Welcome to BC doublediamond
You have given me some of the information needed to help your cause, but there is still a little more work needed. Be patient with me, and I will return the favor
When you install hardware, windows likes to already have the needed drivers, so it does not have to search for them. When it does not find them, an error is often shown to tell you that there is something wrong. You may not have done anything to cause this, it is just the way that Windows works.
The first step in correcting the problem is to completely erase all the drivers that is already there. You may not know, but some of these files are loaded when you turn your computer on. Some of the files that needs to be deleted may already be in memory, so we have to enter a special type of start up called Safe Mode
. You may have heard of it before, and in case you would like to know how to get your computer in Safe Mode, the directions can be found here
. Feel free to print that out, because while you are in Safe Mode, you might not have access to the internet. While in Safe Mode, use the Add/Remove programs to delete the Epson drivers. You might also want to right-click your printer from the Printer and Faxes, and select delete. The last step here in Safe Mode would be to erase your recycle bin, but it is really optional. Afer all this, you can restart the computer, but leave the printer unplugged from the computer.
This is quite a bit of information already, but that is ok. I promise that you are not on a timer. On with the next step.
I know that you have already installed it many times before, but lets try it with this specific order. When your computer comes back up, open the CD tray and insert the installation CDs. Wait until it finishes all of it, and then remove it from the drive. After it has closed, plug the printer back in, and let it go through the processes. Windows will say that it found some new hardware (well, new to windows
), and because you have already put in the drivers, it will know where to look and what to do with it.
When everything finishes up, restart your computer with the printer plugged back in.
Take your time, and post back if you have any questions.
We are all curious like a cat. We wonder, we ask, we learn.
Please post back when a suggestion works, so that others may learn.