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I Think My Computer Crashed...


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#1 AgCoach

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Posted 18 March 2007 - 07:20 PM

I had my computer running, but the laptop was closed- so it was hibernating or whatever. When I went to use it again, the Mozilla Firefox wouldnt work. I dont remember the exact error, but something along the lines of "Application Failure". IE did work, but I restarted anyway hoping that would help. When I rebooted my computer, it went to a blue screen with the following message:

STOP: c0000218 {Registry File Failure}
The registry cannot load the hive (file):
\SystemRoot\System32\Config\SOFTWARE
oir its log or alternate.
It is corrupt, absent, or not writable.

Beginning dump of physical memory
Pysical memory dump complete.
Contact your system administrator or technical support group for further assistance.


OOOK, soo I have no idea what to do. It is a Dell Inspiron 9300, and I know I can do the system restore thing or whatever, but that will erase everything I have on my computer...I had to do that once before, but I didnt ask for help first and then somebody said after the fact that there were other things that could possibly be done.

Anyway, if you have any idea what the problem could be or what might help, PLEASE do!! Thanks in advance!

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#2 fozzie

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Posted 19 March 2007 - 03:25 AM

Please run theSystem File Checker. to scan all protected files to verify their versions. If SFC discovers that a critical system file has been damaged, altered or missing, it restores the correct version of the file from the cache folder. You must be logged on as an administrator or as a member of the Administrators group to run sfc and it may ask you to insert your XP Installation CD so have it available.

To use System File Checker:
Go to Start > Run and type: sfc /scannow

Make sure that you include a space between the c and /. This command will initiate the Windows File Protection service to scan all protected files, verify their integrity, and replace any problem files.

When you try to run the System File Checker tool (Sfc.exe) on a Microsoft Windows XP Service Pack 2 (SP2)-based computer, you may be prompted to insert the Windows XP SP2 CD. However, the System File Checker does not accept either the Windows XP SP2 CD or the original Windows XP CD. This problem occurs because the System File Checker must verify the SP2 files against the originally installed files. However, the System File Checker does not recognize the Windows XP SP2 CD or the Windows XP CD.

http://support.microsoft.com/kb/900910


When you use the System File Checker tool (Sfc.exe) on a Microsoft Windows XP Home Edition-based computer, you may be prompted to insert one of the following:
CD 1 from the Microsoft Windows XP Professional CD package
The Windows XP Service Pack 1 CD
The Windows XP Service Pack 2 CD

http://support.microsoft.com/?kbid=897128

Edited by fozzie, 19 March 2007 - 03:49 AM.


#3 AgCoach

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Posted 19 March 2007 - 11:42 AM

Thanks for your help...How do I log onto my computer?? Every time I start it it goes to the blue screen, so I cant ever get to the start menu. Also, I dont have the XP CD because Dell doesnt send them with the laptops. I will call and see if they can send one though.

Thanks again.

#4 quietman7

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Posted 19 March 2007 - 12:09 PM

How to recover from a corrupted registry that prevents Windows XP from starting - Stop: c0000218
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#5 AgCoach

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Posted 19 March 2007 - 12:44 PM

Quietman7, thanks for the link...I found that site last night but didnt know what to do with it. Can I download the Guided Help onto a flash drive to put it onto my laptop? If I can do that, how do I download it onto my laptop if I cant get into Windows?

Sorry if my questions seem simple or dont make sense...Im kinda lost. :thumbsup:

#6 quietman7

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Posted 19 March 2007 - 01:01 PM

Did you try bootining in "SAFE MODE"?

Also see "What to Do When XP or 2000 Won't Boot" and "Guide to Windows XP Recovery Features".
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#7 AgCoach

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Posted 19 March 2007 - 01:11 PM

I have tried to boot in "safe mode" and in "last known good configuration", but the same screen appears for each option.

I guess the next step is to make a floppy disk as described in the "what to do when xp or 2000 wont boot" article...I will try that tonight.

Thanks again

#8 quietman7

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Posted 19 March 2007 - 01:25 PM

Your welcome and good luck.
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#9 AgCoach

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Posted 19 March 2007 - 04:38 PM

Ok, I dont have a floppy on my laptop (duh), so can I just download that Helper Guide onto a CD and run that?

Also, how do I run it if I cant log into Windows?

#10 AgCoach

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Posted 19 March 2007 - 11:00 PM

ook well I was looking through all that info and think I figured out that I should download the Setup Disks for Floppy Boot Install from the Windows website...

First Question- can I put that onto a cd instead of 6 floppy disks (I dont have a floppy drive on my laptop)

2- Assuming I can put it onto a cd, do I just insert the disk and reboot my laptop? Should it immediately run from the cd or do I have to do something to make it work?

Thanks for the help...and sorry for all the trouble!

#11 AgCoach

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Posted 20 March 2007 - 04:06 PM

Ok, I downloaded the "Setup Diskes for Floppy Boot Install" onto my flash drive, but when I connected my flash drive and rebooted my computer nothing happened....

Anybody???

:thumbsup:

#12 AgCoach

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Posted 20 March 2007 - 04:22 PM

CD-RW doesnt work either...very close to giving up. I hate laptops.

#13 quietman7

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Posted 21 March 2007 - 12:19 PM

"How to perform a Repair Install".
"How to perform an in-place upgrade (reinstallation/repair install) of Windows XP" by Microsoft.
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#14 AgCoach

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Posted 21 March 2007 - 12:29 PM

Thank you for your help.

I dont have an XP cd, so I dont think I can do any of that.

I have an external drive- is there any way I can hook it up to my laptop to retrieve some of the files I need before I just start Windows with frist day settings?

#15 quietman7

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Posted 21 March 2007 - 12:46 PM

If it we me, I would get a new hard drive and do a clean install of XP. Then you should be able to "slave" the old hard drive to the new and get access to your data. I'm not a hardware expert so if you need further help with doing something like that, ask in the Hardware forum.
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