Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I'm New Here Need Some Help.


  • Please log in to reply
7 replies to this topic

#1 Grosser

Grosser

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:01:56 AM

Posted 05 April 2007 - 08:44 AM

Hi I have just built a new pc, I have installed and played a new game called Rainbow Six Vegas I played it from start to finish with no issues.
Since then I have installed UBIsofts Ghost Recon Advanced warfighter full retail version and I cannot get the game to load/ to play.

I thought it may be the game so I installed DOOM 3 and the same thing, it installf fine but will not load to play...I have uninstalled my graphics drivers and reinstalled, still nothing here. what gives?

Here is my sys info...
OS: Win XP PRO 2000 SP2
Board: MSI K9A Platinum Crossfire
RAM: 3 GIG Patriot Extreme DDR2
CPU: AMD Athlon 64x2 2.6 GHz
Hard drives: (2) WD Caviar 250 GB
Graphics card: XFX GeForce 7950GT 512Mb DDR# PCI Expressx16
PSU: Antec NeoHE 550watt
Burners: (2) Sony/Nec 7170A

Edited by Grosser, 05 April 2007 - 09:06 AM.


BC AdBot (Login to Remove)

 


#2 Mr Alpha

Mr Alpha

  • Members
  • 1,875 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Finland
  • Local time:08:56 AM

Posted 05 April 2007 - 09:25 AM

What do you mean by "not load to play"? Is any error messages given? Anything in the event viewer about it?
"Anyone who cannot form a community with others, or who does not need to because he is self-sufficient [...] is either a beast or a god." Aristotle
Intel Core 2 Quad | XFX 780i SLI | 8GB Corsair | Gigabyte GeForce 8800GTX | Auzentech X-Fi Prelude| Logitech G15 | Logitech MX Revolution | LG Flatron L2000C | Logitech Z-5500 Digital

#3 Grosser

Grosser
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:01:56 AM

Posted 05 April 2007 - 10:04 AM

I install the game "Ghost Recon" just as I installed Rainbowsix, but after the install is complete/ and I place the DVD version of the game Ghost Recon into my cd/DVD rom and choose to play the game by clicking the desktop icon all that happens is an hour glass appears and then disappears and then nothing else happens, no gameplay, zero happens.

#4 blueandgold04

blueandgold04

  • Members
  • 490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Illinois (the land of strange laws)
  • Local time:11:56 PM

Posted 05 April 2007 - 10:32 AM

Open up your task manager and see if the application is running there. Also, will the disk open if you just put it into the drive? Maybe you can play it from there.

Have you tried unistalling and re-installing the game?

Oh yes, and Welcome to Bleeping Computer! :thumbsup:

Salud,
bg04

Edited by blueandgold04, 05 April 2007 - 10:35 AM.

"Nobody realizes that some people expend tremendous energy merely to be normal." -Albert Camus
"Chance favors the prepared mind." -Louis Pasteur
"If a man does his best, what else is there?" -George S. Patton

#5 Grosser

Grosser
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:01:56 AM

Posted 05 April 2007 - 10:41 AM

Yes the disk will open to the desk top if I put it into the drive, but when i selecy the play option it simply disapears, Im ahead of you on the uninstall and reinstall.. 3x's. I even uninstalled my video drivers and reinstalled them too...I got some advise from UBIsoft, I havent tried it yet cause I just recieved it and I at work, i wlll copy and paste it for all to review.

#6 Grosser

Grosser
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:01:56 AM

Posted 05 April 2007 - 11:01 AM

Here is what I just got from UBIsupport I will let you folks know if any of this advise works....

Discussion Thread
---------------------------------------------------------------
Response (Jason) - 04/05/2007 11:11 AM
Greetings -

The type of problem you are having is usually resolved by updating your
video card driver, and updating your Directx files. I've written
details for doing this below, as well as other ideas to try if updating these
files still doesn't solve your problem.

- Updating your video drivers:

Please visit your sound, video, and 3D card manufacturer's websites for
the most recently available drivers for the components in your system.
Major video chipset manufacturers web sites:

http://www.nvidia.com - GeForce/TNT/Riva/Vanta/Etc models
http://www.ati.com - Radeon/Rage Pro/Rage 128 Pro/Etc models
http://www.3dfx.com - All Voodoo model cards
http://www.s3graphics.com - All Savage model cards
http://www.matrox.com - G200/G400 models

Once you have downloaded and installed these drivers according to the
manufacturer's suggestions then follow the next step.

- Updating your Directx:
Download and install DirectX from http://www.microsoft.com/directx. For
more help with this, please search the Ubi Soft Database for how to
update drivers.

- Please check to see if there is a patch available for your game at
http://support.ubi.com/patches.php

Below I've written some other ideas for you to trouble-shoot and try if
updating the video driver Directx was unsuccessful.

- Is your video card / 3D card supported for the game?
Check the game box to see if your video card meets or exceeds the
minimum video requirements for the game you are playing. Also, check our FAQ
to see if it is listed among the supported video cards for the game you
are playing. If your video card is not on the supported video cards
list, you may have trouble playing the game.

If it is supported -
Get the latest reference driver available from the chipset manufacturer
(ATI Rage Pro/128/2000/Radeon at http://www.ati.com and Riva
128/TNT/TNT2/Geforce model chipsets at http://www.nvidia.com)

If your video card is not a supported one -
You may want to consider upgrading your video card to a more capable
and powerful 3D accelerator.

- Scan your system for viruses
Even if you normally use Norton or McAffee virus scanning software,
visit http://housecall.trendmicro.com/ to get a free online virus scan.

- Try running the game from the executable
Instead of starting the game from the start menu or the Autorun menu,
try running the game from the executable file in the game's installation
directory.

- Close all programs running in the background
To do this in XP:
Go to the Start menu, and choose Run. Delete anything on the Open line
that you'll find there, and type in the work MSCONFIG. Click on OK,
and that will bring up a program called the System Configuration Utility.

Look down the list of startup items (not the tab labeled Startup), and
choose Selective Startup (if it is not already selected). If you don't
see this, make sure you've clicked on General, near the top of the
window. Once you've chosen Selective Startup, uncheck 'Load Startup
Items', and leave 'Process System.INI file' and 'Process Win.INI file'
checked. Once you're done here, click OK, and let it reboot your computer.

Your Windows environment may look different and you may get an error
relating to your sound device not working (ignore this for now). Try
running the game again. If the game loads and seems to be working, the
problem is most likely related to one or more programs you have scheduled
to load with Windows. You can then revert the settings back the way they
were, and in a trial and error fashion, disable some programs using the
startup tab (in the msconfig utility) to try to find the culprit.

- Close all programs running in the background
(Windows 95, 98, ME)
1. Reboot the PC
2. Once you are back to Windows, press ctrl-alt-del.
3. From the "Close Program" window that opens, the only two items that
should appear in this list are Explorer and Systray.
4. To temporarily disable all other programs, highlight the first item
in the list and click end task.
5. Continue this process until you have closed all programs except
Explorer and Systray.
6. Start the game again.

- Run Scandisk
1. Click Start->Programs->Accessories->System Tools
2. Select Scandisk
3. Select your hard drive. If you have more than one, you should scan
each drive individually.
4. Click Standard
5. Check Automatically fix errors.
6. Click Start

- Run Defrag
1. Click Start->Programs->Accessories->System Tools
2. Select Disk Defragmenter
3. Select the hard drive you wish to defrag and click ok.

- Remove files from the temp directory
1. Reboot the PC
2. Once back in Windows, Right-click My Computer
3. Left-click Explore
4. From the right pane of Windows Explorer, double click C:\
5. Double-click the Windows Folder, then find and double click the TEMP
folder.
6. Remove all files from this folder.
7. Restart the Computer
8. Empty the Recycle bin and run the installation again.

- Uninstall and reinstall the game?
1. Uninstall the game by clicking uninstall from the Start menu, the
Autorun menu, or from Windows Add/Remove programs.
2. Explore your hard drive for the game's installation folder
3. Delete this folder, then empty your recycle bin
4. reinstall the game, then add any patches available.

_Please_ go through these suggestions as they very frequently solve
these types of issues. If you continue to have problems, then feel free to
reply and we'll try other ways to fix your problem. Thanks.

Customer (Jason Gross) - 04/04/2007 08:33 PM
I recieved the Full version of the game with my purchase of a Nvidia
7950GT Extreme Graphics card. I Installed the game and it prompted me to
install Ageia PhysX driver ok the Ageia software informed me that I did
not have a certain product of theirs installed. Also when I tried to
play the game it will not even load. this is a newly built pc that is a
gamer and I have Rainbow Six Vegas for my pc and it plays just fine. All
my updates are current for DirectX and I have no other issues with any
other sotware on this pc. what do I have to do to play this game on my
pc?

Auto-Response - 04/04/2007 08:33 PM
Title: GRAW Demo Choppy Performance
Link:
http://ubisoft.custhelp.com/cgi-bin/ubisof...ated=1146259788

Title: InstallShield Error 6001
Link:
http://ubisoft.custhelp.com/cgi-bin/ubisof...ated=1146684372

Title: Error: Failed Setting Up Render Device
Link:
http://ubisoft.custhelp.com/cgi-bin/ubisof...ated=1146599237

Title: Minimum Requirements for Ghost Recon: Advanced Warfighter
Link:
http://ubisoft.custhelp.com/cgi-bin/ubisof...ated=1146147120

Title: What Ports are Required to Play Ghost Recon: Advanced Warfighter
Online?
Link:
http://ubisoft.custhelp.com/cgi-bin/ubisof...ated=1146769655




Question Reference #070405-000049
---------------------------------------------------------------
Product Level 1: PC
Product Level 2: Ghost Recon: Advanced Warfighter
Product Level 3: GRAW Retail version
Category Level 1: Errors / Freezes / Crashes
Date Created: 04/04/2007 08:33 PM
Last Updated: 04/05/2007 11:11 AM
Status: Waiting


[---001:006975:32555---]

Thank you for contacting UBISOFT Technical support.

Jason
UBISOFT Technical Support

#7 Grosser

Grosser
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:01:56 AM

Posted 05 April 2007 - 05:19 PM

:thumbsup: Nope, none of this worked for me, I can play UBIsoft Rainbow Six Vegas, DOOM3, run all my other software but this game ghost recon advanced warfighter willl not load, it will install but not load.
Ive uninstalled the graphics driver, reinstalled, ran virus and malware scans, this pc is 2 weeks new built. everything i have installed works to a "T" but this game...I would love to play it....

OS: Win XP 2000 SP2
Board: MSI K9A Platinum Crossfire
RAM: 3 GIG Patriot Extreme DDR2
CPU: AMD Athlon 64x2 2.6 GHz
Hard drives: (2) WD Caviar 250 GB
Graphics card: XFX GeForce 7950GT 512Mb DDR3 PCI Expressx16
PSU: Antec NeoHE 550watt
Burners: (2) Sony/Nec 7170A

any other Ideas gents?

#8 blueandgold04

blueandgold04

  • Members
  • 490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Illinois (the land of strange laws)
  • Local time:11:56 PM

Posted 09 April 2007 - 12:03 PM

Get your money back. :flowers: Ubisoft has issues with some of its games. I had a problem with a game from them a while back. I could install it fine, then when I tried to run it, it professed a DirectX error. Whatever, I took the game back and got a different one.

I have heard that some games work with Intel and some with AMD. Go figure. :thumbsup:

Regards,
bg04
"Nobody realizes that some people expend tremendous energy merely to be normal." -Albert Camus
"Chance favors the prepared mind." -Louis Pasteur
"If a man does his best, what else is there?" -George S. Patton




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users