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Cannot Access Citibcards.com Url


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15 replies to this topic

#1 izzey22

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Posted 02 April 2007 - 12:26 PM

I am not able to access citicards.com or citibank.com from my pc with IE 6. I have gone through their tech help as well as my ISP, but no help. I have seen online that I am not the first to have this problem, but I can"t find a fix. I can access fine from my laptop and xp, but not my pc. This is a fairly recent problem as I have accessed fine in the past. The closest thing I can find is that there must be an entry in my hosts file, but I can't find my hosts file except for hosts.sam and lmhosts.sam. It is more of an a nuisance than a real problem, but I still would like to fix it if you know what I mean.

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#2 Eyesee

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Posted 02 April 2007 - 12:46 PM

Have you deleted the cookies and temporary Internet files yet?
CCleaner does a great job of that
www.ccleaner.com
Run the cleaner then have it fix all issues as well
See if that helps
In the beginning there was the command line.

#3 izzey22

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Posted 02 April 2007 - 02:41 PM

I installed and ran ccleaner and had if fix issues-mostly missing dll files, but still no help.

#4 Eyesee

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Posted 02 April 2007 - 02:49 PM

Look in Control Panel - Internet Options - both the Security & Privacy tabs. Make sure that everything is set to medium.
Aslo make sure that it is not listed in Restricted Sites
In the beginning there was the command line.

#5 izzey22

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Posted 02 April 2007 - 03:27 PM

Believe me, I have done that literally ten times and have even put it in the always allow site.

#6 acklan

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Posted 02 April 2007 - 03:28 PM

Try clearing your Rcache. Start> Run> cmd> ipconfig /flushDNS
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#7 izzey22

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Posted 02 April 2007 - 03:42 PM

Don't think I got flush to work. I got as far as ipconfig and then it would tell me bad command. What exactly do I type for the dns flush?

#8 acklan

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Posted 02 April 2007 - 07:39 PM

Type the command "ipconfig /flushDNS" and press enter.


http://www.microsoft.com/resources/documen...g.mspx?mfr=true

Edited by acklan, 02 April 2007 - 08:02 PM.

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#9 Eyesee

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Posted 02 April 2007 - 10:39 PM

But Acklan, the poster is running 98 or ME.
Your post does not work with that.
What you posted is XP only.

At this point I woud take a look at the host file.
thats hosts.sam.
Open it in notepad
The only entry that should be there is 127.0.0.1
In the beginning there was the command line.

#10 acklan

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Posted 02 April 2007 - 11:53 PM

My apologies. I made a mistake. He is right the ipconfig /flushDNS command does not apply to 9x\ME
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#11 izzey22

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Posted 03 April 2007 - 07:57 AM

The hosts.sam says it is a sample hosts file. Here is what is in it:
# Copyright © 1998 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP stack for Windows98
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
10.0.0.1 S102309G
127.0.0.1 localhost

I can't find any hosts file that does not have .sam or .bak in it except fro spybot's hosts.sbs

#12 Eyesee

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Posted 03 April 2007 - 08:58 PM

Could a firewall be blocking access?
That is possible.

Try booting Safe Mode with Network Support.
That should allow a basic Internet connection.
See if it works then
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#13 TheTerrorist_75

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Posted 04 April 2007 - 09:33 AM

Try the Opera browser. It runs quite well on my 98SE setup. If you can connect using this then the problem may be with IE.

Edited by TheTerrorist_75, 04 April 2007 - 09:34 AM.

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#14 izzey22

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Posted 05 April 2007 - 10:53 AM

It just keeps getting worse. In safe mode my mouse does not work. I have tried two different ones and they just don't function in safe mode. I did try system restore several more times and all restore points I tried failed. I will try the opera browser if I can ever get it downloaded (very slow and I am using DSL and you would think I am on dial up).

#15 izzey22

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Posted 05 April 2007 - 01:47 PM

I downloaded and installed opera as a backup browser and tried to access citicards.com and it could not get it to come up either.




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