Posted 21 April 2007 - 08:02 PM
hello. for several weeks, my computer has been randomly, spontaneously rebooting itself. sometimes once, sometimes numberous times. no rhyme or reason to what programs are running or not running, whether norton is on or not.
i have XP Professional 5.1, Build 2600
Service Pack 2
Gateway GT5012 desktop
history: i had a virus right before this started. went to live.support.com & thought i got rid of it, but it wouldn't surprise me if its deeply embedded somewhere & causing this problem. neither norton nor AVG ever picked up on the virus.
what i've tried: restore didn't work because it said no files had been changed. norton is updated daily and scans regularly, finding nothing. every time i try to scan with AVG, it reboots. same with live.support.com. i can't bring it up in Safe mode - every time it gets to the file \windows\system32\drivers\agpCPQ.sys, it stops & reboots. i've read some posts that said its not that file, but the next one that's the problem. the next file is aha154x.sys, which is apparently a critical file. i've taken the cover off & blown off my fan.
i tried www.support.com, and their final verdict was my video card because of the file it stops on. said they were 99% sure that was it, but i'm about 99% sure it isn't.
any help, and i do mean ANY, would be greatly appreciated. i apologize if this problem is any kind of repeat.
laugh a lot, and when you're older, all your wrinkles will be in the right place.