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Slow Computer, Lots Of Ads, Can't Run Ad-aware


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8 replies to this topic

#1 vem

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Posted 10 April 2007 - 03:00 PM

Attached File  hijackthis.log   8.66KB   17 downloads
Hello,

My computer started slowing down about two weeks ago, freezes constantly and there are ad pop ups everywhere that pop up blockers are not stopping. So my friend recommended I give hijackthis a try.

I was able to run Spybot search and destroy, but when I run ad-aware ES the scan goes to a certain point and then stops scanning. I once left it for 12 hours and it made no further pogress than after the first 35 minutes.

I am attaching the log file from hijack this.

Thanks for your help!

Vinny

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#2 miekiemoes

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Posted 13 April 2007 - 09:00 AM

Hi,

Please do not attach logs, but copy and paste in in the thread instead.

Go to start > controlpanel > software > add/remove programs and look if you have one or more of next programs installed and uninstall them:

Netpumper
Bitroll
Bitgrabber
Bitdownload
CiD Help / CiD Manager
Download Plugin for Internet Explorer
Zone Media


This because they are bundled with the malware you are dealing with (swizzor aka lop).

This will uninstall the malware application.
In case, during uninstall, when asked for the uninstall Verification, please enter the numbers that will appear in the window.
In case it says that the file was not found, doublecheck again if you entered the exact command. If still the same, proceed with next steps.


In case you can't find them,

* Go to start > run and copy and paste next command below in the field:
(Please make sure you copy and paste it exactly as you'll find below)

"C:\DOCUME~1\ADMINI~1.EVE\APPLIC~1\01GRID~1\MP3 CAST.exe" -uninstall

Hit enter.

Then reboot. Important!

After reboot,

* Download Deljob.exe and save it on your desktop.
Doubleclick Deljob.exe.

A log, (logit.txt) should open afterwards. This log will be present on your desktop
Post the contents of the logfile in your next reply together with a new Hijackthislog.
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#3 vem

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Posted 16 April 2007 - 02:38 PM

Hi,

Thanks for your help. Here are the new logs:

From DELJOB

--------------------------------------------------------
NO LOP JOBS FOUND
--------------------------------------------------------
FILES IN TASKS FOLDER

MP Scheduled Scan.job
Norton Security Scan.job
Symantec NetDetect.job
--------------------------------------------------------
EXPORT APP DATA FOLDERS

Volume in drive C has no label.
Volume Serial Number is 189F-8CC1

Directory of C:\Documents and Settings\Administrator.EVEN\Application Data

04/16/2007 11:43 AM <DIR> .
04/16/2007 11:43 AM <DIR> ..
02/24/2007 04:11 PM <DIR> 7Wonders
01/20/2007 12:35 AM <DIR> acccore
07/19/2005 03:58 PM <DIR> Adobe
05/01/2005 01:25 PM <DIR> AdobeUM
01/20/2007 01:00 AM <DIR> Aim
04/03/2005 08:29 PM <DIR> ALIENS~1 Alien Skin
09/27/2005 08:29 PM <DIR> APPLEC~1 Apple Computer
02/23/2007 11:04 PM <DIR> BITTOR~1 BitTorrent
03/27/2007 05:36 PM <DIR> DivX
03/11/2007 10:51 PM <DIR> GAIJIN~1 Gaijin Ent
10/30/2006 07:39 AM <DIR> Google
05/10/2005 05:52 PM <DIR> Help
10/19/2004 01:19 PM <DIR> IDENTI~1 Identities
01/31/2005 07:00 PM <DIR> INTERV~1 InterVideo
04/06/2007 09:47 PM <DIR> Lavasoft
03/26/2007 05:44 PM <DIR> MACROM~1 Macromedia
03/21/2006 06:06 PM <DIR> MICROS~1 Microsoft
03/17/2007 02:23 PM <DIR> MOVENE~1 Move Networks
02/26/2007 05:23 PM <DIR> Mozilla
10/27/2004 11:17 AM <DIR> MSNINS~1 MSNInstaller
04/03/2007 12:46 PM <DIR> PCTOOL~1 PC Tools
03/25/2007 10:46 AM <DIR> PLAYFI~1 PlayFirst
08/29/2005 07:16 PM <DIR> Real
02/26/2007 07:48 PM <DIR> SECOND~1 SecondLife
03/24/2007 03:50 PM <DIR> Skype
08/29/2005 06:52 PM <DIR> Sun
10/19/2004 02:06 PM <DIR> Symantec
04/05/2007 12:52 AM <DIR> uTorrent
01/18/2007 10:22 AM <DIR> VIEWPO~1 Viewpoint
0 File(s) 0 bytes
31 Dir(s) 2,196,889,600 bytes free
Volume in drive C has no label.
Volume Serial Number is 189F-8CC1

Directory of C:\Documents and Settings\All Users.WINDOWS\Application Data

04/11/2007 11:04 PM <DIR> .
04/11/2007 11:04 PM <DIR> ..
03/11/2007 10:50 PM <DIR> 53-55-~1 53-55-91-9q-s9-p4
04/21/2005 07:02 PM <DIR> Adobe
01/20/2007 12:33 AM <DIR> AOL
01/20/2007 12:30 AM <DIR> AOLDOW~1 AOL Downloads
01/20/2007 12:34 AM <DIR> AOLOCP~1 AOL OCP
09/27/2005 08:24 PM <DIR> APPLEC~1 Apple Computer
09/21/2006 10:09 AM <DIR> Google
04/16/2007 09:46 AM <DIR> GOOGLE~1 Google Updater
03/17/2007 11:04 AM <DIR> HipSoft
01/20/2007 12:38 AM <DIR> MICROS~1 Microsoft
05/12/2005 03:10 PM <DIR> MSSCAN~1 MSScanAppDataDir
03/25/2007 10:46 AM <DIR> PLAYFI~1 PlayFirst
02/26/2007 01:31 AM <DIR> PopCap
03/27/2007 12:07 AM <DIR> Protexis
02/26/2007 06:31 PM <DIR> SANDLO~1 Sandlot Games
04/10/2007 09:05 PM <DIR> Skype
02/25/2007 03:05 AM <DIR> SONYPI~1 SonyPicturesGames
04/11/2007 12:25 PM <DIR> SPYBOT~1 Spybot - Search & Destroy
01/04/2006 07:37 PM <DIR> Symantec
04/12/2007 10:43 AM <DIR> TEMP
02/12/2007 12:56 AM <DIR> Trymedia
01/11/2007 09:28 AM <DIR> VIEWPO~1 Viewpoint
03/21/2006 05:54 PM <DIR> WINDOW~1 Windows Genuine Advantage
04/12/2007 12:42 AM <DIR> YAHOO!~1 Yahoo! Companion
0 File(s) 0 bytes
26 Dir(s) 2,196,885,504 bytes free
--------------------------------------------------------

FROM HIJACKTHIS

Logfile of HijackThis v1.99.1
Scan saved at 12:22:33 PM, on 4/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\HijackThis\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.3558\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2DFF31F9-7893-4922-AF66-C9A1EB4EBB31} (Rhapsody Player Engine) - http://forms.real.com/real/player/download...ne_Inst_Win.cab
O16 - DPF: {4F5E4276-C120-11D6-A1FD-00508B9D48EA} (dldisplay Class) - http://www.gamehouse.com/ghdlctl.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/ES-ES/a-UNO1/GAME_UNO1.cab
O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {ABB660B6-6694-407B-950A-EDBA5A159722} (DVCDownloadControl) - http://download.games.yahoo.com/games/web_...loadControl.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{905497E2-7BC7-4181-B092-C3143861D518}: NameServer = 192.168.1.1
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: COM+ System Application (COMSysApp) - Unknown owner - C:\WINDOWS\system32\dllhost.exe (file missing)
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - Unknown owner - C:\WINDOWS\System32\dmadmin.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Spyware Doctor Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: Spyware Doctor Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
O23 - Service: MS Software Shadow Copy Provider (SwPrv) - Unknown owner - C:\WINDOWS\system32\dllhost.exe (file missing)
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe


Thanks!

#4 miekiemoes

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Posted 16 April 2007 - 03:06 PM

Looking good.

I see you have Viewpoint installed...
Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546
I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.
  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player
Let me know in your next reply if popups are gone.

Edit..
By the way, how comes dllhost.exe and dmadmin.exe are missing? Did you delete these files previously? Thinking they were malware?

Edited by miekiemoes, 16 April 2007 - 03:08 PM.

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#5 vem

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Posted 16 April 2007 - 03:23 PM

Hello,

Thanks for your help. Ok, I removed all Viewpoint associated files.

I am not sure why those two you mention are missing. I am very unknowledgeable about computers and when something starts slowing down I tend to delete anything that looks like is not used very often. So I am sure I deleted them in one of those days. Are they necessary components? Should I get them back on?

For the past hour or so there have not been any pop ups and my computer seems to be no longer freezing. So looks like things are good.

Thanks so much!

#6 miekiemoes

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Posted 16 April 2007 - 03:33 PM

I am very unknowledgeable about computers and when something starts slowing down I tend to delete anything that looks like is not used very often

Please don't anymore - as you say, you're not that knowledgeable about computers, so you shouldn't delete files like that. ;-)
When in doubt, just ask.

Are they necessary components? Should I get them back on?

Yes they are.
These are missing: C:\WINDOWS\system32\dllhost.exe (file missing) and C:\WINDOWS\System32\dmadmin.exe (file missing)
You can copy and replace them from another computer with XP SP2 present, or use the command sfc /scannow in start > run.
Then it will scan your computer for missing files and ask for your XP CD to replace them.

Anyway, good to hear your main problems are solved.

Glad I could help. :thumbsup:

Please read my Prevention page with lots of info and tips how to prevent this in the future.
And if you want to improve speed/system performance after malware removal, take a look here.

Happy Surfing again!
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#7 vem

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Posted 16 April 2007 - 03:47 PM

Ok, will not do that again! My friend recommended this site and it is the first place I can ask questions, so I am used to trying to solve things on my own by deleting whatever looks weird :thumbsup:

Will look into replacing them now.

Best,

#8 miekiemoes

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Posted 16 April 2007 - 04:10 PM

so I am used to trying to solve things on my own by deleting whatever looks weird

Never do that again. When a file looks weird/suspicious, go to next site: http://www.virustotal.com/en/indexf.html
Upload the file and let it scan there. Then it will display results if it's clean or not.
Or ask someone instead, but never delete files that just *look suspicious, because someday your computer won't be able to boot anymore because of this.
Don't fix when it aint broken.
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#9 miekiemoes

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Posted 23 April 2007 - 06:31 AM

Since this issue appears resolved ... this Topic is closed.
If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.




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