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Wholse System Is Bogged Down And


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#1 Michael07

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Posted 12 April 2007 - 05:48 PM

i hope this forum is not just for adware/malware/virus concerns - i don't THINK i have that and apologize if i am out of line posting here. my computer has recently become VERY bogged down and slow. internet explorer is especially in trouble; it does not open links, either in a new page or just "Open". but the whole system is very slow. running Process Explorer indicate sthat under System Idle Process, the Hardware Interrupts is going crazy, and my CPU Usage is running at about 80 - 90%, with nothing going on but startup programs, which don't seem to be using many resources - it looks like it's the Hardware Interrupts that are killing me.
But I don't know that, and if it's true i don't know what to do about it. this is a fairly recent problem, but i'm not sure what i've added that might've brought this on. So with that background, here's the HJT Log. Maybe there's a clue in here ...
Logfile of HijackThis v1.99.1
Scan saved at 4:35:37 PM, on 4/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\MPS\mps.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\Program Files\SiSoftware Sandra Lite XI.SP1\RpcSandraSrv.exe
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\WINDOWS\CTHELPER.EXE
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
C:\PROGRA~1\WEBSHOTS\Webshots.scr
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Documents and Settings\Michael\Desktop\downloads\hijackthis_199\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/home.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\Program Files\ATI Technologies\ATI.ACE\help\wwhelp\wwhimpl\common\html\blank.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.comcast.net/home.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptcl.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKLM\..\Run: [FlashIcon] "C:\Program Files\Generic\USB Card Reader Driver v2.3\FlashIcon.exe"
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - Startup: MailWasherPro.lnk = C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: (no name) - {B06300D0-CCDE-11d2-92D3-0000F87A4A55} - (no file)
O9 - Extra button: (no name) - {BF80219A-CCDD-11d2-92D3-0000F87A4A55} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {FC09D8A3-C85A-11d2-92D0-0000F87A4A55} - (no file)
O15 - Trusted Zone: http://www.compusa.com
O15 - Trusted Zone: http://support.regcure.com
O15 - Trusted Zone: http://www.regcure.com
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15026/CTSUEng.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/SSC/SharedCon...bin/AvSniff.cab
O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1152848110165
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,26/mcgdmgr.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15028/CTPID.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AMIDiagEventService - AMD, Inc. - (no file)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: SiSoftware Database Agent Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware Sandra Lite XI.SP1\Win32\RpcDataSrv.exe
O23 - Service: SiSoftware Sandra Agent Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware Sandra Lite XI.SP1\RpcSandraSrv.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

love to hear your ideas - a million thx for your help.
A bird in the hand ... makes typing difficult.

Mikl

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#2 miekiemoes

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Posted 13 April 2007 - 04:38 AM

Hello,

A common mistake many make is the fact that they are installing more than one Antivirus and Firewall... and then the problems begin.
And I am pretty sure here that your problems are because of that.
You have McAfee Antivirus including the Firewall while you have also Norton Antivirus and the Zonealarm Firewall.
No wonder you're having so many problems since they are not compatible with eachother.

Never install more than one Antivirus and Firewall! Rather than giving you extra protection, it will decrease the reliability of it seriously!
The reason for this is that if both products have their automatic (Real-Time) protection switched on, your system may lock up due to both software products attempting to access the same file at the same time.
Also because more than one Antivirus and Firewall installed are not compatible with eachother, it can cause system performance problems and a serious system slowdown.

I would strongly advise you to only have one Anti-Virus with the Auto-Protect feature running at any one time!
If you decide to only keep one Anti-Virus installed,
you should uninstall the other(s) through the Add or Remove Programs option in Control Panel.

But I suggest you uninstall all of them first, this because since you have installed them all together, some components may have become corrupted.
Then reboot after uninstalling

Look if that improved things and then install only ONE Antivirus and ONE Firewall.

As a sidenote, concerning the System Idle Process, that's totally normal that it can go till 90%
Take a look here http://en.wikipedia.org/wiki/System_idle_process
It indicates what percentage of time the CPU is currently doing nothing but waiting for work. If no applications are running (although there may always be some tasks running in the background), the percentage can be in the high 90s.
So really don't worry about that.
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#3 Michael07

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Posted 13 April 2007 - 03:10 PM

thank you very much for your time and experience.

what i THINK i'm doing is, running just one firewall - zone alarm - and one anti-virus - mcafee. i have some other symantec products on there, but Norton AV should not be running - it shouldn't even be installed - nor should any second firewall. i do understand the problems inherent in running more than one of those app types simultaneously.
if the HJT Log says i'm running more than one AV or firewall, i need to disable or uninstall that process, so please tell me if the HJT Log says that i have more than one of each of those running. i would greatly appreciate it.

in the meantime i think i am going to try system restore, which has never worked that well for me. failing that, i think i will try a Repair install of XP and see if that helps at all.

i continue to be interested and open to any feedback anyone has to offer. sincere thx - this is a wonderful service.
A bird in the hand ... makes typing difficult.

Mikl

#4 Michael07

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Posted 13 April 2007 - 03:21 PM

read the wikipedia article - i was mixed up !! i thought the System Idle Process was how BUSY the system was , higher numbers equalling a busier CPU. now i understand it's just the opposite, higher numbers means more CPU process available. ... always nice to get an education, thx .
A bird in the hand ... makes typing difficult.

Mikl

#5 miekiemoes

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Posted 13 April 2007 - 03:27 PM

McAfee already contains a firewall component here (Hackerwatcher) which may cause problems with Zonealarm;
You have Norton Systemworks installed, which added a lot of extra security components which are not compatible with other Antivirus.

And to be honest... I think it's mainly your McAfee causing all these problems.
I've already helped a lot of people who were having problems with McAfee.
You may want to read this thread where I also posted links to other threads where McAfee was causing a lot of problems:
http://www.bleepingcomputer.com/forums/t/66713/slow-computer/
And it seems like you have exact the same McAfee security suite installed.
That's also why, when installing this security suite - McAfee asks during install to uninstall every other security scanner including antispyware scanners which act as a realtime scanner, this because McAfee has problems with them.

It's sometimes hard to convince users that their own protection is causing problems, but it is a fact that some security suites won't run properly on some systems, this since there's an incompatibility issue with other software/hardware installed - and this even though it used to run fine in the past.

Edited by miekiemoes, 13 April 2007 - 03:28 PM.

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#6 Michael07

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Posted 13 April 2007 - 04:27 PM

thx lots for your insight.
i disabled hackerwatcher service through Run -> services.msc. actually, it seems to have helped. are there other mcafee services i should disable? i do (so far) use mcafee as my AV program, so i was thinking i could still keep that without it being a conflict, but other services that are redundant, besides hackerwatcher, i can just disable and turn off. what do you think about what other services appear redundant?
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#7 miekiemoes

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Posted 13 April 2007 - 04:52 PM

Actually, since it is a security suite, all services need to be enabled though. You don't install a security Suite to disable the services.
Why would you install it then if you disable most components? How is it supposed to protect you then?
As I already said, Some security Suites won't run properly on some systems, this because there are incompatibility problems with other software/hardware installed.

If you want to keep McAfee, I suggest you uninstall Zonealarm and leave all McAfee components enabled.

If your planning to disable McAfee related components, then I guess you would be better to uninstall McAfee entirely and install another Antivirus instead which will fully protect you and isn't such a resource hog as McAfee is and runs properly as it should.
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#8 Michael07

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Posted 13 April 2007 - 05:50 PM

ok, thx much.

one last question ... is there anything revealing in the HJT Log? Anything running that shouldn't be there, or anything? (i noticed that svchost is listed at least four times ... is that ordinary?)
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#9 miekiemoes

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Posted 13 April 2007 - 06:06 PM

No, otherwise I would say if there was anything suspicious running.

It is normal that there are more than one svchost.exe running. Each instance of svchost.exe (Generic Host Process for Win32 Services) hosts a group of services, this because separate services can be run depending on how and where svchost.exe is started.
Also read here for more info:
http://support.microsoft.com/kb/314056
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#10 Michael07

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Posted 13 April 2007 - 06:09 PM

Um, PS: i do understand your suggestion to ditch zone alarm and just go with mcafee as the firewall. the reason I have mcafee security suite is because it comes free with my comcast ISP. the only element i'm really interested in is the AV, but the only way to get that is to download the suite.
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#11 miekiemoes

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Posted 13 April 2007 - 06:16 PM

You don't have to use that Security Suite. Why not installing a free alternative instead? For example Avira is a great and free Antivirus which isn't such a resource hog as McAfee is and is great in detection and removal.
There are also some other great free Antivirus Scanners. Just take a look in my signature under Antivirus Scanners and you'll find the ones I recommend.
You'll also notice that McAfee nor Norton/Symantec isn't listed there.. This because I know they are huge resource hogs and many users are complaining afterwards.
You may also want to read this:
http://www.thepcspy.com/articles/other/wha..._windows_down/5
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#12 miekiemoes

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Posted 17 April 2007 - 07:14 PM

Since this issue appears resolved ... this Topic is closed.
If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
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