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Some Ie Images Do Not Load, Some Links Do Not Work


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11 replies to this topic

#1 swobo96

swobo96

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Posted 22 April 2007 - 11:42 PM

Internet explorer does not show some images, but will show some others. I cannot figure out how it determines which images are displayed, and which are not. Thus, some web pages do not load properly, while others do not load at all. On the pages that do load, sometimes links do not work or login boxes do not appear where they should. I updated java and then "upgraded" to IE 7, but neither fixed the problem. I was unable to run the suggested anti-virus software in the 'before you post a hijack this log' post because of my problems. Either the page would not open for me to download, or the online scan button would not work. I already had AdAware installed, and that scan came up clean (outside of one tracking cookie). I have run Avast scans, however, it says "unable to scan" for just about my entire computer. I have tried other antivirus programs, but I end up scrapping them because I keep running into problems with my Ventrilo Server program.

The issues have not been isolated to IE either. Some windows, such as system restore, will open without icons in them. It simply shows a blank, white window. I've been trying to fix this for a while, so I cannot remember which other windows also have this problem.

Here's my log, hopefully something in here will shed some light on the matter.

Thank you in advance for your time and assistance with my problem(s).


Logfile of HijackThis v1.99.1
Scan saved at 11:05:37 PM, on 4/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\WINDOWS\SYSTEM32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hphmon06.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Dad\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCWZRD.EXE
C:\Program Files\Common Files\AOL\1129405439\ee\AOLSoftware.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\WINDOWS\system32\WDBtnMgr.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Logitech\G-series Software\LGDCore.exe
C:\Program Files\Logitech\G-series Software\LCDMon.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam10\QuickCam10.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Ahead\NEROPH~2\data\xtras\mssysmgr.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDPop3\LCDPOP3.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDCountdown\LCDCountdown.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDMedia.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDClock.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Documents and Settings\All Users\Application Data\U3\U3Launcher\LaunchU3.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\My Book\WD Backup\uBBMonitor.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\LVComSX.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\VentSrv\ventrilo_svc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\VentSrv\ventrilo_srv.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\dllhost.exe
c:\program files\common files\aol\1129405439\ee\services\antiSpywareApp\ver2_0_32_1\AOLSP Scheduler.exe
c:\program files\common files\aol\1129405439\ee\aolsoftware.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.com/ie
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/home.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.google.com/ie
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.google.com/search?q=%s
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\PROGRA~1\Skype\Phone\IEPlugin\SKYPEI~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: (no name) - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - (no file)
O3 - Toolbar: (no name) - {C4069E3A-68F1-403E-B40E-20066696354B} - (no file)
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HPHUPD06] c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1129405439\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [Launch LGDCore] "C:\Program Files\Logitech\G-series Software\LGDCore.exe" /SHOWHIDE
O4 - HKLM\..\Run: [Launch LCDMon] "C:\Program Files\Logitech\G-series Software\LCDMon.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam10\QuickCam10.exe" /hide
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [AutoTBar] AUTOTBAR.EXE
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_5 -reboot 1
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\NEROPH~2\data\xtras\mssysmgr.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\Common Files\AOL\Launch\AOLLaunch.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [RealPlayer] "C:\Program Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: LaunchU3.exe.lnk = ?
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WD Backup Monitor.lnk = C:\Program Files\My Book\WD Backup\uBBMonitor.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\PROGRA~1\Skype\Phone\IEPlugin\SKYPEI~1.DLL
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2DFF31F9-7893-4922-AF66-C9A1EB4EBB31} (Rhapsody Player Engine) - http://forms.real.com/real/player/download...ne_Inst_Win.cab
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
O16 - DPF: {4CCA4E80-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.hp.com/ediags/dd/instal...llMgr_v01_4.cab
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/inst...ctDetection.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{DF175BF8-B284-4E0A-910B-E4DD9264CB0F}: NameServer = 68.87.72.130
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL,C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: klogon - C:\WINDOWS\system32\klogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Dad\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Ventrilo - Unknown owner - C:\Program Files\VentSrv\ventrilo_svc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

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#2 Buckeye_Sam

Buckeye_Sam

    Malware Expert


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  • Location:Pickerington, Ohio
  • Local time:10:16 PM

Posted 01 May 2007 - 02:02 PM

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. :thumbsup:
I'm not sure that this is a malware issue, but let's take a look.

Please download ComboFix and save it to your desktop.
Double click combofix.exe and follow the prompts.
When it's done running it will produce a log for you. Please post that log in your next reply.

Important Note - Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#3 swobo96

swobo96
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Posted 03 May 2007 - 09:58 PM

Hi Sam, thanks for the help! :thumbsup:

I followed your instructions, and you will find the ComboFix log below. If you discover that my problem is not malware related, I would certainly appreciate any advice that you can provide. And if it is malware related... well, of course I'll need your help in that case too. Thanks again!


"HP_Administrator" - 07-05-03 21:28:42 Service Pack 2
ComboFix 07-04-25.4V - Running from: "C:\Documents and Settings\HP_Administrator\Desktop\"


(((((((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))


C:\install.log


((((((((((((((((((((((((((((((( Files Created from 2007-04-03 to 2007-05-03 ))))))))))))))))))))))))))))))))))


2007-04-22 22:26 <DIR> d-------- C:\WINDOWS\Internet Logs
2007-04-20 19:40 <DIR> d-------- C:\WINDOWS\CSC
2007-04-19 16:23 <DIR> d-------- C:\WINDOWS\system32\drivers\UMDF
2007-04-12 16:26 94,552 --a------ C:\WINDOWS\system32\drivers\aswmon2.sys
2007-04-12 16:26 90,112 --a------ C:\WINDOWS\system32\AVASTSS.scr
2007-04-12 16:26 85,952 --a------ C:\WINDOWS\system32\drivers\aswmon.sys
2007-04-12 16:26 733,824 --a------ C:\WINDOWS\system32\aswBoot.exe
2007-04-12 16:26 43,176 --a------ C:\WINDOWS\system32\drivers\aswTdi.sys
2007-04-12 16:26 26,888 --a------ C:\WINDOWS\system32\drivers\aavmker4.sys
2007-04-12 16:26 23,416 --a------ C:\WINDOWS\system32\drivers\aswRdr.sys
2007-04-11 17:20 <DIR> d-------- C:\WINDOWS\network diagnostic
2007-04-11 13:26 74,800 --a------ C:\DOCUME~1\HP_ADM~1\APPLIC~1\GDIPFONTCACHEV1.DAT
2007-04-06 14:27 75,932 --a------ C:\WINDOWS\system32\drivers\klick.dat
2007-04-06 14:27 74,396 --a------ C:\WINDOWS\system32\drivers\klin.dat
2007-04-06 14:27 4,641,312 --ahs---- C:\WINDOWS\system32\drivers\fidbox.dat
2007-04-06 14:27 19,232 --ahs---- C:\WINDOWS\system32\drivers\fidbox2.dat
2007-04-06 14:27 <DIR> d-------- C:\Program Files\Kaspersky Lab
2007-04-06 14:27 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Kaspersky Lab
2007-04-06 14:14 <DIR> d-------- C:\kav


(((((((((((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))))


2007-04-19 16:26 -------- d-------- C:\Program Files\windows media connect 2
2007-04-11 17:31 -------- d-------- C:\Program Files\ventsrv
2007-04-06 22:06 -------- d-------- C:\Program Files\support.com
2007-04-06 21:01 -------- d-------- C:\Program Files\real
2007-03-31 15:50 -------- d-------- C:\Program Files\itunes
2007-03-31 14:58 -------- d-------- C:\Program Files\quicktime
2007-03-31 14:21 878 --a------ C:\DOCUME~1\HP_ADM~1\APPLIC~1\adobedlm.log
2007-03-31 14:21 6 --a------ C:\DOCUME~1\HP_ADM~1\APPLIC~1\dm.ini
2007-03-31 13:54 -------- d-------- C:\Program Files\windows installer clean up
2007-03-31 13:51 -------- d-------- C:\Program Files\msecache
2007-03-29 19:24 -------- d-------- C:\Program Files\ipod
2007-03-24 03:12 127034 -r------- C:\WINDOWS\bwunin-8.1.1.50-8876480sl.exe
2007-03-21 12:08 103437 --a------ C:\WINDOWS\hpqins13.dat
2007-03-21 11:59 2113 --a------ C:\DOCUME~1\HP_ADM~1\APPLIC~1\hpcom_48bitscanupdate.log
2007-03-21 11:55 -------- d-------- C:\Program Files\hp
2007-03-21 11:19 -------- d-------- C:\Program Files\windows defender
2007-03-20 19:59 -------- d-------- C:\Program Files\Common Files\logishrd
2007-03-20 19:35 -------- d-------- C:\Program Files\logitech
2007-03-20 18:24 -------- d-------- C:\Program Files\skype
2007-03-20 18:24 -------- d-------- C:\Program Files\Common Files\skype
2007-03-17 08:43 292864 --a------ C:\WINDOWS\system32\winsrv.dll
2007-03-16 14:02 -------- d-------- C:\Program Files\microsoft activesync
2007-03-09 19:52 200768 --a------ C:\WINDOWS\system32\klogon.dll
2007-03-08 10:36 577536 --a------ C:\WINDOWS\system32\user32.dll
2007-03-08 10:36 40960 --a------ C:\WINDOWS\system32\mf3216.dll
2007-03-08 10:36 281600 --a------ C:\WINDOWS\system32\gdi32.dll
2007-03-08 08:47 1843584 --a------ C:\WINDOWS\system32\win32k.sys
2007-03-05 19:55 -------- d-------- C:\Program Files\ewido anti-malware
2007-03-05 19:45 -------- d--h----- C:\Program Files\installshield installation information
2007-02-15 20:59 13817440 --a------ C:\Program Files\bitdefender_free_v8.exe
2007-02-15 05:01 2566736 --a------ C:\Program Files\spywareblastersetup351.exe
2007-02-08 00:24 323624 --a------ C:\WINDOWS\system32\wiaaut.dll
2007-02-05 15:17 185344 --a------ C:\WINDOWS\system32\upnphost.dll
2007-02-03 10:32 527136 --a------ C:\WINDOWS\system32\lvui2rc.dll
2007-02-03 10:32 215840 --a------ C:\WINDOWS\system32\lvui2.dll
2007-02-03 10:29 264992 --a------ C:\WINDOWS\system32\lvcodec2.dll
2007-02-03 10:29 129824 --a------ C:\WINDOWS\system32\lvci1051.dll
2007-02-03 09:01 13398 --a------ C:\WINDOWS\system32\repository.reg


(((((((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))


*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects]
{22BF413B-C6D2-4d91-82A9-A0F997BA588C} C:\PROGRA~1\Skype\Phone\IEPlugin\SKYPEI~1.DLL
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
{AA58ED58-01DD-4d91-8333-CF10577473F7} c:\program files\google\googletoolbar4.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run]
"ehTray"="C:\\WINDOWS\\ehome\\ehtray.exe"
"hpsysdrv"="c:\\windows\\system\\hpsysdrv.exe"
"IgfxTray"="C:\\WINDOWS\\system32\\igfxtray.exe"
"HPHUPD06"="c:\\Program Files\\HP\\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\\hphupd06.exe"
"HPHmon06"="C:\\WINDOWS\\system32\\hphmon06.exe"
"KBD"="C:\\HP\\KBD\\KBD.EXE"
"Recguard"="C:\\WINDOWS\\SMINST\\RECGUARD.EXE"
"AGRSMMSG"="AGRSMMSG.exe"
"ATIPTA"="C:\\Program Files\\ATI Technologies\\ATI Control Panel\\atiptaxx.exe"
"PS2"="C:\\WINDOWS\\system32\\ps2.exe"
"LSBWatcher"="c:\\hp\\drivers\\hplsbwatcher\\lsburnwatcher.exe"
"AOLDialer"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"
"Pure Networks Port Magic"="\"C:\\PROGRA~1\\PURENE~1\\PORTMA~1\\PortAOL.exe\" -Run"
"NeroFilterCheck"="C:\\WINDOWS\\system32\\NeroCheck.exe"
"ISUSPM Startup"="C:\\PROGRA~1\\COMMON~1\\INSTAL~1\\UPDATE~1\\ISUSPM.exe -startup"
"HostManager"="C:\\Program Files\\Common Files\\AOL\\1129405439\\ee\\AOLSoftware.exe"
"tgcmd"="C:\\Program Files\\Support.com\\bin\\tgcmd.exe /server /startmonitor /deaf"
"SunJavaUpdateSched"="\"C:\\Program Files\\Java\\jre1.6.0_01\\bin\\jusched.exe\""
"WD Button Manager"="WDBtnMgr.exe"
"Picasa Media Detector"="C:\\Program Files\\Picasa2\\PicasaMediaDetector.exe"
"Google Desktop Search"="\"C:\\Program Files\\Google\\Google Desktop Search\\GoogleDesktop.exe\" /startup"
"Launch LGDCore"="\"C:\\Program Files\\Logitech\\G-series Software\\LGDCore.exe\" /SHOWHIDE"
"Launch LCDMon"="\"C:\\Program Files\\Logitech\\G-series Software\\LCDMon.exe\""
"ccApp"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe\""
"Adobe Photo Downloader"="\"C:\\Program Files\\Dad\\Adobe\\Photoshop Elements 4.0\\apdproxy.exe\""
"LogitechCommunicationsManager"="\"C:\\Program Files\\Common Files\\LogiShrd\\LComMgr\\Communications_Helper.exe\""
"LogitechQuickCamRibbon"="\"C:\\Program Files\\Logitech\\QuickCam10\\QuickCam10.exe\" /hide"
"Windows Defender"="\"C:\\Program Files\\Windows Defender\\MSASCui.exe\" -hide"
"AutoTBar"="AUTOTBAR.EXE"
"AVP"="\"C:\\Program Files\\Kaspersky Lab\\Kaspersky Anti-Virus 6.0\\avp.exe\""
"avast!"="C:\\PROGRA~1\\ALWILS~1\\Avast4\\ashDisp.exe"
"QuickTime Task"="\"C:\\Program Files\\QuickTime\\qttask.exe\" -atboottime"
"InCD"="C:\\Program Files\\Ahead\\InCD\\InCD.exe"
"RTHDCPL"="RTHDCPL.EXE"
"SoundMan"="SOUNDMAN.EXE"
"AlcWzrd"="ALCWZRD.EXE"
"Alcmtr"="ALCMTR.EXE"

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run]
"ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe"
"updateMgr"="C:\\Program Files\\Adobe\\Acrobat 7.0\\Reader\\AdobeUpdateManager.exe AcRdB7_0_5 -reboot 1"
"NBJ"="\"C:\\Program Files\\Ahead\\Nero BackItUp\\NBJ.exe\""
"MSMSGS"="\"C:\\Program Files\\Messenger\\msmsgs.exe\" /background"
"PhotoShow Deluxe Media Manager"="C:\\PROGRA~1\\Dad\\Comcast\\COMCAS~1\\data\\Xtras\\mssysmgr.exe"
"Aim6"="\"C:\\Program Files\\Common Files\\AOL\\Launch\\AOLLaunch.exe\" /d locale=en-US ee://aol/imApp"
"RealPlayer"="\"C:\\Program Files\\Real\\RealPlayer\\realplay.exe\" /RunUPGToolCommandReBoot"
"swg"="C:\\Program Files\\Google\\GoogleToolbarNotifier\\1.2.1128.5462\\GoogleToolbarNotifier.exe"
"SpybotSD TeaTimer"="C:\\Program Files\\Spybot - Search & Destroy\\TeaTimer.exe"
"Skype"="\"C:\\Program Files\\Skype\\Phone\\Skype.exe\" /nosplash /minimized"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"InstallVisualStyle"=hex(2):43,3a,5c,57,49,4e,44,4f,57,53,5c,52,65,73,6f,75,72,\
63,65,73,5c,54,68,65,6d,65,73,5c,52,6f,79,61,6c,65,5c,52,6f,79,61,6c,65,2e,\
6d,73,73,74,79,6c,65,73,00
"InstallTheme"=hex(2):43,3a,5c,57,49,4e,44,4f,57,53,5c,52,65,73,6f,75,72,63,65,\
73,5c,54,68,65,6d,65,73,5c,52,6f,79,61,6c,65,2e,74,68,65,6d,65,00

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]
"NoRemoteRecursiveEvents"=dword:00000001
"NoCDBurning"=dword:00000000

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer\run]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"ForceClassicControlPanel"=dword:00000001
"NoSaveSettings"=dword:00000000
"NoLowDiskSpaceChecks"=dword:00000001
"NoSharedDocuments"=dword:00000001
"NoSMConfigurePrograms"=dword:00000001
"NoRecentDocsMenu"=dword:00000001

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer\run]

[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\0]
Source REG_SZ file:///C:/DOCUME~1/HP_ADM~1/LOCALS~1/Temp/msohtml1/01/clip_image002.jpg

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{57B86673-276A-48B2-BAE7-C6DBB3020EB8}"="AVG Anti-Spyware 7.5"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"appinit_dlls"="C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL,C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL"

HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa
Authentication Packages REG_MULTI_SZ msv1_0\0\0
Security Packages REG_MULTI_SZ kerberos\0msv1_0\0schannel\0wdigest\0\0
Notification Packages REG_MULTI_SZ scecli\0\0


[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"=""
"hkey"="HKLM"
"command"=""
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\Microsoft\Windows NT\CurrentVersion\Svchost]
HTTPFilter REG_MULTI_SZ HTTPFilter\0\0
LocalService REG_MULTI_SZ Alerter\0WebClient\0LmHosts\0RemoteRegistry\0upnphost\0SSDPSRV\0\0
NetworkService REG_MULTI_SZ DnsCache\0\0
DcomLaunch REG_MULTI_SZ DcomLaunch\0TermService\0\0
rpcss REG_MULTI_SZ RpcSs\0\0
imgsvc REG_MULTI_SZ StiSvc\0\0
termsvcs REG_MULTI_SZ TermService\0\0
WudfServiceGroup REG_MULTI_SZ WUDFSvc\0\0


[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\D]
Shell\AutoRun\command C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe protect.ed 480 480


Contents of the 'Scheduled Tasks' folder
C:\WINDOWS\tasks\AppleSoftwareUpdate.job
C:\WINDOWS\tasks\MP Scheduled Scan.job

********************************************************************

catchme 0.3.660 W2K/XP/Vista - userland rootkit detector by Gmer, http://www.gmer.net
Rootkit scan 2007-05-03 21:36:27
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services ...

scanning hidden autostart entries ...

scanning hidden files ...

C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\chocolatefountainsdelite[1].css 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\ChristeningBlocksthumb[1].jpg 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\cj017x14t337[1].js 24576 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\ClareandStuartCakeTopper-thumb[1].jpg 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\Clementine%20Ford%20as%20Molly%20l_word_411_0113[1].jpg 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\ClippingsModule[1].css 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\compmouse[1].jpg 12288 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\Condition[1].htm 57344 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\coolvid_bg[1].gif 152 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\CreateFlashCode[1].js 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\cr_gg_nw[1].gif 96 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\cr_gg_se[1].gif 96 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\css[1].js 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\ct_lrec_031016[1].js 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\ct_yad_031016[2].js 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\curls15[1].jpg 28672 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\Cybill%20Shepherd%20as%20Phyllis%20Kroll%20%20Photo%20Naomi%20Kaltman_word_gal4_cybil_062[1].jpg 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\dartCall[1].js 8192 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\df3e567d6f16d040326c7a0ea29a4f41_1[1].gif 48 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\dffl_add_expanded_btn[1].gif 8192 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\DianeandDanCakeTopper-thumb[1].jpg 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\diploma6[1].gif 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\divider4[1].gif 56 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\dom_2.0.0-b4[2].js 12288 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\ebayfooter_e4992us[1].js 32768 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\edition_default[1].css 352 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\edition_default_0[1].css 16 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\end_small[1].gif 112 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\enroll_region[1].gif 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\Erica-Signature[1].jpg 348160 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\event[1].png 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\Evonne1[1].jpg 151552 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\FAQ[1].pdf 8192 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\favicon[1].ico 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\favicon[2].ico 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\favicon[3].ico 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\favicon[4].ico 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\Fisher1[1].jpg 180224 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\FlagBrazil[1].jpg 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\flag_US[1].gif 80 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\fonts_200502080901[3].css 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\frd_linea[1].gif 56 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\gabb_the_pro2_th[1].jpg 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\GoldenCherub-thumb[1].jpg 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\GoldenSuitcases-thumb[1].jpg 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\go[1].gif 272 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\gray_div[1].gif 48 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\green_arrow_bullet[1].gif 120 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\grn_br[1].gif 80 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\grn_tr[1].gif 288 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\guestbut[1].gif 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\hair6-04b_small[1].jpg 8192 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\haircomesthebride[1].htm 16384 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\hairmakeup21sml[1].jpg 12288 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\hairstylesmagazines[1].jpg 8192 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\halle_img[1].jpg 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\hb[1].css 12288 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\hb[2].css 12288 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\headerLogo_v1[1].gif 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\header_tm[1].htm 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\hilarydufftiara[1].jpg 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\history[1].htm 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\hjt-installscreen[1].gif 8192 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\hjt-savebox[1].gif 12288 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\Holly2-2[1].jpg 98304 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\homepage;sz=468x60;ord=1176317266[2] 320 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\homepage[1].js 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\home[1].css 8192 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\home[2].htm 40960 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\house17[1].gif 504 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\house8[1].gif 504 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\housepercent[1].gif 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\HP_off[1].gif 264 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\iconRtArrow_20x20[1].gif 264 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\icon_guests[1].gif 112 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\icon_seating[1].gif 104 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\iepngfix[10].htc 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\iepngfix[11].htc 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\iepngfix[12].htc 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\iepngfix[13].htc 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\iepngfix[14].htc 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\iepngfix[15].htc 4096 bytes
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C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\tab_off_l[1].gif 344 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\tab_off_r[1].gif 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\teach[1].htm 16384 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\tech2525[1].jpg 4096 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\tellafriend[1].gif 296 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\thumb10[1].jpg 8192 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\thumb12[1].jpg 8192 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\thumb12[1].png 20480 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\thumb17[1].png 24576 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\thumb181[1].png 32768 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\thumb185[1].png 24576 bytes
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8D6ZWLE3\thumb190[1]

#4 Buckeye_Sam

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Posted 04 May 2007 - 08:53 AM

There's no sign of malware in your log. Although I do see where you appear to be running two antivirus programs at the same time. This can cause conflicts and should not be done. You should uninstall either Avast or Kaspersky.

Have you tried a different browser, like Firefox?

http://www.mozilla.com/en-US/firefox/

If we can narrow the issue down to just IE, that would help.
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#5 swobo96

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Posted 07 May 2007 - 05:59 PM

I thought that I removed all of Kaspersky, but apparently not. I'll have to go back and take a second look.

Perhaps this just demonstrates my ignorance... but I cannot find a way to download Firefox from Mozilla's site. I treid to download it through CNET's download page, but I was unable to. Once I click on the download button, it takes me to another page that says "Thank you for downloading Mozilla Firefox". The problem is my computer doesn't download the program. If I then go to the "Download Problems" page and try the link for the alternate download source, the page will not open. IE tells me that the webpage cannot be found.

Any ideas for me?

#6 Buckeye_Sam

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Posted 07 May 2007 - 06:09 PM

Try clicking on this link.

http://download.mozilla.org/?product=firef...&lang=en-US

You should get a prompt to save the download. Save it to your desktop or someplace easy to access.
Let me know if you still have trouble.
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#7 swobo96

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Posted 08 May 2007 - 08:52 PM

Thanks for the Firefox link, that one worked just fine. I went to a few sites with Firefox, and things seem to be normal with that browser. I had to update my flash player, but after that video clips (such as those on break.com) played they way they should. IE, however, still does not work properly. For example, it will not play video clips (such as those on break.com), and it does not display some images (such as those at the top of www.comcast.net/home.html). So I guess that means that the problem lies within IE. Should I uninstall and reinstall IE to resolve the problem? Or is there a different course of action that you would suggest?

Thanks again for your help! :thumbsup:

#8 Buckeye_Sam

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Posted 09 May 2007 - 07:33 AM

Chances are that you have some program installed that is set up to block ads or limit the content that IE delivers.

How long have you been having this problem?
Have you installed or uninstalled any programs recently that coincide that the issue first occuring?
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#9 swobo96

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Posted 14 May 2007 - 12:47 AM

Hi Sam, sorry for the delay in replying to you. I haven't been home much lately.

I haven't made any changes to IE, nor have I installed anything that pertains to its functionality or security. As far as the length of time for my problem.... well, that gets complicated. Late Feb or early March is when I started having problems. Back then I was having windows installer boxes appearing whenever I tried to open a program. One of which would try to configure Microsoft Office, and then it would tell me to reinstall it. Another one said that there was a problem with "HPIZ423". I discovered that one referred to HP Image Zone, so I just removed that program. I can remember the specifics, but Windows Defender error boxes were appearing, so that program was removed also. The problems were numerous and I can't remember the specifics now, but I thought that I had taken care of everything. Apparently not, because shortly thereafter the IE problems began.

I could be wrong about this, but the last change I remember making before the problems started was upgrading iTunes. I think that I upgraded to version 7.0, but I could be wrong about that (the version number that is). After that I started have Quicktime error messages, and then the other problems began. I tried to remove Quicktime, but a file called QuicktimeQTS (or something like that) could not be deleted because my computer told me that only the administrator could do that. However, I am the computer admin, so I did not think that should be a problem. Anyway, amidst the problems, iTunes stopped working, so I removed that program as well. Multiple program problems, multiple programs removed, still having multiple problems. If it's of any significance, I used Windows Installer Cleanup to remove the programs that I was having problems.

I don't know if any of that information provides you with any leads, or maybe it just further demonstrates my computer ignorance. Either way, any idea of what I should try next?

Again, your help is greatly appreciated.

#10 Buckeye_Sam

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Posted 15 May 2007 - 05:24 PM

Let's try cleaning up your registry a bit. It sounds like you may have some issues there.
Please download and install the trial version of Registry Tuneup.

http://www.acelogix.com/regtune.html

Run it a couple of times with a reboot in between and let me know if that helps.
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#11 swobo96

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Posted 23 May 2007 - 08:20 PM

Sorry for the delay between posts, work has been hectic lately. I've run Registry Tuneup several times, and it finds things to remove with each reboot. However, IE is still having the same problems. Firefox works most of the time, minus a problem here and there with Windows Media Player, but it's much better than IE. It's been a few days since I've run Registry Tuneup, so I'll do that a few more times when I get home. Assuuming that the problems with IE will persist, do you have any other ideas? Or is it just time to scrap IE and reinstall it. :thumbsup:

Thanks again for the help!

#12 Buckeye_Sam

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Posted 24 May 2007 - 05:42 AM

Firefox is really the way to go and I use it 99% of the time myself. But we should still be able to get IE working for you again. You can try uninstalling it and then reinstalling it again. We can also try to repair IE. Follow the steps at this page.

http://www.updatexp.com/repair-internet-explorer.html

Let me know how it goes.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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