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Troj Generic


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#1 hkrinkle

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Posted 08 April 2007 - 09:15 PM

Hello,
Around a half hour ago a trend micro pc cillin internet security popup came up the reads

"Your security software found a virus in one of your files and now needs your help"

"Infected file: XLIBGFL254.DLL
Virus: TROJ Generic
Action taken: Unable to quarantine the file please delete the file if you do not need it> "

I have tried to remove this using

Ad-aware se
earthlink protection control center
trend micro internet security pc cillin

nothing has worked thus far
I also attempted to manually delete the file by searching for it, finding it an pressing delete.
WHen I did this an error came up reading

"cannot delete XLIBGFL254.DLL : access is denied
make sure that your disc is not full or write protected and that the file is not currently in use."

Since this started spyware and viruses have streamed into my computer and have been quarantined by trend micro internet security and deleted by me.

Please help with this problem if you can
Thank You
Henry Krinkle

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#2 hkrinkle

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Posted 08 April 2007 - 09:19 PM

also around every 30 seconds the same pc cillin bubble comes up

#3 fozzie

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Posted 09 April 2007 - 03:37 AM

start with checking for malware causes to your problem.
Install Super Antispyware. Run it in "SAFE MODE". Allow it to quarantine whatever it finds.
http://www.superantispyware.com/]SuperAintiSpyware

Run the online scan for Bit Defender in normal mode. Allow it to quarantine whatever it finds.
http://www.bitdefender.com/scan8/ie.html]Bitdefender

#4 quietman7

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Posted 09 April 2007 - 12:20 PM

Also download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan.
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#5 hkrinkle

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Posted 09 April 2007 - 12:25 PM

thanks guys that stuff took care off it

#6 quietman7

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Posted 09 April 2007 - 12:33 PM

Your welcome. Now Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system if you use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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