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Lost Windows File


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#1 orlandob

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Posted 09 April 2007 - 04:49 AM

Hi
(Windows Xp Pro Edition)
I am not a techie, so I may not use the correct terms, so please bear with me, but I found a virus on my laptop and then ran bitedender, which couldn't disinfect so deleted the infection. Now when I log in to windows it says that this file could not be found/run. The file name does not mean anything to me at all. My computer then says my system as experiened a serious error, so presume what I am missing is something vital.

The file name is

C:windows\system32\owbggafrxt\services.exe

so what do I do now? please help, your guiadance will be much appreciated.

Orlandob

Edited by orlandob, 09 April 2007 - 04:51 AM.


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#2 acklan

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Posted 09 April 2007 - 04:55 AM

Go to the Start button the to Run. type in sfc /scannow and press enter. you will need your Windows CD, Recovery CD, or Installation CD depending on what brand computer you need. Just be prepared to insert the CD when prompted.
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#3 orlandob

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Posted 09 April 2007 - 05:04 AM

wow that was quick

Hi, my father gave me this laptop, and windows etc was already installed, so I dont have any windows cd's . I will email him now to see if he has them.
From what you are saying I gather having the cd's is the only way to fix this?

regards
Orlandob

#4 acklan

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Posted 09 April 2007 - 05:08 AM

That is the only way to use sfc.
You could go to System Tools and use the System Restore and briing the computer to a point brfore you ran bitdefender.
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#5 orlandob

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Posted 09 April 2007 - 06:25 AM

Hi

just heard there is a recovery disc, but I wont have it for a few days.

When I get the disc and run as you said in your earlier reply - is there anything esle I should know or do when it is running? will it be straight forward, anything I need to look out for.

Thanks

Orlandob

#6 orlandob

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Posted 09 April 2007 - 06:34 AM

ok , will try to find out if there are any wndows cd's. Tried the system restore, but for an unexplained reason it had switched it self off so have no restore points to go back to.

#7 acklan

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Posted 09 April 2007 - 07:24 AM

Good news about the CDs. It is straight forward.
Turn SR back on. I will monitor this topic for future replies.
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#8 usasma

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Posted 09 April 2007 - 04:46 PM

The C:windows\system32\owbggafrxt\services.exe is likely the remnants of a virus that haven't been completely removed. What the computer is telling you is that it can't find the virus to start running it (that's a good thing). That can be fixed fairly easily - but start with Acklan's recommendations first.
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