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Windows Explorer Always Crashes


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#1 funnytim

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Posted 19 March 2007 - 11:55 PM

hey guys,

i have a problem w/ my computer. recently, explorer.exe always seems to crash unexpectantly. I will either get this error msg:
http://www1.filehost.to/files/2007-03-20_0...4923_error2.jpg

or just no error msg at all, explorer will just exit and restart by itself. (taskbar + icons disappear, comp loads, then comes back)

i've scanned my comp for virus + spyware, but no results.


can anyone help? i'm out of ideas as 2 why this would happen. I check task manager, don't think theres anything running that could conflict.


thxs.

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#2 funnytim

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Posted 20 March 2007 - 12:52 AM

o yea, also, sometimes the comp justs restarts w/ no warning. help appreciated,

#3 DarkLiter

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Posted 20 March 2007 - 01:04 AM

im not 100% sure this will solve your problem, but its worth a try. If Internet Explorer is crashing so much, i'd consider reinstalling the browser. There may be some kind of corrupt file causing all the crashes. Just my guess. Windows Updates has security updates for IE too, those might prevent further issues. Good Luck :thumbsup:


Edit:

Oh yea, i forgot your 2nd issue concerning the random computer restarts. I use to have that problem, do you get a Blue Screen with a long error message with 0x00000 and other numbers/letters like that? My problem there was a graphics card problem. Those error messages will further the help you receive (though i have no idea how to interpret those numbers lol) but yea...good luck

Edited by DarkLiter, 20 March 2007 - 01:07 AM.


#4 fozzie

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Posted 20 March 2007 - 01:12 AM

Hi funnytim Please try the following :

START RUN type eventvwr and post whatever you see marked with red dots and white crosses in here Event viewer tut

Depending on what you see there we take following step.

#5 funnytim

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Posted 20 March 2007 - 01:19 AM

WOW there are A LOT of errors:

http://www3.filehost.to/files/2007-03-20_0...1646_error3.jpg

but it looks like there are all these 2:

The COM+ Event System detected a bad return code during its internal processing. HRESULT was 80040206 from line 421 of d:\nt\com\com1x\src\events\tier2\notify.cpp. Please contact Microsoft Product Support Services to report this error.

The COM+ Event System detected a bad return code during its internal processing. HRESULT was 80029C4A from line 4010 of d:\nt\com\com1x\src\events\tier1\agent.cpp. Please contact Microsoft Product Support Services to report this error.


or:
Faulting application iexplore.exe, version 6.0.2600.0, faulting module ibbho.dll, version 2.0.0.253, fault address 0x000028df.



also, no i don't get any blue screen...the comp just reboots,

thxs.

Edited by funnytim, 20 March 2007 - 01:21 AM.


#6 fozzie

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Posted 20 March 2007 - 01:38 AM

Think you have some foist-or spyware on your system.
start with checking for malware causes to your problem.
Install Super Antispyware. Run it in safe mode. Allow it to quarantine whatever it finds.
http://www.superantispyware.com/]SuperAintiSpyware

Run the online scan for Bit Defender in normal mode. Allow it to quarantine whatever it finds.
http://www.bitdefender.com/scan8/ie.html]Bitdefender

After that please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. About half way down are instructions for downloading HijackThis and creating a log.

When you have done that, post a log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

#7 funnytim

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Posted 21 March 2007 - 12:02 AM

OK, i already scanned my computer, now i'm going 2 post my hijack this log..




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