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Outlook 2003,addinmon.exe won't shut down


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#1 tos226

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Posted 11 January 2005 - 11:07 AM

Recently, two or three times a weird event happened. I tracked it down to this:
Outlook closed, not running. No apps running other than the firewall and whatever runs in the background normally.
I was on a website from which I needed to download a little file.
Next to the download link was a link to the author's mail.I clicked on that by mistake.
Now it all started:
- Outlook 2003 opened the new mail window, which I cancelled (x icon) and continued with the file download, and reading the site.
- Within seconds the computer went nuts.
- Since nothing (not even Outlook) was running, I decided to shut down.
- I couldn't because addinmon.exe could not close. It turns out there were many instances of it.
- Task manager took a long time to come up, utilization was 90-100%.
- In it were pairs of processes - outlook and this addinmon thing one after another.
- I believe they would be adding them ad infinitum had I not finally pulled the plug.
- I can't recall the other cause, but it also had to do with clicking on somebody's name to send mail and bailing out with x.

I never installed addinmon.exe and/or never saw it before.
I found this link on Google
http://www.microeye.com/resources/res_addinmon.asp
which pointed me to 2002 Outlook issues:
http://support.microsoft.com/default.aspx?id=329098
http://support.microsoft.com/default.aspx?id=294867
I don't understand any of it, nor what to do.
That last reference has a 3line VB routine, but I don't see where to put it.

I have XPhome sp 2, Microsoft Office professional 2003, which contains Outlook 2003. Internet Explorer 6xxx I don't recall exact version. All patches up to date.
Please help, what am I to do? :thumbsup:

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#2 tos226

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Posted 11 January 2005 - 01:55 PM

I may have found an answer:
http://research.pestpatrol.com/Analyses/20...2-04_211824.asp
AddinMon.exe is listed as belonging to ZoneLabs.
They recently updated my ZoneAlarm with a mailfronteer - more checks of mail or something. It looks like the burden is on them now. I tried contacting via email and tech support. Didn't get anywhere.

Grinler and others - I/you may delete this post if you wish. Or, better for me, tell me what to do, please. Thank you in advance.

#3 tos226

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Posted 17 January 2005 - 09:22 AM

Further research implicates Outlook 2000+

I contacted Zone Labs support. I sent clear instructions about how to replicate, but so far the answers I get are irrelevant to the issue. Via Google, I looked in the ZL forum and found a thread which indicates that people are having a problem and mine is minor compared to others:
http://forums.zonelabs.com/zonelabs/board/...e.id=3573#M3573

Few reasons and a $0 to $5 (I'm not kidding) workaround is in the middle of two threads, in this gem:
http://forums.zonelabs.com/zonelabs/board/...e.id=3839#M3839

It appears that the problem is in Outlook 2000 and above and not in the ZA Suite 5.5.062.004. It doesn't look like all ZL techs read the ZL forum. Interesting.

#4 SoCal

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Posted 30 January 2005 - 03:23 PM

I have the same problem. I don't have ZA loaded but I do have MailFrontier installed with Outlook 2003 running on XP Home. The problem seems to occur when I click on an email link on a webpage, the link opens Outlook as expected but if I cancel the email without sending it then Outlook 2003 and AddinMon.exe start going crazy by loading over a hundred copies of themselves over and over again and CPU utilization goes to and remains at 100% and the only way to shut down the system is to kill the power to the computer.

I went to microeye site http://www.microeye.com/resources/res_addinmon.asp (not sure how they fit into all this just yet) and downloaded the new AddinMon.exe (1.0.0.2106) dated around Xmas of 04 and replaced it with the existing file (1.0.0.2092) in the MailFrontier folder. Will see if this helps.

After much research I'm sure that this is not a virus or spyware but some type of bug in the AddinMon.exe file that MailFrontier users to filter out junk and spam email. But Microeye clears states on their site that this sw is NOT supported and I can find no info on MailFrontier's site about this issue.

Like I said I will post whether or not the new AddinMon.exe file helped any in my situation. I made the chage about 2 hours ago and it seems to work so far. I went to the following site http://www.popupcop.com/help/support.html and click on the email links and then cancelled them before Outllook sent them and have had no problems so far. But If anyone has any additional info on this bug that would be great. In the mean time I will test some more and report back later.

There is also this link on found on another forum about this issue: http://www.daveswebsite.com.

Background:

Shutdown Addin 1.8 09/24/2004: This addin SAFELY shuts down Microsoft Outlook 2000/XP/2003 when you exit the application rather than remain running in the background eating up precious system resources. This recent update now includes the ability for force Outlook to shutdown via the shutdown progress dialog.
Outlook* is notorious for hanging around in the background when a user exits the application. The cause of this is partly a random behavior of Outlook itself and MOST OFTEN a user installed addin that does not release itself from Outlook correctly. Typically, the solution is to uninstall the offending addin. However, if you really like an addin and can't wait for the developer to fix it or have no addin's installed and Outlook STILL stays running the background then you'll want to check out the Shutdown Addin.



SoCal

Edited by SoCal, 30 January 2005 - 05:07 PM.


#5 tos226

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Posted 30 January 2005 - 10:29 PM

SoCal, I looked at microeye also. I wonder if the addin/outlook problem isn't their creation - pure speculation on my part :bike:

Soon after posting my early research (?) on this I followed up on
http://www.daveswebsite.com
and got his fix. :thumbsup: :woot: :inlove: IT WORKS :spam: :flowers: :trumpet: Then, after testing for 4 days or so I paid $5 - well worth it.

Prior to that, I did more tests. This time mailing files. I would click on any file - word, excel, txt, do SEND TO and cancel. This, after 3-4 such non-sends, would make the computer crazy.

Anyway, no more problems here.
It is definitely an Outlook problem and NOT ZoneAlarm problem.

The ZA forum which directed me to daveswebsite is (copied from my earlier monologue which thankfully you joined):
http://forums.zonelabs.com/zonelabs/board/...e.id=3839#M3839

#6 tos226

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Posted 10 February 2005 - 12:45 PM

I'll just continue my monologue.
First of all the solution from daveswebsite.com continues working. I haven't seen ANY problems since the installation. It's beautiful. :thumbsup:

Secondly, it appears, the problem continues for the users, as is shown in this post which summarizes everything:
http://forum.zonelabs.org/zonelabs/board/m...essage.id=22657

#7 OhioSteve

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Posted 21 March 2005 - 02:43 PM

Hey! We installed Outlook and Fourelle Venturi Client onto a gaggle of laptops. Now Outlook will not close. If the user exits the Outlook interface, Outlook.exe continues to run in the task manager! This causes many problems. If we uninstall Fourelle Venturi Client the problem goes away. Unfortunately, our salesmen need the Client in the field.

Another website recommended the addin on Dave's site. Is it still working for you? I'm a bit worried about downloading an .exe from an unknown source.

#8 tos226

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Posted 15 April 2005 - 11:45 PM

Works like a charm. I haven't had ANY problems since since my last post. Honest.
Everything works. Everytime I close outlook, dave's routine runs (shows a small progress box) and few seconds later outlook is out of the picture.

GREAT LITTLE INEXPENSIVE PRODUCT :thumbsup:

You SHOULD be worried about unknown EXEs. This one is clean. No pests, no viruses, no irritations of any sort.

Edited by tos226, 15 April 2005 - 11:47 PM.





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