Welcome to BC astieber1980
If you have an issue or problem you would like to discuss, please start your own topic
. Doing that will help to avoid the confusion that often occurs when trying to help two or more people in the same thread with different problems. Even if your problem is similar to the original poster's problem, the solution could be different based on the kind of hardware, software, system requirements, etc. you are using and the presence of other malware. Further, posting for assistance in someone else's topic is not considered proper forum etiquette.
Thanks for your cooperation.
Instructions for rebooting in "Safe Mode