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#1 purple frog

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Posted 08 April 2007 - 12:50 AM

hey yall, i am running XP SP2, and i was talking on MSN while doing some work. i had just finished scanning a picture, when the BSoD appeared. a while back yall had me take some steps to create a log if this happened again, how to i access this log and what other info do yall need?

thanks for the help

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#2 Budapest

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Posted 08 April 2007 - 03:25 AM

Check for error messages in the Event Viewer.

How To Use the Event Viewer
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#3 purple frog

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Posted 08 April 2007 - 01:44 PM

ok, the system error that is logged at about the time it happened is as follows:

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 4/8/2007
Time: 12:41:02 AM
User: N/A
Computer: SEAN
Description:
Error code 00000019, parameter1 00000020, parameter2 8495c980, parameter3 8495d290, parameter4 0b224020.

0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 31 0000001
0020: 39 20 20 50 61 72 61 6d 9 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 32 30 2c 20 000020,
0038: 38 34 39 35 63 39 38 30 8495c980
0040: 2c 20 38 34 39 35 64 32 , 8495d2
0048: 39 30 2c 20 30 62 32 32 90, 0b22
0050: 34 30 32 30 4020

I think thats what you were talking about. any clue what this means? :-\

#4 Budapest

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Posted 08 April 2007 - 01:54 PM

It may point to a problem with your RAM. Download and run Memtest86, which will test your RAM for errors.
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#5 usasma

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Posted 08 April 2007 - 04:01 PM

Here's a link to the error message: http://aumha.org/a/stop.php#0x19

If Memtest doesn't find anything, then this is likely to be a driver issue. Have you changed anything on your system recently?
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#6 purple frog

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Posted 09 April 2007 - 01:01 AM

ok, i got the memtest86 iso, burned it to a cdrom using nero and booted with it, but nothing happened... it just held the black screen for a second longer than normal then booted windows as normal. i looked to see if there just was no interface involved, but i couldnt find any log of any kind.

also, i havent changed anything for awhile, back around February, i upgraded to 1gig of ram on my comp. but more recently i had to do a system restore bc somehow my windows copy became unregistered and would not allow me to run the updates. this happened about three weeks ago and other than booting a little slow the first few times after the restore i havent noticed anything different.

#7 Budapest

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Posted 09 April 2007 - 02:12 AM

Is your computer set to boot from a CD? Also (not to be rude), but are you sure you burnt the iso correctly? Can you try the CD in another computer?
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#8 purple frog

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Posted 09 April 2007 - 12:46 PM

im pretty sure i burned it right, i used nero and just dragged the iso from the right screen to the left screen and chose to burn. i am using a dell, so when it is booting up i pushed f12 (the key it tells me to) and choose to boot from the "IDE CDROM Device" then the screen goes black and boots windows like normal. ill try to burn it differently though

#9 Budapest

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Posted 09 April 2007 - 12:52 PM

When you view the CD through Explorer what files can you see on it?
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#10 purple frog

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Posted 09 April 2007 - 04:39 PM

when i first open it on explorer, it shows a folder named BOOT. inside of that it has another .img file and thing labeled boot which shows as a security catalog. im thinking i need to put the two items that are in a folder on to the disc without being in the folder. am i right?

#11 Budapest

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Posted 10 April 2007 - 12:37 AM

I think it's okay as is. I was checking that you didn't just have one .iso file on the CD, which would indicate that it was burnt incorrectly. Did you use a re-writeable disk? I would try burning it again at a slower speed to make sure that the burn wasn't corrupted.

If you can't get it to work try this one instead.

Memory Diagnostic (exe)
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