Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Virus Removal Help


  • Please log in to reply
5 replies to this topic

#1 jdr

jdr

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:04:16 AM

Posted 23 April 2007 - 09:05 AM

Hi,

My parents have a virus on their pc and i cant seem to get rid of it - i wonder if someone may be able to give me some advice?

When running norton antivirus 2002 on win xp, and the pc connects to the internet, over 100 norton windows will open, stating that virus trojan.packed.9 has been found, and that it cannot be removed. Also, it seems to show multiple messages relating to email scanning.

When email scanning is deactivated on norton, the computer is fully usable except for the internet, which does connect without norton messages but with limited success - often very slow and certain websites (such as symantec) seem to be blocked in some way.

I understand this virus/malware also goes by the name spysheriff?? And ive researched that on symantecs website and it certainly matches all the correct problems (and also explains how the infection is usually made by tricking users into hitting a false security alert in windows, which my good mother did admit to doing!).

I have tried as many possible solutions and remedies as i have been able to find on various sites but to no avail - whilst it is often found it is not successfully removed.

I would much appreciate any advice that can be offered!

Many thanks

BC AdBot (Login to Remove)

 


#2 tg1911

tg1911

    Lord Spam Magnet


  • Members
  • 19,274 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:SW Louisiana
  • Local time:09:16 PM

Posted 23 April 2007 - 09:57 AM

Have you tried this removal guide?
How To Remove Spysheriff / Winstall.exe / Spysheriff.exe
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

Become a BleepingComputer fan: Facebook

#3 jdr

jdr
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:04:16 AM

Posted 23 April 2007 - 11:06 AM

Thanks but yes i had already tried this tool and its not helped. I havent yet posted a hijack this log - would it be useful to do so?

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,323 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:16 PM

Posted 23 April 2007 - 11:18 AM

try running SUPERAntiSpyware Free home user version in Safe MOde. If it still persists the post in the HJT forum..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 jdr

jdr
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:04:16 AM

Posted 23 April 2007 - 11:46 AM

will do, thanks

#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,470 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:16 PM

Posted 23 April 2007 - 12:29 PM

Also download RogueRemover and save to you Desktop. (This program is for Win XP, 2000, NT only)
  • Double-click on rr-free-setup.exe to install in C:\Program Files\RogueRemover. During the installation an icon will automatically be created on your Desktop.
  • Double-click on the RogueRemover icon to launch the program.
  • Select "Scan" and the program will walk you through the remaining steps.

.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users