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Can't Do Windows Update


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#1 helpless408

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Posted 04 April 2007 - 06:12 AM

[color=#FF0000]
Hello out there..... :flowers:
Am having trouble trying to install Windows updates and windows "defender" updates....I get a message that says: "the website has encountered a problem and can't display the page you are trying to view" The error code is (0x80248009)
I searched the problems list and that code isn't listed there.
Can anyone please help me?
have windows XP home
Thanks
:thumbsup:

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#2 fozzie

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Posted 04 April 2007 - 06:54 AM

Posted Image to BC :thumbsup:

try this

#3 Andrew

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Posted 04 April 2007 - 07:04 AM

Solutions, from least to most drasitc. Try them each in order:

1. Clear out your IE browsing history including cookies and offline pages.

Does it work now? (probably not, so try the more drastic approach...


Rename the datastore folder, here's how:

1. Delete the contents of the DataStore folder
  • Stop the Automatic Updates service
    • Click Start.
    • Choose Run.
    • In the Run box, type services.msc.
    • Click OK.
    • Right-click the Automatic Updates service.
    • Click Stop.
    Stopping the service will take a moment.
  • Rename the DataStore folder
    • Click Start.
    • Choose Run.
    • In the Run box, type %windir%\
    • Click OK.
    • Find the DataStore folder (it should be called SoftwareDistribution).
    • Rename the folder to SoftwareDistribution.old
    • Close the window.
  • Start the Automatic Updates service
    • Click Start.
    • Choose Run.
    • In the Run box, type services.msc.
    • Click OK.
    • Right-click the Automatic Updates service.
    • Click Start.
That should work. If not, then...



Super-ultra-drastic solution (don't worry, it's not harmful)

1. Delete the contents of the DataStore folder
  • Stop the Automatic Updates service
    • Click Start.
    • Choose Run.
    • In the Run box, type services.msc.
    • Click OK.
    • Right-click the Automatic Updates service.
    • Click Stop.
    Stopping the service will take a moment.
  • Delete the contents of the DataStore folder
    • Click Start.
    • Choose Run.
    • In the Run box, type %windir%.
    • Click OK.
    • Find the SoftwareDistribution.old folder. Change it's name back to SoftwareDistribution
    • Open the SoftwareDistribution folder.
    • Delete all contents of the folder.
    • Close the window.
  • Start the Automatic Updates service
    • Click Start.
    • Choose Run.
    • In the Run box, type services.msc.
    • Click OK.
    • Right-click the Automatic Updates service.
    • Click Start.
If that doesn't work, then you have gremlins. Call an exterminator (and don't feed 'em after midnight!)

Edited by Amazing Andrew, 04 April 2007 - 07:05 AM.


#4 helpless408

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Posted 04 April 2007 - 10:32 AM

To Fozzy and Andrew,
Thanks for the quick reply..now you will rally know what a dummy iI am! WHAT IS THE DATESTORE FOLDER? :thumbsup:
I did delete browsing history and cookies, etc....(You both sent the same advice)
Again thanks for your help.........

helpless, helpless, helpless.....................woe is me

#5 usasma

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Posted 04 April 2007 - 10:37 AM

This is the directions for removing the DataStore folder:

1. Delete the contents of the DataStore folder

* Stop the Automatic Updates service
o Click Start.
o Choose Run.
o In the Run box, type services.msc.
o Click OK.
o Right-click the Automatic Updates service.
o Click Stop.
Stopping the service will take a moment.
* Delete the contents of the DataStore folder
o Click Start.
o Choose Run.
o In the Run box, type %windir%.
o Click OK.
o Find the SoftwareDistribution.old folder. Change it's name back to SoftwareDistribution
o Open the SoftwareDistribution folder.
o Delete all contents of the folder.
o Close the window.
* Start the Automatic Updates service
o Click Start.
o Choose Run.
o In the Run box, type services.msc.
o Click OK.
o Right-click the Automatic Updates service.
o Click Start.


The actual DataStore directory is located in the SoftwareDistribution folder.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 helpless408

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Posted 04 April 2007 - 10:51 AM

Jeez, hate to be so ignorant, but I did an entire search and cannot come up with DataStore folder, where do I find that please?????????
Love all ya peeps for trying to help this birdbrain here.................... :thumbsup:

helpless

#7 usasma

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Posted 04 April 2007 - 11:27 AM

You don't need to find it - you need to follow the instructions above.

To shorten it a bit...go to Start...Run and type in "%windir%" (without the quotes) and press Enter.

In the window that opens, scroll down until you find the SoftwareDistribution folder. Double click on it. Select everything and delete it all.

Start over and scroll down to see if there's a SoftwareDistribution.old folder. Right click on it and select "Delete" - then delete it.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 helpless408

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Posted 04 April 2007 - 12:28 PM

To all of your "helpers"....thanks so much for your advice and patience! It seems I was able to fix the problem with yor great help..............
you all are ANGELS to me,
have a wonderful day :thumbsup:

#9 usasma

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Posted 04 April 2007 - 12:31 PM

Glad to hear that it worked for you!
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 Andrew

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Posted 04 April 2007 - 05:23 PM

:thumbsup: Hoorah! Usasma, you seem to be sneaking into all the threads I visited yesterday and explaining things more clearly than I am. Are you trying to make me look bad? :flowers:

#11 helpless408

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Posted 04 April 2007 - 07:29 PM

Dear Amazing Andrew,
you too are an angel, dear! Now I feel like I have friends on BOTH sides of the ocean.....thank you for all your help,
helpless :thumbsup: :flowers:

#12 Andrew

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Posted 04 April 2007 - 11:31 PM

Cheers from the City of Saint Francis, by the western sea!




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