In order to completely remove ZA+/ZAP from your system, please do the following. If any of the steps below do not apply to you, or you are unable to perform the function listed, CONTINUE on to the next step.
If you plan to reinstall then, before starting, please be sure to download the latest version. Remember that while the download versions are called Trial, it becomes the FULL version once you enter your current, valid license key. To find out if your key is valid, click Configure > Change Key. Your expiration date and time will appear directly underneath the license number. If your key is not valid, use the following link to renew: http://www.zonelabs.com/renew
DOWNLOAD LINKS :
For ZoneAlarm Pro:http://www.zonelabs.com/zapdownload
** Use ONLY the primary Administrator account if possible (i.e. log in with the username ADMINISTRATOR). If you are unable to do so, then try a user account with Administrative rights. ** If the machine is part of a domain, you should have the Network Administrator help you.
Please do the following. If any of the steps below do not apply to you, or you are unable to perform the function listed, please continue to the next step. If you are unable to remove any files, make a note of the file AND location (example: C:\WINNT\SYSTEM32 \VSDATA.DLL).
Open the ZoneAlarm Pro program, go to the OVERVIEW -> PREFERENCES tab, and make sure the Load At Startup box is UNchecked. Close the ZA Control Panel.
Right-click on the ZA icon, and select Shutdown. Wait several minutes before going on.
You should now have no ZA processes running on your system.
Now click Start -> Programs -> Zone Labs -> Uninstall. Be sure to say YES to any security checks.
To make sure that you can see any ZA system files, if they are still on your computer:
a. Right-click on Start button, then left-click on Explore. When the Windows Explorer panel appears, click View -> Options. Click the "View" tab, then click the "Show all files" radio button.
b. Make sure you also UNcheck the box to "Hide Protected Operating System Files" if you have one.
c. Click OK.
IMPORTANT NOTE: Making modifications to system files may disable crucial functions of your Windows operating system. We strongly suggest re-enabling the "Hide files and folders" feature once all ZA files have been removed.
Click on Start, then Search or Find, and select Files. Make sure that the location box is set to search your local hard drive (usually C
, or All Local Drives.
Type each of the following exactly - delete any folders found:
Type the following exactly - delete any files found in \Windows or any subfolder below it, or in your \Temp folder):
vsutil.dll (please right-click filename, then Properties -> Version.
Do NOT delete this file unless it it a Zone Labs file!)
Type the following exactly - delete any files found in any folder with "Programs" in the pathname:
Make sure your Recycle Bin is empty (right-click and select Empty).
NOTE: If you received an error message upon deleting the files, or if the original programs remain in the Programs list, or if the problem persists after this, then it is likely that the TrueVector Service is still running. In that case please continue on to the next section.
IF YOU COULD NOT DELETE ALL FILES
** Start with #1. Once you successfully remove all the files, DO NOT GO ON. At that point, Empty your recycle Bin, and reboot.
Make a list of the files that you could not remove, and try to delete the files at each step.
Click Start -> Control Panel -> Services. Find the TrueVector service. Stop the service. If you have a password set on ZAP you will need that password in order to shut down the service. Once the service is stopped, delete the files as described above, and reboot. If you get a message that the system is unable to shut down the service, leave the Services window open and continue to #3.
Change the startup mode for the TrueVector service. Normally it is set to Automatically start. Change this to Disabled, then reboot without the service running. You should then be able to delete the files as described above. If you are unable to change the startup mode for the TrueVector Service, continue to #4.
Click Start -> Search, and search your hard drive for a file named VSMON.EXE. Make a note of the exact folder this file is located in, and leave this Search window open. Now open a command prompt window (Start -> Run -> type CMD). Type the following commands, hitting the ENTER key after each one. Substitute the actual folder name for .
CD (ex: "CD C:\WINNT\SYSTEM32\ZONELABS") VSMON.EXE -UNLOAD (wait up to a minute for the service to shut down)
Then delete the files as described above. If the service is still unable to shut down, or gives an error, continue to #5.
Using the same search as before, locate the file named VSMON.EXE. Right-click on the filename, and rename this to VSMON.OLD, then reboot. Now you should be able to delete the files as described above. Once you remove the files and empty the Recycle Bin, be sure to rename this file back to the original name. If you received any errors, continue to #6.
You will need to create a boot disk. Use the instructions located at the link below :http://support.microsoft.com/default.aspx?...B;en-us;q119467
Important - If you have SCSI hard drives, you MUST include the SCSI drivers on your boot disk, or you will not be able to access the hard drive! Use the instructions from Microsoft to boot the system. Delete the file(s) as described above:
EXAMPLE : You were unable to delete the file C:\WINNT\SYSTEM32 \VSDATA.DLL. You would type
Continue until you have deleted all of the remaining files on your list.
If you receive an error trying to delete these files because they are "hidden", "system" or "read-only", you will need to change the attributes of the file before deleting. At the command prompt, type the following:
ATTRIB -A -H -R -S C:\WINNT\SYSTEM32\VSDATA.DLL DEL C:\WINNT\SYSTEM32\VSDATA.DLL
Remove the boot disk once you are done deleting all the files mentioned, and then reboot the system normally (CTR-ALT-DEL). The settings should be back to the original installation defaults.