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Adobe Problems

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#1 Karlie


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Posted 15 April 2007 - 03:04 PM

Can I ask for help again? I need some major Adobe "clean out"
and re-install.

Latest as I can describe things; My computer is running very slow, I have done everything I can, all housekeeping, and yesterday I downloaded and ran CCleaner too. Still slow and freezes on some links and sometimes the links will not open.

Can't think of what the problem might be in regard to speed but I know I have a problem with all the Adobe programs I have ---or have not.

If I go to list of programs as pops up from Start menu,
Adobe is empty.
Adobe Acrobat 7.0.1 is listed farther down.

If I go to "My Computer, Program files, Adobe,
there are 7 folders: Acrobat 5.0, Reader 8.0, and Adobe Acrobat 7.0.8 and 3 with long numbers, one with Help.

I have a feeling that I should not have all 3. When I go to Control Panel to Remove Programs, it says Reader 7.0.8. I tried to remove it but got the message:

"This patch package could not be opened. Verify that the patch exists and that you can access it or contact the application vendor to verify that this is a valid windows installer patch package.
I cannot remove it.

Adobe Acrobat 5.0 is listed. What do I have and how do I get rid of these programs and install what I really need. I know I have messed up something here and I am too much of a novice to even understand what is going on.

What do I really need here and how do I get rid of this "patch" issue? I believe I messed things up myself back in January when I was messing around with ad update.

Thanks in advance.

Moderator Edit: Moved topic to more appropriate forum. ~ Animal

Edited by Animal, 15 April 2007 - 04:04 PM.

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#2 garmanma


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Posted 15 April 2007 - 04:21 PM

I would try removing in safemode. Reboot the machine and tap on the F8 key and select safemode. Remove all references to Adobe starting with the oldest. If that does'nt do the trick try this suggestion from Adobe Then reinstall the most current version

Edited by garmanma, 15 April 2007 - 04:22 PM.

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