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Infected... Help!


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10 replies to this topic

#1 marcelle

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Posted 10 April 2007 - 12:30 PM

Hi there,

Some quick history: A friend of mine was using my laptop and I suspect he allowed a trojan/virus in. He told me that there were a lot of pop-ups. So, here are the actions I have taken since then...

1) Ran Spybot Search and Destroy
2) Installed free anti-virus protection (Panda) and ran full system scan- it said it found 8 issues and fixed them.

As I sidenote, during my attempt to fix my laptop, I started receiving an error- "Unexpected error occured on ie_updater.exe". I looked this up and it appears to be a trojan. The file still exists under My documents and Setttings however it is no longer running when I go to task manager-Processes.

At this point, my laptop takes forever to log in and everything is opening/running at super slow speed. I assume I'm infected with something. I have attached my hijackthis log. Any help you could provide is much appreciated!

Thanks,
Marcelle :thumbsup:

Attached Files



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#2 SifuMike

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Posted 13 April 2007 - 12:49 PM

Hello Marcelle,

I am SifuMike and I will be helping you. :thumbsup:

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6u1.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6u1".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation, Multi-language jre-6-windows-i586.exe and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    Examples of older versions in Add or Remove Programs:
    Java 2 Runtime Environment, SE v1.4.2
    J2SE Runtime Environment 5.0
    J2SE Runtime Environment 5.0 Update 6
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6-windows-i586-p.exe to install the newest version.
******************

Disable your antivirus program and go here http://www.bitdefender.com/scan8/ie.html and run an online scan with BitDefender (you will need to use Internet Explorer for this scan). When the ActiveX Control has loaded, click on "Click here to scan". Please be patient, as this scan may take a few hours. It all depends on the number of files on your computer.

When BitDefender completes the scan, select the "Detected Problems" tab.
Click on "Click here to export scan".
Save the file as an HTML to your Desktop.
Then click on the saved file and allow it to open with your browser.
Go to Edit - Select All then copy/paste that log back here.
Post the BitDefender log.

******************

Download ATF (Atribune Temp File) Cleaner© by Atribune DO NOT run it yet.

Download and install AVG Anti-Spyware 7.5 (formerly Ewido)
This is a 30 day trial of the program

AVG Anti-Spyware is designed to be used to both scan for and remove malicious files and also to run in real-time alongside, but not replace, your existing anti-virus program to give an added layer of protection.
Both the Resident Shield and Automatic Updates will only be available for the thirty day trial period, after that AVG Anti-Spyware will revert to a stand-alone scanner which you can keep and manually update for free and use in a similar way to Ad-Aware SE Personal, Spybot S&D etc.


1. After download, double click on the file to launch the install process.
2. Choose a language, click "OK" and then click "Next".
3. Read the "License Agreement" and click "I Agree".
4. Accept the default installation path: C:\Program Files\AVG Anti-Spyware 7.5 and click "Next", then click "Install".
5. After setup completes, click "Finish" to start the program automatically or launch ewido by double-clicking its icon on your desktop or in the system tray.
6. The main "Status" menu will appear. You can select "Change state" to inactivate 'Resident Sheild' and 'Automatic Updates'. If you choose to do this, then right click on ewdio in the system tray and uncheck "Start with Windows".
7. Select the "Update" button and click "Start update". If you are having problems with the updater, manually update with the Ewido Full database installer from here.
8. Exit AVG Anti-Spyware 7.5 when done - DO NOT perform a scan yet.

Reboot your computer in "SAFE MODE" using the F8 method so Windows will start with minimal drivers and running processes.
To do this restart your computer and after hearing your computer beep once during startup [but before the Windows icon appears] press the F8 key repeatedly.
A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

1.) Double-click the small BLUE Garbage Can ATF-Cleaner.exe file to run the program.
2.) At the top, under Main choose: Select All
3.) Click the Empty Selected button.

If you use the Firefox browser:
1.) At the top, click Firefox and choose: Select All
2.) Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you use the Opera browser:
1.) At the top, click Opera and choose: Select All
2.) Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.


Scan with AVG Anti-Spyware 7.5 as follows:

1. Launch AVG Anti-Spyware 7.5, click on the "Scanner" button and choose the "Settings" tab.

Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.

Under "How to Scan?" check all (default).

Under "Possibly unwanted software" check all (default).

Under "What to Scan?" make sure "Scan every file" is selected (default).

Under "Reports" select "Automatically generate report after every scan" and UNcheck "Only if threats were found".

2. Click the "Scan" tab to return to scanning options.
3. Click "Complete System Scan" to start.

4. IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.

Make sure that Set all elements to: shows Quarantine
(1)
, if not click on the link and choose Quarantine from the popup menu.
(2) At the bottom of the window click on the Apply all Actions button.
(3) When done, click the Save Scan Report button.
(4) Click the Save Report as button.
Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt.
Save to your desktop.
A copy of each report will also be saved in C:\Program Files\AVG Anti-Spyware 7.5\Reports\
Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

Reboot to Normal Mode.


When done, submit the BitDefender log, the AVG Anti-Spyware 7.5 log and a fresh Hijackthis log. Please do not post any of the logs by attaching them the [b]txt
format. It is too hard to read that way.

Edited by SifuMike, 13 April 2007 - 12:55 PM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#3 marcelle

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Posted 15 April 2007 - 01:57 PM

Thanks so much...I will give it a go and let you know!

--marcelle

#4 marcelle

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Posted 17 April 2007 - 10:54 AM

Here's the BitDefender log... I will continue with the rest of the instructions when I get back from work... thanks!

BitDefender Online Scanner



Scan report generated at: Mon, Apr 16, 2007 - 19:56:57





Scan path: C:\;D:\;







Statistics

Time
01:33:12

Files
423225

Folders
8358

Boot Sectors
4

Archives
15695

Packed Files
32394




Results

Identified Viruses
1

Infected Files
1

Suspect Files
0

Warnings
0

Disinfected
0

Deleted Files
1




Engines Info

Virus Definitions
486338

Engine build
AVCORE v1.0 (build 2397) (i386) (Feb 8 2007 14:24:08)

Scan plugins
14

Archive plugins
38

Unpack plugins
6

E-mail plugins
6

System plugins
1




Scan Settings

First Action
Disinfect

Second Action
Delete

Heuristics
Yes

Enable Warnings
Yes

Scanned Extensions
*;

Exclude Extensions


Scan Emails
Yes

Scan Archives
Yes

Scan Packed
Yes

Scan Files
Yes

Scan Boot
Yes




Scanned File
Status

C:\Documents and Settings\lmarcelle\Local Settings\Temp\tmp5.tmp.exe
Infected with: Trojan.Downloader.Agent.AMM

C:\Documents and Settings\lmarcelle\Local Settings\Temp\tmp5.tmp.exe
Disinfection failed

C:\Documents and Settings\lmarcelle\Local Settings\Temp\tmp5.tmp.exe
Deleted

#5 marcelle

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Posted 17 April 2007 - 11:13 PM

All steps are complete as requested. Here are the AVG Scan and a fresh HJT log... thanks again for your help! :thumbsup:

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 8:25:31 PM 4/17/2007

+ Scan result:



:mozilla.186:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.247:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.352:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.455:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.496:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.624:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.572:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adbrite : Cleaned.
:mozilla.573:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adbrite : Cleaned.
:mozilla.325:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adjuggler : Cleaned.
:mozilla.326:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adjuggler : Cleaned.
:mozilla.327:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adjuggler : Cleaned.
:mozilla.328:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adjuggler : Cleaned.
:mozilla.329:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adjuggler : Cleaned.
:mozilla.330:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adjuggler : Cleaned.
:mozilla.331:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adjuggler : Cleaned.
:mozilla.607:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adjuggler : Cleaned.
:mozilla.608:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adjuggler : Cleaned.
:mozilla.609:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adjuggler : Cleaned.
:mozilla.80:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adrevolver : Cleaned.
:mozilla.81:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adrevolver : Cleaned.
:mozilla.82:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adrevolver : Cleaned.
:mozilla.83:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adrevolver : Cleaned.
:mozilla.84:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Adrevolver : Cleaned.
:mozilla.14:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.16:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.17:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.18:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.15:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Atdmt : Cleaned.
:mozilla.585:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Clickhype : Cleaned.
:mozilla.403:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Coremetrics : Cleaned.
:mozilla.333:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Dealtime : Cleaned.
:mozilla.334:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Dealtime : Cleaned.
:mozilla.335:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Dealtime : Cleaned.
:mozilla.336:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Dealtime : Cleaned.
:mozilla.19:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Doubleclick : Cleaned.
:mozilla.237:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Euroclick : Cleaned.
:mozilla.296:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Imrworldwide : Cleaned.
:mozilla.297:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Imrworldwide : Cleaned.
:mozilla.263:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Paypal : Cleaned.
:mozilla.100:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
:mozilla.101:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
:mozilla.102:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
:mozilla.242:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
:mozilla.89:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
:mozilla.90:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
:mozilla.91:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
:mozilla.92:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
:mozilla.93:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
:mozilla.94:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
:mozilla.95:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
:mozilla.96:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
:mozilla.97:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
:mozilla.98:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
:mozilla.99:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
:mozilla.39:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Ru4 : Cleaned.
:mozilla.40:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Ru4 : Cleaned.
:mozilla.41:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Ru4 : Cleaned.
:mozilla.42:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Ru4 : Cleaned.
:mozilla.182:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Specificclick : Cleaned.
:mozilla.183:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Specificclick : Cleaned.
:mozilla.184:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Specificclick : Cleaned.
:mozilla.185:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Specificclick : Cleaned.
:mozilla.515:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Starware : Cleaned.
:mozilla.516:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Starware : Cleaned.
:mozilla.409:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned.
:mozilla.50:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned.
:mozilla.51:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned.
:mozilla.52:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned.
:mozilla.53:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned.
:mozilla.46:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Tribalfusion : Cleaned.
:mozilla.457:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Web-stat : Cleaned.
:mozilla.458:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Web-stat : Cleaned.
:mozilla.552:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Webtrends : Cleaned.
:mozilla.79:C:\Documents and Settings\lmarcelle\Application Data\Mozilla\Firefox\Profiles\zg5f4xav.default\cookies.txt -> TrackingCookie.Yieldmanager : Cleaned.
C:\Documents and Settings\lmarcelle\Local Settings\Temp\tmp53D.tmp.exe -> Trojan.Small : Cleaned.


::Report end

-------------------------------------------------------------------------------------------------------------------------
Logfile of HijackThis v1.99.1
Scan saved at 8:31:05 PM, on 4/17/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Software\Panda Internet Security 2007\pavsrv51.exe
C:\Program Files\Panda Software\Panda Internet Security 2007\AVENGINE.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Software\Panda Internet Security 2007\TPSrv.exe
c:\program files\panda software\panda internet security 2007\firewall\PNMSRV.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Panda Software\Panda Internet Security 2007\APVXDWIN.EXE
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Panda Software\Panda Internet Security 2007\PavFnSvr.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\Program Files\Panda Software\Panda Internet Security 2007\AntiSpam\pskmssvc.exe
C:\Program Files\Panda Software\Panda Internet Security 2007\PsImSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Panda Software\Panda Internet Security 2007\SRVLOAD.EXE
c:\program files\panda software\panda internet security 2007\WebProxy.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\dumprep.exe
C:\Program Files\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://connect.sap.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: (no name) - {ff9c3309-1b1d-4985-8aae-f5ede72d875c} - C:\WINDOWS\system32\loci32.dll (file missing)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Internet Security 2007\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Internet Security 2007\Inicio.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O16 - DPF: {2A0B9B82-D5C8-4D3D-8338-AD55B23662B1} (F5 Networks CacheCleaner) - https://connectphl03.sap.com/vdesk/cachecle...00,0,61026,1952
O16 - DPF: {45B69029-F3AB-4204-92DE-D5140C3E8E74} (F5 Networks Auto Update) - C:\DOCUME~1\LMARCE~1\LOCALS~1\Temp\IXP000.TMP\InstallerControl.cab
O16 - DPF: {57C76689-F052-487B-A19F-855AFDDF28EE} (F5 Networks Policy Agent Host Class) - https://connectphl03.sap.com/vdesk/terminal...00,0,61017,0700
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase8300.cab
O16 - DPF: {D84C4D49-A63A-4432-B319-718ECA705773} - https://connectpal.sap.com/policy/download_...=5500,0,50830,1
O16 - DPF: {E615C9EA-AD69-4AE9-83C9-9D906A0ACA6D} (F5 Networks OS Policy Agent) - https://connectphl03.sap.com/policy/downloa...00,0,61017,0706
O20 - AppInit_DLLs:
O20 - Winlogon Notify: avldr - C:\WINDOWS\SYSTEM32\avldr.dll
O20 - Winlogon Notify: loci32 - loci32.dll (file missing)
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Unknown owner - C:\WINDOWS\system32\drivers\KodakCCS.exe (file missing)
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software International - C:\Program Files\Panda Software\Panda Internet Security 2007\PavFnSvr.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Panda Software\Panda Internet Security 2007\pavsrv51.exe
O23 - Service: Panda Antispam Engine (pmshellsrv) - Panda Software International - C:\Program Files\Panda Software\Panda Internet Security 2007\AntiSpam\pskmssvc.exe
O23 - Service: Panda Network Manager (PNMSRV) - Panda Software International - c:\program files\panda software\panda internet security 2007\firewall\PNMSRV.EXE
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software - C:\Program Files\Panda Software\Panda Internet Security 2007\PsImSvc.exe
O23 - Service: Panda TPSrv (TPSrv) - Panda Software - C:\Program Files\Panda Software\Panda Internet Security 2007\TPSrv.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

#6 SifuMike

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Posted 18 April 2007 - 12:28 AM

Hi marcelle,

Download CCleaner and install it. (default location is best). Do not run it yet!

CCleaner Tutorial


*******************************************

In Normal Mode and select the following with HijackThis.
With all windows (including this one!) closed (close browser/explorer windows), please select "fix.”

O2 - BHO: (no name) - {ff9c3309-1b1d-4985-8aae-f5ede72d875c} - C:\WINDOWS\system32\loci32.dll (file missing)
O20 - AppInit_DLLs:
O20 - Winlogon Notify: loci32 - loci32.dll (file missing)


The following are not necessarily spyware/malware, but I suggest you place a check mark next to the following entries, as these programs may be taking up system resources.

O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
(Description: Adjusts monitor colours across all programs, including Photoshop. It is needed by some graphics professionals who want their monitor calibrated. Most home users will not need it, and thus should remove this entry. )

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
(Description: Microsoft Office startup assistant. Not necessary. Removing this entry will free up a significant amount of system resources.)



*******************************************

*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders and does not make backups.

Let's empty the temp files:

Run CCleaner.

Do not use the "Issues" block . It's meant for professionals.

1. Starting with v1.27.260, CCleaner installs the Yahoo Toolbar as an option which IS checkmarked by default during the installation.
IF you do NOT want it, REMOVE the checkmark when provided with the option OR download the toolbarfree Basic version instead of the Standard Build.


2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"

3. Then select the items you wish to clean up.

In the Windows Tab:
• Clean all entries in the "Internet Explorer" section except Cookies.
• Clean all the entries in the "Windows Explorer" section.
• Clean all entries in the "System" section.
• Clean all entries in the "Advanced" section.
• Clean any others that you choose.

In the Applications Tab:
• Clean all except cookies in the Firefox/Mozilla section if you use it.
• Clean all in the Opera section if you use it.
• Clean Sun Java in the Internet Section.
• Clean any others that you choose.

4. Click the "Run Cleaner" button.
5. A pop up box will appear advising this process will permanently delete files from your system.
6. Click "OK" and it will scan and clean your system.
7. Click "exit" when done.

If it asks you to reboot at the end, click NO.

CCleaner should be run with the above settings for each User Account!

*******************************************


Finally, reboot to the Normal Mode , post a new Hijackthis log, and tell me how your computer is running.

Edited by SifuMike, 18 April 2007 - 12:31 AM.

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#7 marcelle

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Posted 18 April 2007 - 11:33 AM

I have followed all steps... here is my latest HJT log. My laptop is still a bit slow on startup and also opening some apps. The internet seems to be much speedier though. Any tips on troubleshooting the slowness (or another forum?). Also, what software do you recommend for anti-virus? I installed Panda, but haven't paid for the full version. AVG seems like a good software too, but not for my main virus protection, correct? Please advise as to your personal recommendation to keep my laptop protected. Thanks so much for all of your help!

Logfile of HijackThis v1.99.1
Scan saved at 9:27:45 AM, on 4/18/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Software\Panda Internet Security 2007\pavsrv51.exe
C:\Program Files\Panda Software\Panda Internet Security 2007\AVENGINE.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Software\Panda Internet Security 2007\TPSrv.exe
c:\program files\panda software\panda internet security 2007\firewall\PNMSRV.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Panda Software\Panda Internet Security 2007\APVXDWIN.EXE
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Panda Software\Panda Internet Security 2007\PavFnSvr.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\Program Files\Panda Software\Panda Internet Security 2007\AntiSpam\pskmssvc.exe
C:\Program Files\Panda Software\Panda Internet Security 2007\PsImSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Panda Software\Panda Internet Security 2007\SRVLOAD.EXE
c:\program files\panda software\panda internet security 2007\WebProxy.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://connect.sap.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Internet Security 2007\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Internet Security 2007\Inicio.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O16 - DPF: {2A0B9B82-D5C8-4D3D-8338-AD55B23662B1} (F5 Networks CacheCleaner) - https://connectphl03.sap.com/vdesk/cachecle...00,0,61026,1952
O16 - DPF: {45B69029-F3AB-4204-92DE-D5140C3E8E74} (F5 Networks Auto Update) - C:\DOCUME~1\LMARCE~1\LOCALS~1\Temp\IXP000.TMP\InstallerControl.cab
O16 - DPF: {57C76689-F052-487B-A19F-855AFDDF28EE} (F5 Networks Policy Agent Host Class) - https://connectphl03.sap.com/vdesk/terminal...00,0,61017,0700
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase8300.cab
O16 - DPF: {D84C4D49-A63A-4432-B319-718ECA705773} - https://connectpal.sap.com/policy/download_...=5500,0,50830,1
O16 - DPF: {E615C9EA-AD69-4AE9-83C9-9D906A0ACA6D} (F5 Networks OS Policy Agent) - https://connectphl03.sap.com/policy/downloa...00,0,61017,0706
O20 - Winlogon Notify: avldr - C:\WINDOWS\SYSTEM32\avldr.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Unknown owner - C:\WINDOWS\system32\drivers\KodakCCS.exe (file missing)
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software International - C:\Program Files\Panda Software\Panda Internet Security 2007\PavFnSvr.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Panda Software\Panda Internet Security 2007\pavsrv51.exe
O23 - Service: Panda Antispam Engine (pmshellsrv) - Panda Software International - C:\Program Files\Panda Software\Panda Internet Security 2007\AntiSpam\pskmssvc.exe
O23 - Service: Panda Network Manager (PNMSRV) - Panda Software International - c:\program files\panda software\panda internet security 2007\firewall\PNMSRV.EXE
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software - C:\Program Files\Panda Software\Panda Internet Security 2007\PsImSvc.exe
O23 - Service: Panda TPSrv (TPSrv) - Panda Software - C:\Program Files\Panda Software\Panda Internet Security 2007\TPSrv.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

#8 SifuMike

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Posted 18 April 2007 - 01:41 PM

Hello marcelle,

Your log looks clean! Good job on the cleanup!

Let's clean your System Restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows.
The files in System Restore are protected to prevent any programs from changing those files.
This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)

1. Turn off System Restore.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK

2. Restart your computer.

3. Turn ON System Restore.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
NOTE: only do this ONCE, NOT on a regular basis

System Restore will now be active again.



Please read and follow How did I get infected?, With steps so it does not happen again!


I installed Panda, but haven't paid for the full version. AVG seems like a good software too, but not for my main virus protection, correct? Please advise as to your personal recommendation to keep my laptop protected.






If you want a free antivirus, then I recommend any of these

Avast or
AVG antivirus or
AntiVir
or Active Virus Shield

Setup tutorial for Active Virus Shield

How to Install, Configure, and Use Avast Antivirus

Never install more than one antivirus scanner or firewall on your system! Several together can give you problems and decrease the reliability of it seriously!
Avast Tutorial

If you decide to pay for an antivirus program, here is a malware test report. Note that several free antivirus programs scored very high. :thumbsup:
http://malware-test.com/antivirus.html


Any tips on troubleshooting the slowness (or another forum?).



Yes, as this is a very common computer complaint.
If you want to improve speed/system performance after malware removal, take a look here
and http://www.bleepingcomputer.com/forums/t/87058/slow-computerbrowser-check-here-first;-it-may-not-be-malware/

Edited by SifuMike, 18 April 2007 - 01:42 PM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#9 marcelle

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Posted 18 April 2007 - 02:02 PM

SifuMike,

Great job on your instructions and also thanks the tips in your last post. I plan to follow through with the additional steps. Keep up the good work! :thumbsup:,

--marcelle

#10 SifuMike

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Posted 18 April 2007 - 02:05 PM

Thank you, marcelle. I hope you computer continues to run smoothly for you. :thumbsup:
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



Posted Image

Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#11 SifuMike

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Posted 25 April 2007 - 02:40 PM

Since your problem appears to be resolved, this thread will now be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
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