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Add-in Manager In Outlook 2000 Won't Clear

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#1 Leslie138


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Posted 22 March 2007 - 02:30 PM

When I open Outlook 2000 I get this message:
"The add-in "C:\progra~1\Grisoft\AVGfre~1\avgxch32.dll could not be installed or loaded." I went to Tools, Options, Other, Advanced, Add-in Manager, and cleared AVG add-in.

I had uninstalled AVG because I could not download the upgrade onto my new computer. I then installed Kapersky trial version and scanned for viruses. It found and fixed a trojan. I then updated windows, but got a couple of error messages during that process: "runtime error c:\windows\system32\msiexec.ese" but downloaded and installed other updates. That process is not finished. I then ran Spybot and Adaware and tried again to open Outlook 2000 with the same result. Checking the Add-in manager showed that the AVG add-in had not been cleared, even though I had cleared it.

Any suggestions? Thanks.


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#2 fozzie


    aut viam inveniam aut faciam

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Posted 22 March 2007 - 03:32 PM

You had it at some point (assuming it is from AVG antivius) or used file and
settings transfer wizard (or office save my settings wizard) to copy your
profile and it copied too much.

Close outlook, find and delete the extend.dat file and restart outlook. It's
located in C:\Documents and Settings\username\Application
Data\Microsoft\Outlook. You can easily access it by pasting
%USERPROFILE%\Application Data\Microsoft\Outlook in the Address bar of your
browser or Windows Explorer.

Note that by default, Windows hides some of your user profile folders from
you. Change the settings in Windows Explorer's Tools, Folder Options, View
tab to show hidden files and folders and remove the check from hide system

To learn more about the files Outlook uses and where they are stored, visit

#3 Leslie138

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Posted 22 March 2007 - 04:16 PM

Thanks for your reply. I deleted the extend.dat file, but as soon as I opened Outlook, the file reappeared in same location. I tried several times. Each time, the file would be gone (from the file list), then after opening Outlook, it would be reappear. Also, the add-in manager would show the AVG add-in, even after I had unchecked it. Any other suggestions? Thanks - Leslie.

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