i think i may have a virus, or something worse.
three .exe files appeared on my desktop after a (what i believed to be) a safe download, called d1.exe, d2.exe and d5.exe. i deleted these files and emptied the recycle bin.
a pop-up system message then popped up saying spoolsvv.exe has encountered an error and has had to close. i tried searching for this file (to delete it) and my search facility is blocked. i tried to run my anti-virus software, and spyware software, and as soon as either starts scanning a message pops up saying that the pc will close in 60 seconds.
though sometimes the pc just crashes & switches off.
i've attempted to system restore, but as soon as the system restore begins, the computer crashes & switches off immediately.
i've tried to install autoruns (http://www.microsoft.com/technet/sysinternals/utilities/Autoruns.mspx
) in hope to counter the problem, but a pop-up arrives saying my current security settings do not allow this type of file to be downloaded.
i'm really stuck as to what to do next! i desperately need a working pc (student in final 4 weeks of uni!) so any help would be greatly appreciated.