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Can't Get On The Internet ! Please Help Asap


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#1 Phireman19

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Posted 17 April 2007 - 11:09 PM

After running Superanti-spyware program the other night, after it was done,
I went to get back on here so I could post the log and I can't get on the internet.

It says "page not found" and my cable modem is fine. The internet connction in the bottom
right corner says "little or no connectivity". I called Comcast and they said the connection was perfect.

Any ideas on what to do ? I can only get on at work now and I was in the process of trying to get rid
of the drivecleaner virus, and now I can't do anything.

Please help!

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#2 acklan

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Posted 18 April 2007 - 12:52 AM

Have you tried use the System Restore? Go to a restore point before when you ran Superantispyware.
System restore is located in the "System Tools" under "Accessories" in the "All Programs".
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#3 fozzie

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Posted 18 April 2007 - 02:16 AM

Did you clean out your temp files?

Download install and update Ccleaner
Attention : the installation package comes with the Yahoo toolbar
if you do not want that you have to, untick the box accepting it during installation process.


After installing and updating go to options - advanced and tick prompt for registry back ups
Now Start up in safe mode
Do two runs

1) Click on problems and tick all. Click on analyse. At the end you will be prompted for storing a backup.
This will be stored, as a default, in My documents.
2) Click on cleaner click on analyse and accept all files to be removed.


Most Internet connectivity problems arise out of corrupt Winsock settings due to the installation of a networking software or Malware infestation.

If your using Windows XP SP2, log on as an administrator.
Go to Start > Run and type: cmd
Press OK or Hit ENTER.
A dos Window will appear. Type or copy/paste the following: netsh winsock reset
Hit ENTER.
When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset."
Close the command box and reboot your computer.

#4 Phireman19

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Posted 19 April 2007 - 09:24 AM

I had tried the winsock reset you described. I found it in a post on here. It didn't work. And yes, I did clean out temp. files.

I can't get into my windows firewall either. When I click on it to open it up, I get a msg. that says " Due to an unidentified error, Windows firewall cannot be opened" or something close to that.

I can't download any programs at home, I can't get online. And here at work, we have no discs to put anything on.

#5 acklan

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Posted 19 April 2007 - 09:48 AM

Be very careful using cCleaner. It will also modify your registry, and in some cases leave you much worst than when you started.
Before you go any further I would advise you to create a Restore Point and backup your registry. I use ERUNT to backup my registry once a week and Sypbot S&D to create a restore point daily. It is only over kill if you never need it.
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#6 Phireman19

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Posted 19 April 2007 - 10:13 PM

I will try a restor and see if that works..... if not, I may just reinstall windows.

I am having surgery next week and won't have time to mess with it.

#7 quietman7

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Posted 20 April 2007 - 10:30 AM

If netsh winsock reset did not help, then go to Start > Run > type: cmd
Press Enter.
Type or copy/paste the following line in the command window: ipconfig /flushdns
(note there is space between the g /f)
Hit Enter
Close the command window

Then go to Start > Control Panel, and choose Network Connections.
Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties.
Double-click on the Internet Protocol (TCP/IP) item.
Select the radio button that says "Obtain DNS servers automatically".
Click OK twice to get out of the properties screen and restart your computer.

If your still having problems, then try System Restore as acklan suggested. If need detailed instructions see System Restore or System Restore from a command prompt in "SAFE MODE".
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#8 Phireman19

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Posted 20 April 2007 - 03:10 PM

I went ahead and reinstalled windows and now it works...

Suggestions on what programs to use for real time protection ?

#9 acklan

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Posted 20 April 2007 - 04:43 PM

I have been using the following for years with great results..

AVG
SyGate
Spybot S&D
SpywareGuard
SPywareBlaster
cCLeaner
a
AdAware SE

, but there are many more option, and other members are sure to chime in.
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#10 quietman7

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Posted 20 April 2007 - 04:59 PM

AVG Anti-Spyware 7.5
Windows Defender
SUPERAntiSypware

Also see BC's List of Virus & Malware Resources.

To protect yourself against malware and reduce the potential for re-infection, read:
"Simple and easy ways to keep your computer safe".
"The Ten Most Dangerous Things Users Do Online".
"How did I get infected?, With steps so it does not happen again!".
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