Posted 20 April 2007 - 03:18 PM
A friend asked for my help in resolving a printer problem but I could not fix it.
Printer is an HP LaserJet 5M
It was working fine until the following happened:
She added a new printer - HP OfficeJet all-in-one (don't know model number) and kept the HP LaserJet 5M as default. They both worked after installation of new printer.
The next day she acquired new VoiceOver IP phone service and lost Internet connectivity.
She had a tech support person come to her house to resolve the issue. He restored her PC to a date before the phone service switch and still no Internet connectivity. He told her she had a virus.
She had to reinstall the new printer because the restore date was before the install.
I was able to help her restore Internet connectivity (was an IP issue). No virus found.
The next day she realized that the LaserJet printer was not working. No error message appears on PC (Windows XP OS) when you send a job to the printer. Printer says, "Processing Job" but nothing happens. Went through all the trouble shooting steps after trying to print a test page. I deleted then added printer back in. Instead of using existing driver (default setting), it reinstalled driver. I even downloaded new driver from HP web site but ended up not using it because it said, "Not digitally signed".
Same problem, printer acts like it receives data with "processing Job" and no error message but does not print.
Also, new printer works fine.
From printer settings you can print a config page but no print jobs sent from the PC will print. Printer is online.