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Can't Send E-mails With Picture Or Video Attachments

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3 replies to this topic

#1 lakey


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Posted 24 March 2007 - 06:00 AM

A few months ago I switched ISP providers. I use to have AOL dial up. I couldn't get high speed because I live in the country. Then a local ISP provider provided higher speed so I got rid of the AOL dial up but kept the AOL sign in name. Don't know and can't remember if this problem started before or after I switched providers, but at any rate here's my problem. I can no longer attach files to my e-mails that contain pictures or videos. I can send e-mails with attachments that contain just text. I can open e-mails that contain attachments with videos or pictures, and I can forward e-mails containg these, but I cannot attach any that contain those. I had a guy come out who teaches computer classes. He ran a speed test on my computer. We are suppose to be getting 256 download speed and 128 upload speed. The test showed we are getting 240-245 download, and only 10-20 upload speed. He thought this could be part of the problem or maybe THE problem. I had the provider come out and they checked all the connections, and they even put all new connections on, but that did't help. They went up on the tv tower to check the receiver signal and it showed an extremely weak signal. When they installed it they said they had a strong signal. When I e-mail someone with an attachment that contains either a video or pictures, the progress bar starts moving very slow and when it gets to maybe 8 or 9% it knocks me off line. Is my low upload speed the real problem or is it something else? Anybody that could help me or give me step by step instuctions would be appreciated. Thanks

Moderator Edit: Moved topic to more appropriate forum. ~ Animal

Edited by Animal, 24 March 2007 - 02:41 PM.

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#2 usasma


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Posted 24 March 2007 - 07:06 AM

This is a rather complicated problem with many possible solutions. I'd first suggest that you iron out the connection problems with the ISP. The weak signal could be the source of all the problems. Have you friend do the speed test again to see if you've got good connectivity - once that's fixed, we can address the email issues by looking at your ISP and at the settings on your system.
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#3 jgweed


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Posted 24 March 2007 - 08:57 AM

Are you attaching these using Web-based E-mail or a client such as Outlook Express? How large are the files that you cannot send? Are you using AOL mail or another?
Whereof one cannot speak, thereof one should be silent.

#4 TMacK


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Posted 24 March 2007 - 10:39 AM

You can do your own speed test using Speakeasy Speedtest.
To take the speed test, choose the server nearest you.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

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