Posted 23 April 2007 - 09:05 AM
My parents have a virus on their pc and i cant seem to get rid of it - i wonder if someone may be able to give me some advice?
When running norton antivirus 2002 on win xp, and the pc connects to the internet, over 100 norton windows will open, stating that virus trojan.packed.9 has been found, and that it cannot be removed. Also, it seems to show multiple messages relating to email scanning.
When email scanning is deactivated on norton, the computer is fully usable except for the internet, which does connect without norton messages but with limited success - often very slow and certain websites (such as symantec) seem to be blocked in some way.
I understand this virus/malware also goes by the name spysheriff?? And ive researched that on symantecs website and it certainly matches all the correct problems (and also explains how the infection is usually made by tricking users into hitting a false security alert in windows, which my good mother did admit to doing!).
I have tried as many possible solutions and remedies as i have been able to find on various sites but to no avail - whilst it is often found it is not successfully removed.
I would much appreciate any advice that can be offered!