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Believe Network Infected & Someone Has Remote Access


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#1 dreampuff

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Posted 19 April 2007 - 06:08 PM

Hello HJT Team Member,

I run a small business out of my home. I have all of my clients personal information. I am not "Techy" at all. We have 6 comupters networked together. All of these are computers are in my home. I recently had to fire an employee. The last straw was, I caught him e-mailing a list of our contacts to a competitor.
Strange things have been happening. !. when I click on my Address Bar, it blinks & bounces around.
2. We will type notes on our files & when we come back to the file. The notes have been changed or are
no longer there.
3. Our system runs very slow now, but we have tons of memory left.

I told a friend, that is a Mortgage Broker about this. He asked if we had anyone set up for "Remote Access" I told him no one was allowed to work remotely. He told me that he had ran into challenges & he went to a site call "bleepingcomputer.com" My friend recommended that I use that site & get help. He also walked me through what he knew about remote accesses. Sure enough, all of our computers had remote access set up on them, including my personal computer, that is located in a separate part of our home.

I am very nevous about all of this, but I haven't got a clue what to do. I would like to make sure no one is able to access our system & that there is no malware infecting our system now. Can someone please HELP.

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#2 buddy215

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Posted 20 April 2007 - 08:35 AM

Have you contacted the authorities about the theft?

The slowness could be due to malware or lack of maintenance such as cleanup of temporary files, logs,etc.

Remove temporary files, logs, cookies, etc. by using Ccleaner. Do not use "Advanced Settings" or the "Issues" button. Use only the default settings. This will make your scans faster. Run the cleaner again after you are malware free.
http://www.ccleaner.com/

Install Super Antispyware. Run it in safe mode. Allow it to quarantine whatever it finds.
http://www.superantispyware.com/

Run the online scan for Bit Defender in normal mode. Allow it to quarantine whatever it finds.
http://www.bitdefender.com/scan8/ie.html

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Post a Hijack This log in the Hijack This Forum by following the directions in the link below if the programs above have not removed ALL malware. DO NOT post the log in this forum.
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
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Getting into Windows Safe Mode
http://www.computerhope.com/issues/chsafe.htm
(pre-Vista OS's)
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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