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Major Problem


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#1 retrocircles

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Posted 17 April 2007 - 08:49 AM

i think i may have a virus, or something worse.

three .exe files appeared on my desktop after a (what i believed to be) a safe download, called d1.exe, d2.exe and d5.exe. i deleted these files and emptied the recycle bin.

a pop-up system message then popped up saying spoolsvv.exe has encountered an error and has had to close. i tried searching for this file (to delete it) and my search facility is blocked. i tried to run my anti-virus software, and spyware software, and as soon as either starts scanning a message pops up saying that the pc will close in 60 seconds.

though sometimes the pc just crashes & switches off.

i've attempted to system restore, but as soon as the system restore begins, the computer crashes & switches off immediately.

i've tried to install autoruns (http://www.microsoft.com/technet/sysinternals/utilities/Autoruns.mspx) in hope to counter the problem, but a pop-up arrives saying my current security settings do not allow this type of file to be downloaded.

i'm really stuck as to what to do next! i desperately need a working pc (student in final 4 weeks of uni!) so any help would be greatly appreciated.

kindest regards.

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#2 Budapest

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Posted 17 April 2007 - 08:51 AM

Can you boot into safe mode? If so, try running you scans from there.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 retrocircles

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Posted 17 April 2007 - 09:10 AM

Can you boot into safe mode? If so, try running you scans from there.


have booted in safe mode. still unable to system restore & search for files. when i run any antivirus/spyware software it still turns off in 60 seconds.

:thumbsup:




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