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Internet Not Working


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7 replies to this topic

#1 sharpie

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Posted 12 April 2007 - 05:38 PM

hi-
yesterday i was able to connect to the internet, but today i cant. all the other computers in the house work fine. we tried reseting the dsl modem and i am still having the problem. the light on the ethernet port on the back of my computer is on. i dont really know what to say, but maybe you can ask me some questions.
-thanks

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#2 sharpie

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Posted 13 April 2007 - 04:20 PM

could it be my ethernet card?

Edited by sharpie, 13 April 2007 - 04:20 PM.


#3 fozzie

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Posted 13 April 2007 - 04:30 PM

Most Internet connectivity problems arise out of corrupt Winsock settings due to the installation of a networking software or Malware infestation.

If your using Windows XP SP2, log on as an administrator.
Go to Start > Run and type: cmd
Press OK or Hit ENTER.
A dos Window will appear. Type or copy/paste the following: netsh winsock reset
Hit ENTER.
When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset."
Close the command box and reboot your computer.

#4 sharpie

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Posted 13 April 2007 - 05:18 PM

thanks, but that didnt work.

Edited by sharpie, 13 April 2007 - 05:21 PM.


#5 sharpie

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Posted 14 April 2007 - 12:26 AM

all i did was do a system restor to last week and now i can get back on. how would i prevent this so it doesnt happen again in the future?
-thanks

Edited by sharpie, 14 April 2007 - 12:28 AM.


#6 fozzie

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Posted 14 April 2007 - 01:55 AM

That will be hard to determin since we do not know what was the culperit. If you keep your safety software updated, clean and scan your computer on a regular bases the only thing would be that there is a "baddie "on your system.

What also will help if you regulary empty/flush the dnscache
Info on dnscache

#7 sharpie

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Posted 14 April 2007 - 01:31 PM

thanks fozzie

#8 sharpie

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Posted 05 May 2007 - 03:03 PM

ok it happened again. what do you mean by scans? like malware and virus scans? i ran ewido anti-malware and AVG and they didnt find anything. what should i do now?
-thanks




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