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Help! My Computer Keeps Restarting Randomly


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#1 RachelWiz

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Posted 30 March 2007 - 03:10 PM

When I report the problem to Microsoft, it takes me to the Microsoft website and tells me that I have a device driver that is causing the problem. I tried to take a screen shot of the last one, but when I went to Photoshop to paste it, my computer froze so I don't know what it said exactly. Any help would be appreciated.

ETA: We opened my computer up and found that my video card's fan was not running and is broken. We think that my video card was overheating and freezing which was causing the system to halt. I'm hoping that's the issue. I'm using the CPU's on-board video card right now and hoping to either replace the fan or get a new video card soon.

Edited by RachelWiz, 30 March 2007 - 03:59 PM.


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#2 Andrew

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Posted 30 March 2007 - 06:46 PM

Hi RachelWiz, welcome to Bleeping Computer!

The broken fan may very well be the problem. If not, try to remember what program(s) you had running each time the computer crashed. If there is a particular program that's always there, it may be the program's fault. Same with hardware devices.

In the mean time, go to Control Panel -> System and click on the "Advanced" tab. Click the "Settings" button under "Startup and Recovery" and remove the check mark next to "Automatically Restart". Then click "Ok". THis will prevent your computer from rebooting if it crashes and will instead display a scary looking blue screen wth an error message in white text. Copy that error message down (be sure you get everything) and post it here. We may be able to track down the problem from the message.

Edited by Amazing Andrew, 30 March 2007 - 06:48 PM.





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