I apologize if I'm posting in the wrong area, but I figured this is pretty close.
My computer is in a bad state and I have begun the procedures required before posting a Hackthis log in the forums. My original post is entitled "Windows Firewall/System Restore is Missing". I can't post the link here, because my "paste" option with the keyboard and with right clicking is no longer working at this time.
I only have the option to use Firefox at this time, as my IE 7 is not working at all (it does come up, but only as a quick flash, then it's gone.) According to the Malware starting-out forum, I should use House Call.
I am currently stuck in the House Call procedures; I just keep getting an error about HC not being able to use a kernel, and that I should close the window and browser, delete the HC folder in the C drive and try again. I do not have an option to select which kernel to use. There is a statement on the page that says "You can select the relevant kernel for your system here". However, there is not a link nor a button there to press.
It also says you can go back to the initial screen and click a box that says "I want to select a different kernel." However, this information I haven't found in the pages and troubleshooting pages that I've browsed. It also doesn't specify what the initial screen is. If it's the first screen in the House Call "scan pc" site page, there isn't anything there, nor at the home page of the site. So how do I select a different kernel? Is there a different way to do it? Is the step with House Call really important to the process?
The next step under the House Call step on the bleeping, malware start-page says to scan the system with your own antivirus software. I have avast! Antivirus.
I actually did a scan this morning. There are about 200 .ini and registry files it can't scan because it says it's protected. It also found a "decompression bomb" in one of my files, however, it says it's unable to quarentine or delete it.
Thanks a lot guys! I'm really glad I found this site.