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Internet Explorer 6 Xp Sp2 Problems


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3 replies to this topic

#1 viper92283

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Posted 20 April 2007 - 05:10 PM

Hello,
The specific problems I am having are;
1-IE6 takes forever to start.
2-After logging on "or" loading IE6, I receive a Generic Host Process Win32 error.

I had the win32 trojan a while back and removed it. I also did a winsock reset to fix the connection time, neither worked.

Here is my HijackThis Log file.

Thank you for your help!
Tom


Logfile of HijackThis v1.99.1
Scan saved at 6:03:32 PM, on 4/20/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmt.exe
C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\2Wire\2PortalMon.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\PcScnSrv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\WinAce\WinAce.exe
C:\DOCUME~1\Thomas\LOCALS~1\Temp\~AceTemp\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\Program Files\Common Files\Microsoft Shared\Stationery\Blank.htm
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\2PortalMon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\PROGRA~1\DELLSU~1\DSAgnt.exe" /startup
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: CA License Client (CA_LIC_CLNT) - Computer Associates International Inc. - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmt.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Event Log Watch (LogWatch) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcScnSrv.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - Unknown owner - C:\WINDOWS\wanmpsvc.exe (file missing)
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\SYSTEM32\YPCSER~1.EXE

Edited by viper92283, 20 April 2007 - 05:11 PM.


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#2 OldTimer

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Posted 29 April 2007 - 08:53 AM

Hello viper92283 and welcome to the BC HijackThis forum. I don't see any signs of viruses or malware in the log. It is clean.

The current issues might be caused by resetting the winsock stack. Trend Micro places its own entires in the stack and resetting it would have removed these entries. You could try uninstalling and reinstalling TM. If that doesn't resolve it then I would suggest posting in the Windows XP Home and Professional forum and let the techs there have a look at the system. They can analyze what's running and make any recommendations for repairing non-functioning systems. Let them know that you have been to this forum and that no malware was found.

Cheers.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#3 viper92283

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Posted 29 April 2007 - 12:59 PM

Thanks for your help and reply!

#4 OldTimer

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Posted 30 April 2007 - 03:23 PM

You are welcome viper92283. I'm glad we could eliminate malware as a cause.

I will now close this topic. If you have any new malware related questions or issues in the future please start a new topic.

Cheers and Happy Computing.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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