Hello there and welcome to BleepingComputer. My name is Charles and I will be dealing with your log today.
Please print off a copy of these instructions, and also save them to a Notepad file on your desktop, so they are easily accessible.
We are going to boot into Safe Mode later in the fix, and there is no internet access.
Logitech® Desktop Messenger (LDM) is a free service designed to deliver software support, news and information you can use. LDM ensures that you have simple, speedy, and effortless access to product upgrades, technology tips, and technology news and offers that are relevant to you. LDM delivers information right to your desktop, allowing you to take advantage of all of the advanced features of the Logitech products you own, while staying abreast of new computer-related product and service developments (Logitech and otherwise) that are applicable to your life. Once a week, when connected to the internet, Logitech Desktop Messenger will automatically connect with Logitech servers to see if there are any new messages for you. It performs this check during idle time to avoid slowing down other applications that may be accessing the Internet. If there is a message on the server, then Logitech Desktop Messenger will download the message utilizing bandwidth that would otherwise be unused. After the message is downloaded, Logitech Desktop Messenger will wait for one minute of keyboard and mouse inactivity before displaying the message on your screen. I suggest doing all updates yourself and removing this application!
I do not recommend that you have more than one antivirus product installed and running on your computer at a time.
The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other antivirus products to create "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection.
In general terms, the two programs may conflict and cause false alarms - when the antivirus software tells you that your PC has a virus when it actually doesn't. Also it can cause system performance problems; your system may lock up due to both software products attempting to access the same file at the same time.
Therefore please go to Add/Remove in the Control Panel and pcik one out of Symantec
or PC Tools AntiVirus
that you want to keep using. Then uninstall the rest.
Please move HijackThis to a permanent folder. Anywhere is fine, other than your Desktop or a temporary folder. If it is in one of these locations, there is a risk that you may accidentally delete the backups; which may be needed if we fix something we're not meant to.
If you use Windows XP it may be that you just double clicked on the HijackThis.exe file, but this only extracts the file to a temporary folder. If you right click on it and select Extract
, you can choose a folder to place it in.How to make a permanent folder:
Click Start | My Computer | Local Disk (C: ) | Program Files
In the menu bar at the top, go to File | New | Folder
That will create a folder named "New Folder", which you can rename to "HijackThis". You have now created C:\Program Files\HijackThis.
Now get your HijackThis.exe
file and place it in your folder.
Please download SmitfraudFix
Open the file and it will extract the contents (a folder named SmitfraudFix) to your Desktop.
Now, please reboot your computer into Safe Mode
This is done by rebooting Windows and pressing F8
at boot/Windows startup, usually right after the beep.
Then select Safe Mode from the list.
Once in Safe Mode, open the SmitfraudFix
Select option #2 - Clean
by typing 2
and press "Enter
" to delete infected files.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y
and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.
The tool will now check if wininet.dll
is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y
and press "Enter".
The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.
A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.
The report can also be found at the root of the system drive, usually at C:\rapport.txtWarning
: running option #2 on a non infected computer will remove your Desktop background.
Please include rapport.txt
, along with a new HijackThis log
in your next reply. Little note from me: can you not attach the HijackThis log, it makes it a little harder for me to read