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Lock-up When I Goto My Documents


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10 replies to this topic

#1 jeff522

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Posted 24 April 2007 - 06:40 PM

When I goto my documents the computer after 10 to 15 seconds locks-up. The only way to restart is to cut the power. I can go to my pics or my music and open files, but only if I go to them directly(not through documents). In safe mode I can open documents with no trouble. The computer dose not lock-up. When I ran Norton it froze. Also, when I used Spybot it locked-up in My Music. I deleted all files in My music that I had put in, and emptied the recycle bin afterwards. I went through the tutorial, but while running the anti-virus in locked-up. I need help. I have also run Smitfraud Fix in safe mode.

Edited by jeff522, 24 April 2007 - 06:44 PM.


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#2 jeff522

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Posted 25 April 2007 - 10:56 AM

Any one with any ideas.

#3 RichieUK

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Posted 25 April 2007 - 11:39 AM

Welcome to the BleepingComputer HijackThis Logs and Analysis forum jeff522 :thumbsup:

Please download Combofix and save to the desktop:
http://download.bleepingcomputer.com/sUBs/Beta/ComboFix.exe
Note:
It is important that it is saved directly to your desktop

Close any open browsers.
Double click on combofix.exe and follow the prompts.
When it's finished it will produce a log.
Post the C:\ComboFix.txt into your next reply.
Note:
Do not mouseclick combofix's window whilst it's running.
That may cause the program to freeze/hang.


*************************

Download and install Hijackthis.
This is a self-extracting version which will automatically install HJT to C:\Program Files\Hijackthis by default,a desktop shortcut will also be created.
Launch Hijack This and press:'Do a system scan and save a logfile'.
Notepad will pop up showing the Hijack This log.
Copy and paste the contents of that log into your next reply,along with the C:\ComboFix.txt.
You'll also find the 'hijackthis' logfile in C:\Program Files\Hijackthis.
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#4 jeff522

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Posted 25 April 2007 - 04:57 PM

"Owner" - 07-04-25 16:42:25 Service Pack 2
ComboFix 07-04-25.4V - Running from: "C:\Documents and Settings\Owner\Desktop\"


((((((((((((((((((((((((((((((( Files Created from 2007-03-25 to 2007-04-25 ))))))))))))))))))))))))))))))))))


2007-04-17 17:17 462,848 --a------ C:\WINDOWS\system32\a3dapi.dll
2007-04-17 17:16 <DIR> d-------- C:\Games
2007-04-17 16:38 38,160 --a------ C:\WINDOWS\system32\LMRTREND.dll
2007-04-17 16:38 182,032 --a------ C:\WINDOWS\system32\dxtmsft3.dll
2007-04-17 16:37 63,488 --a------ C:\WINDOWS\system32\unam4ie.exe
2007-04-17 16:37 4,608 --a------ C:\WINDOWS\system32\w95inf32.dll
2007-04-17 16:37 2,272 --a------ C:\WINDOWS\system32\w95inf16.dll
2007-04-17 16:37 194,320 --a------ C:\WINDOWS\system32\qcut.dll
2007-04-17 16:37 10,240 --a------ C:\WINDOWS\system32\vidx16.dll
2007-04-17 16:22 <DIR> d-------- C:\Program Files\GT Interactive
2007-04-17 15:17 967 --a------ C:\WINDOWS\ScUnin.pif
2007-04-17 15:17 94,208 --a------ C:\WINDOWS\ScUnin.exe
2007-04-17 15:17 12,740 --a------ C:\WINDOWS\scunin.dat
2007-04-17 15:17 <DIR> d-------- C:\Program Files\Starcraft
2007-04-17 14:49 <DIR> d-------- C:\MadCatz
2007-03-29 11:33 48,776 --a------ C:\WINDOWS\system32\S32EVNT1.DLL
2007-03-29 11:33 115,000 --a------ C:\WINDOWS\system32\drivers\SYMEVENT.SYS
2007-03-29 11:33 10,344 --a------ C:\WINDOWS\system32\drivers\symlcbrd.sys
2007-03-28 18:51 97,936 --a------ C:\WINDOWS\system32\drivers\symfw.sys
2007-03-28 18:51 538,256 --a------ C:\WINDOWS\system32\SymNeti.dll
2007-03-28 18:51 31,888 --a------ C:\WINDOWS\system32\drivers\symids.sys
2007-03-28 18:51 28,304 --a------ C:\WINDOWS\system32\drivers\symndis.sys
2007-03-28 18:51 24,208 --a------ C:\WINDOWS\system32\drivers\symredrv.sys
2007-03-28 18:51 189,584 --a------ C:\WINDOWS\system32\drivers\symtdi.sys
2007-03-28 18:51 161,424 --a------ C:\WINDOWS\system32\SymRedir.dll
2007-03-28 18:51 12,944 --a------ C:\WINDOWS\system32\drivers\symdns.sys
2007-03-27 20:18 0 --a------ C:\WINDOWS\system32\CMMGR32.EXE
2007-03-27 20:18 0 --a------ C:\WINDOWS\ORUN32.EXE
2007-03-27 20:12 <DIR> d-------- C:\Program Files\SUPERAntiSpyware
2007-03-27 20:12 <DIR> d-------- C:\DOCUME~1\Owner\APPLIC~1\SUPERAntiSpyware.com
2007-03-27 20:12 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\SUPERAntiSpyware.com
2007-03-27 20:10 <DIR> d-------- C:\Program Files\Common Files\Wise Installation Wizard
2007-03-27 15:20 <DIR> d-------- C:\WINDOWS\BDOSCAN8
2007-03-26 21:12 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Spybot - Search & Destroy
2007-03-26 14:59 76,560 --a------ C:\WINDOWS\system32\drivers\tmcomm.sys
2007-03-26 14:54 <DIR> d-------- C:\DOCUME~1\Owner\.housecall6.6


(((((((((((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))))


2007-04-24 17:54 4832 --a------ C:\WINDOWS\system32\tmp.reg
2007-04-21 18:55 11376 --a------ C:\WINDOWS\system32\drivers\secdrv.sys
2007-04-21 18:43 -------- d-------- C:\Program Files\microsoft games
2007-04-13 20:24 -------- d-------- C:\Program Files\norton antivirus
2007-04-11 14:39 -------- d-------- C:\DOCUME~1\Owner\APPLIC~1\yahoo!
2007-04-06 18:39 -------- d-------- C:\Program Files\symantec
2007-03-29 11:39 -------- d-------- C:\DOCUME~1\Owner\APPLIC~1\symantec
2007-03-27 20:19 -------- d-------- C:\Program Files\pc-doctor for windows
2007-03-27 20:18 -------- d-------- C:\Program Files\intellimover data transfer demo
2007-03-17 08:43 292864 --a------ C:\WINDOWS\system32\winsrv.dll
2007-03-08 10:36 577536 --a------ C:\WINDOWS\system32\user32.dll
2007-03-08 10:36 40960 --a------ C:\WINDOWS\system32\mf3216.dll
2007-03-08 10:36 281600 --a------ C:\WINDOWS\system32\gdi32.dll
2007-03-08 08:47 1843584 --a------ C:\WINDOWS\system32\win32k.sys
2007-03-05 02:36 127034 --------- C:\WINDOWS\bwunin-8.1.1.50-8876480sl.exe
2007-02-05 15:17 185344 --a------ C:\WINDOWS\system32\upnphost.dll


(((((((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))


*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects]
{02478D38-C3F9-4EFB-9B51-7695ECA05670} C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
{53707962-6F74-2D53-2644-206D7942484F} C:\PROGRA~1\SPYBOT~1\SDHelper.dll
{5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} C:\PROGRA~1\Yahoo!\common\yiesrvc.dll
{66252F33-BE30-4188-9199-63F2AC8BA137} C:\Program Files\EarthLink TotalAccess\EScamBlk.dll
{A8F38D8D-E480-4D52-B7A2-731BB6995FDD} C:\Program Files\Norton AntiVirus\NavShExt.dll
{F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run]
"hpsysdrv"="c:\\windows\\system\\hpsysdrv.exe"
"HotKeysCmds"="C:\\WINDOWS\\System32\\hkcmd.exe"
"CamMonitor"="c:\\Program Files\\HP\\Digital Imaging\\Unload\\hpqcmon.exe"
"HPHUPD05"="c:\\Program Files\\HP\\{45B6180B-DCAB-4093-8EE8-6164457517F0}\\hphupd05.exe"
"HPHmon05"="C:\\WINDOWS\\System32\\hphmon05.exe"
"KBD"="C:\\HP\\KBD\\KBD.EXE"
"UpdateManager"="\"C:\\Program Files\\Common Files\\Sonic\\Update Manager\\sgtray.exe\" /r"
"AutoTKit"="C:\\hp\\bin\\AUTOTKIT.EXE"
"Recguard"="C:\\WINDOWS\\SMINST\\RECGUARD.EXE"
"VTTimer"="VTTimer.exe"
"LTMSG"="LTMSG.exe 7"
"PS2"="C:\\WINDOWS\\system32\\ps2.exe"
"Sunkist2k"="C:\\Program Files\\Multimedia Card Reader\\shwicon2k.exe"
"77569116"="C:\\WINDOWS\\System32\\ceftizj.exe"
"EPSON Stylus Photo R300 Series"="C:\\WINDOWS\\System32\\spool\\DRIVERS\\W32X86\\3\\E_S4I2F1.EXE /P30 \"EPSON Stylus Photo R300 Series\" /O6 \"USB001\" /M \"Stylus Photo R300\""
"Propel Accelerator"="\"C:\\Program Files\\EarthLink TotalAccess\\Accelerator\\PropelAC.exe\""
"AlcxMonitor"="ALCXMNTR.EXE"
"RoxioEngineUtility"="\"C:\\Program Files\\Common Files\\Roxio Shared\\System\\EngUtil.exe\""
"RoxioDragToDisc"="\"C:\\Program Files\\Roxio\\Easy CD Creator 6\\DragToDisc\\DrgToDsc.exe\""
"RoxioAudioCentral"="\"C:\\Program Files\\Roxio\\Easy CD Creator 6\\AudioCentral\\RxMon.exe\""
"WinAntiSpyware 2006"="\"c:\\program files\\winantispyware 2006 scanner\\was6.exe\" /min"
"EEventManager"="C:\\Program Files\\EPSON\\Creativity Suite\\Event Manager\\EEventManager.exe"
"BJCFD"="C:\\Program Files\\BroadJump\\Client Foundation\\CFD.exe"
"YBrowser"="C:\\PROGRA~1\\Yahoo!\\browser\\ybrwicon.exe"
"CaAvTray"="\"C:\\Program Files\\Yahoo!\\Antivirus\\CAVTray.exe\""
"CAVRID"="\"C:\\Program Files\\Yahoo!\\Antivirus\\CAVRID.exe\""
"YOP"="C:\\PROGRA~1\\Yahoo!\\YOP\\yop.exe /autostart"
"TkBellExe"="\"C:\\Program Files\\Common Files\\Real\\Update_OB\\realsched.exe\" -osboot"
"ccApp"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe\""

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run]
"NVIEW"="rundll32.exe nview.dll,nViewLoadHook"
"BackupNotify"="c:\\Program Files\\HP\\Digital Imaging\\bin\\backupnotify.exe"
"MSMSGS"="\"C:\\Program Files\\Messenger\\MSMSGS.EXE\" /background"
"MoneyAgent"="\"C:\\Program Files\\Microsoft Money\\System\\mnyexpr.exe\""
"Yahoo! Pager"="\"C:\\PROGRA~1\\Yahoo!\\MESSEN~1\\YAHOOM~1.EXE\" -quiet"
"ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe"
"SUPERAntiSpyware"="C:\\Program Files\\SUPERAntiSpyware\\SUPERAntiSpyware.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\runservices]
"DJSNetCN"="C:\\Program Files\\Common Files\\Symantec Shared\\DJSNETCN.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"=""

HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders]
"SecurityProviders"="msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, ntoskrnl.dll"

HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa
Authentication Packages REG_MULTI_SZ msv1_0\0\0
Security Packages REG_MULTI_SZ kerberos\0msv1_0\0schannel\0wdigest\0\0
Notification Packages REG_MULTI_SZ scecli\0\0


[HKEY_LOCAL_MACHINE\software\Microsoft\Windows NT\CurrentVersion\Svchost]
LocalService REG_MULTI_SZ Alerter\0WebClient\0LmHosts\0RemoteRegistry\0upnphost\0SSDPSRV\0\0
NetworkService REG_MULTI_SZ DnsCache\0\0
rpcss REG_MULTI_SZ RpcSs\0\0
imgsvc REG_MULTI_SZ StiSvc\0\0
termsvcs REG_MULTI_SZ TermService\0\0
HTTPFilter REG_MULTI_SZ HTTPFilter\0\0
DcomLaunch REG_MULTI_SZ DcomLaunch\0TermService\0\0



Contents of the 'Scheduled Tasks' folder
C:\WINDOWS\tasks\Norton AntiVirus - Run Full System Scan - Owner.job

********************************************************************

catchme 0.3.660 W2K/XP/Vista - userland rootkit detector by Gmer, http://www.gmer.net
Rootkit scan 2007-04-25 16:52:17
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


********************************************************************

Completion time: 07-04-25 16:52:26
C:\ComboFix-quarantined-files.txt ... 07-04-25 16:52

#5 RichieUK

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Posted 25 April 2007 - 05:11 PM

Could you post the Hijackthis log in your next reply please.
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#6 jeff522

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Posted 25 April 2007 - 05:33 PM

Logfile of HijackThis v1.99.1
Scan saved at 5:29:27 PM, on 4/25/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Yahoo!\Antivirus\ISafe.exe
C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\LTMSG.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2F1.EXE
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\EPSON\Creativity Suite\Event Manager\EEventManager.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Yahoo!\Antivirus\CAVTray.exe
C:\Program Files\Yahoo!\Antivirus\CAVRID.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\common\yiesrvc.dll
O2 - BHO: ElnkScamBHO Class - {66252F33-BE30-4188-9199-63F2AC8BA137} - C:\Program Files\EarthLink TotalAccess\EScamBlk.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTKit] C:\hp\bin\AUTOTKIT.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [77569116] C:\WINDOWS\System32\ceftizj.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2F1.EXE /P30 "EPSON Stylus Photo R300 Series" /O6 "USB001" /M "Stylus Photo R300"
O4 - HKLM\..\Run: [Propel Accelerator] "C:\Program Files\EarthLink TotalAccess\Accelerator\PropelAC.exe"
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [WinAntiSpyware 2006] "c:\program files\winantispyware 2006 scanner\was6.exe" /min
O4 - HKLM\..\Run: [EEventManager] C:\Program Files\EPSON\Creativity Suite\Event Manager\EEventManager.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\Yahoo!\Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\Yahoo!\Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\RunServices: [DJSNetCN] C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\common\yiesrvc.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: *.sbcglobal.net
O15 - Trusted Zone: http://*.sbcglobal.net
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec Licensing Detect Internet Connection (DJSNETCN) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

#7 RichieUK

RichieUK

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Posted 25 April 2007 - 05:43 PM

Copy and paste the following bold blue text in the Quote box below into Notepad.
Click on File(in the menu at the top)>Save as..Save as Type: 'All Files' File name: fix.reg to your desktop.
Then double click on the fix.reg file on your desktop and agree to merge it into the registry,then reboot.

REGEDIT4
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run]
"77569116"=-
"WinAntiSpyware 2006"=-

************************************

Please download DrWeb-CureIt & save it to your desktop. DO NOT perform a scan yet.

You should copy/print the following because you need to be in Safe Mode from here on.

Reboot your computer into SAFE MODE" using the F8 method.
To do this,restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly.
A menu will appear with several options.
Use the arrow keys on your keyboard to navigate and select the option to run Windows in "Safe Mode".

Scan with DrWeb-CureIt as follows:
* Double-click on drweb-cureit.exe to start the program. An "Express Scan of your PC" notice will appear.
* Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
* Once the short scan has finished, Click Options > Change settings
* Choose the "Scan tab" and UNcheck "Heuristic analysis"
* Back at the main window, click "Select drives" (a red dot will show which drives have been chosen)
* Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
* When done, a message will be displayed at the bottom advising if any viruses were found.
* Click "Yes to all" if it asks if you want to cure/move the file.
* When the scan has finished, look if you can see the icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".
(This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
* Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
* Save the DrWeb.csv report to your desktop.
* Exit Dr.Web Cureit when done.
* Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
* After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
* Also post a new Hijackthis log please.
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#8 jeff522

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Posted 25 April 2007 - 10:03 PM

I did not understand how to do the first part.
The Drweb found no virus or other problems
results from hackthisLogfile of HijackThis v1.99.1
Scan saved at 9:59:46 PM, on 4/25/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Yahoo!\Antivirus\ISafe.exe
C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\LTMSG.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2F1.EXE
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\EPSON\Creativity Suite\Event Manager\EEventManager.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Yahoo!\Antivirus\CAVTray.exe
C:\Program Files\Yahoo!\Antivirus\CAVRID.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\common\yiesrvc.dll
O2 - BHO: ElnkScamBHO Class - {66252F33-BE30-4188-9199-63F2AC8BA137} - C:\Program Files\EarthLink TotalAccess\EScamBlk.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTKit] C:\hp\bin\AUTOTKIT.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [77569116] C:\WINDOWS\System32\ceftizj.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2F1.EXE /P30 "EPSON Stylus Photo R300 Series" /O6 "USB001" /M "Stylus Photo R300"
O4 - HKLM\..\Run: [Propel Accelerator] "C:\Program Files\EarthLink TotalAccess\Accelerator\PropelAC.exe"
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [WinAntiSpyware 2006] "c:\program files\winantispyware 2006 scanner\was6.exe" /min
O4 - HKLM\..\Run: [EEventManager] C:\Program Files\EPSON\Creativity Suite\Event Manager\EEventManager.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\Yahoo!\Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\Yahoo!\Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\RunServices: [DJSNetCN] C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\common\yiesrvc.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: *.sbcglobal.net
O15 - Trusted Zone: http://*.sbcglobal.net
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec Licensing Detect Internet Connection (DJSNETCN) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

#9 RichieUK

RichieUK

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Posted 26 April 2007 - 04:20 AM

Download/install AVG Anti-Spyware 7.5.

Please follow these instructions very carefully.

Launch/start up AVG Anti-Spyware.
On the main page click the 'Update' tab,and then 'Start Update'.
Note:
If you have any problems running the update process prior to running the scan,download/install the 'Full Database' from here:
http://download.ewido.net/avgas-signatures-full-current.exe

Once the updates have been installed,do the following:
Select the 'Scanner' icon at the top of the screen, then select the 'Settings' tab.
Once in the 'Settings' screen,under 'How to act?',then under 'Set default action for detected malware to:', click on 'Recommended actions',then click on 'Quarantine'.
Under 'Reports' select 'Automatically generate report after every scan' and unselect 'Only if threats were found'.
Exit AVG Anti-Spyware,don't run the scan just yet.

You might want to print/copy the following as you need to be in Safe Mode from here on.

Reboot your computer into SAFE MODE using the F8 method.
To do this,restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly.
A menu will appear with several options.
Use the arrow keys on your keyboard to navigate and select the option to run Windows in "Safe Mode".

Have Hijack This fix the following [If still present], by placing a check in the appropriate boxes and selecting 'Fix checked'.
Make sure all browser and all Windows Explorer windows are closed before fixing:

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [WinAntiSpyware 2006] "c:\program files\winantispyware 2006 scanner\was6.exe" /min
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)


Still in Safe Mode launch AVG Anti-Spyware.
Click the 'Scanner' icon at the top.
To start the scan click on 'Complete System Scan'.
Please be patient,it takes a while for the scan to finish.

Once the scan is complete,do the following.
If AVG Anti-Spyware detected any infected objects:,click on 'Apply All Actions'.

Next click on 'Save Report'.
Copy and paste that report into your next reply.
The report can be found under the 'Reports' tab at the top.
Close AVG Anti-Spyware when you've done.
Reboot normally.

Post the AVG Anti Spyware report and a new Hijackthis log into your next reply.
Let me know how your pc is running now please.
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#10 jeff522

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Posted 26 April 2007 - 12:01 PM

The AVG Anti-Spyware did the job. I am able to get into documents and use them with out any problem. Thanks RichieUK for all the help. Here is the log. I hope it hepls track the offending agent.

+ Created at: 11:24:36 AM 4/26/2007

+ Scan result:



C:\Program Files\Yahoo!\YPSR\Quarantine\ppq1E8.tmp -> Adware.180Solution : Cleaned.
C:\Documents and Settings\Owner\My Documents\Setup.exe -> Adware.180Solutions : Cleaned.
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq29E.tmp\Bin\4.8.3.0\ZbCoreSrv.dll -> Adware.HotBar : Cleaned.
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq29E.tmp\Bin\4.8.3.0\ZbHostIE.dll -> Adware.HotBar : Cleaned.
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq29E.tmp\Bin\4.8.3.0\ZbSrv.exe -> Adware.Hotbar : Cleaned.
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq29E.tmp\Bin\4.8.3.0\ZbWallpaper.dll -> Adware.HotBar : Cleaned.
C:\System Volume Information\_restore{CD53596A-5812-49DB-AF84-A72B9BECDE4F}\RP345\A0104998.exe -> Adware.Wildtangent : Cleaned.
C:\System Volume Information\_restore{CD53596A-5812-49DB-AF84-A72B9BECDE4F}\RP345\A0105023.exe -> Adware.Wildtangent : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@aavalue[1].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@aavalue[2].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@dssatlascreditgroup.aavalue[2].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@grouplotto.aavalue[2].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@aavalue[1].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@aavalue[2].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@aavalue[3].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@adc.aavalue[2].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@mrsupergames.aavalue[1].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@paidmarketingpanel.aavalue[2].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@aavalue[1].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@aavalue[2].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@dssatlascreditgroup.aavalue[2].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@grouplotto.aavalue[2].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@abcsearch[1].txt -> TrackingCookie.Abcsearch : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@www.adobe[1].txt -> TrackingCookie.Adobe : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@www.adobe[1].txt -> TrackingCookie.Adobe : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@bfast[1].txt -> TrackingCookie.Bfast : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@bfast[2].txt -> TrackingCookie.Bfast : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@bfast[2].txt -> TrackingCookie.Bfast : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@bfast[1].txt -> TrackingCookie.Bfast : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@bfast[2].txt -> TrackingCookie.Bfast : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@centrport[1].txt -> TrackingCookie.Centrport : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@centrport[2].txt -> TrackingCookie.Centrport : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@centrport[1].txt -> TrackingCookie.Centrport : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@centrport[1].txt -> TrackingCookie.Centrport : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@centrport[2].txt -> TrackingCookie.Centrport : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@com[3].txt -> TrackingCookie.Com : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@com[1].txt -> TrackingCookie.Com : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@com[3].txt -> TrackingCookie.Com : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@connextra[2].txt -> TrackingCookie.Connextra : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@data.coremetrics[1].txt -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@test.coremetrics[1].txt -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@twci.coremetrics[3].txt -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@data.coremetrics[1].txt -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@test.coremetrics[2].txt -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@data.coremetrics[1].txt -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@test.coremetrics[1].txt -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@twci.coremetrics[3].txt -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@data.coremetrics[1].txt -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@gator[1].txt -> TrackingCookie.Gator : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@gator[1].txt -> TrackingCookie.Gator : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@ehg-bestbuy.hitbox[1].txt -> TrackingCookie.Hitbox : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@info[2].txt -> TrackingCookie.Info : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@info[2].txt -> TrackingCookie.Info : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@info[2].txt -> TrackingCookie.Info : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@searchportal.information[1].txt -> TrackingCookie.Information : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@intelli-direct[1].txt -> TrackingCookie.Intelli-direct : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@intelli-direct[1].txt -> TrackingCookie.Intelli-direct : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@search.live[2].txt -> TrackingCookie.Live : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@search.live[1].txt -> TrackingCookie.Live : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@mediaplex[2].txt -> TrackingCookie.Mediaplex : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@www.myaffiliateprogram[2].txt -> TrackingCookie.Myaffiliateprogram : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@www.myaffiliateprogram[1].txt -> TrackingCookie.Myaffiliateprogram : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@www.myaffiliateprogram[2].txt -> TrackingCookie.Myaffiliateprogram : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@navrcholu[2].txt -> TrackingCookie.Navrcholu : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@ssl-hints.netflame[1].txt -> TrackingCookie.Netflame : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@www.paypal[1].txt -> TrackingCookie.Paypal : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@guide.real[2].txt -> TrackingCookie.Real : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@real[1].txt -> TrackingCookie.Real : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@webstat[1].txt -> TrackingCookie.Web-stat : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@www.web-stat[2].txt -> TrackingCookie.Web-stat : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@webstat[1].txt -> TrackingCookie.Web-stat : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@webstat[1].txt -> TrackingCookie.Web-stat : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\wirlwind@earthlink.net\Cookies\owner@www.web-stat[2].txt -> TrackingCookie.Web-stat : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jwool820@earthlink.net\Cookies\owner@m.webtrends[2].txt -> TrackingCookie.Webtrends : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@m.webtrends[2].txt -> TrackingCookie.Webtrends : Cleaned.
C:\Documents and Settings\Owner\Application Data\Earthlink\6.0\jeff522@earthlink.net\Cookies\owner@count.xhit[2].txt -> TrackingCookie.Xhit : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@ad.yieldmanager[2].txt -> TrackingCookie.Yieldmanager : Cleaned.


::Report end help and time. Here is the log from AVG Anti-Spyware.

#11 RichieUK

RichieUK

    Malware Assassin


  • Malware Response Team
  • 13,614 posts
  • OFFLINE
  •  
  • Local time:09:03 PM

Posted 26 April 2007 - 12:40 PM

Post the AVG Anti Spyware report and a new Hijackthis log into your next reply.

Could you post the new Hijackthis log please.
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