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Computer Keeps Freezing


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#1 timduncan

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Posted 18 March 2007 - 07:01 PM

I have a fairly new laptop (WinXP media cener, 2 gb RAM, 1.66 ghz dual core, 160 gb hd) and it freezes a lot. I've done defrags, spyware scans, virus scans, run various utilities including System Mechanic, and nothing seems to change. I don't know if it matters or not, but when it does this, I can still move the mouse, Winamp continues to play, and ctrl+alt+del will sometimes work, but usually it just brings up the task manager and I get the hourglass. I have to say that I do have a lot of processes running and that might be causing something, but I don't know which ones I need and which ones I don't. I can provide a list of them if that would help. I'd appreciate it if anyone can offer any tips that might help. Thanks.

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#2 nigglesnush85

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Posted 18 March 2007 - 07:17 PM

Hello,

If you bring up the task manager, select the processes tab and arrange the list by memory usage, can you post back the ones that are using the most resources.
Regards,

Alan.

#3 timduncan

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Posted 19 March 2007 - 04:50 PM

Posted Image

Will this help?

#4 usasma

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Posted 19 March 2007 - 08:11 PM

Your task manager looks better than mine. And your system specs are better also. 59 processes running isn't all that many.

So, it's not a memory issue. So try checking the number of IO reads by selecting the View menu item, then Select Columns. It'll allow you to view the IO reads and sort the list by them.

Also, check your Event Viewer (Start...Run...type in "eventvwr.msc" (without the quotes) and press Enter) for errors in the different categories in the left hand pane.

You can also check the Performance tab in Task Manager to see if you can identify what's locking up when it occurs.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 timduncan

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Posted 29 April 2007 - 07:35 PM

I don't know what a lot of that stuff means, so could someone tell me how to use those?

#6 usasma

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Posted 29 April 2007 - 08:26 PM

Open Task Manager and click on the Processes tab.
Click on the View menu item
Click on the Select Columns entry
Click on the checkbox for IO Reads
Click OK
View the number of IO Reads for each process. Find the largest one.
What is it? Are the number of IO Reads a whole lot more than the next largest IO Reads?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 timduncan

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Posted 30 April 2007 - 05:29 PM

Here is a picture of that window:
Posted Image

Edited by timduncan, 30 April 2007 - 05:30 PM.


#8 usasma

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Posted 30 April 2007 - 06:50 PM

Your results look normal to me - it's the AVG that's taking up the top 2 spots.

I do notice that you've got a whole bunch of tabs open in FireFox (it takes me about 20 tabs get to that sort of memory usage). If you don't have a whole bunch of tabs open - then you could have a memory "leak" in Firefox. What version are you using?

I'm uneasy with the dllhost.exe process - can you look at it in Process Explorer to see what DLL's it's calling? You can get Process Explorer for free from here: http://www.microsoft.com/technet/sysintern...ssExplorer.mspx

*********************************

To check the Event Viewer go to Start...Run...and type in "eventvwr.msc" (without the quotes) and press Enter.

Click on the word "System" in the left hand pane, then look at the entries in the right hand pane (looking for errors). Do the same thing for "Application" in the left hand pane. Let us know what errors you find.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 timduncan

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Posted 01 May 2007 - 05:45 PM

I'm using Firefox 2.0.0.3

I downloaded Process Explorer. Now how do I see what DLL's it's calling?

Here are some errors I found in the event viewer:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 4/29/2007
Time: 5:35:18 PM
User: N/A
Computer: PC139223223129
Description:
Faulting application svchost.exe, version 5.1.2600.2180, faulting module msi.dll, version 3.1.4000.2435, fault address 0x00012780.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 76 63 ure svc
0018: 68 6f 73 74 2e 65 78 65 host.exe
0020: 20 35 2e 31 2e 32 36 30 5.1.260
0028: 30 2e 32 31 38 30 20 69 0.2180 i
0030: 6e 20 6d 73 69 2e 64 6c n msi.dl
0038: 6c 20 33 2e 31 2e 34 30 l 3.1.40
0040: 30 30 2e 32 34 33 35 20 00.2435
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 30 31 32 37 t 000127
0058: 38 30 80

and

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 4/29/2007
Time: 7:09:39 PM
User: N/A
Computer: PC139223223129
Description:
Faulting application firefox.exe, version 1.8.20070.30919, faulting module firefox.exe, version 1.8.20070.30919, fault address 0x001e81c1.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 66 69 72 ure fir
0018: 65 66 6f 78 2e 65 78 65 efox.exe
0020: 20 31 2e 38 2e 32 30 30 1.8.200
0028: 37 30 2e 33 30 39 31 39 70.30919
0030: 20 69 6e 20 66 69 72 65 in fire
0038: 66 6f 78 2e 65 78 65 20 fox.exe
0040: 31 2e 38 2e 32 30 30 37 1.8.2007
0048: 30 2e 33 30 39 31 39 20 0.30919
0050: 61 74 20 6f 66 66 73 65 at offse
0058: 74 20 30 30 31 65 38 31 t 001e81
0060: 63 31 0d 0a c1..

and

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 4/29/2007
Time: 7:15:23 PM
User: N/A
Computer: PC139223223129
Description:
Faulting application svchost.exe, version 5.1.2600.2180, faulting module msi.dll, version 3.1.4000.2435, fault address 0x00012780.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 76 63 ure svc
0018: 68 6f 73 74 2e 65 78 65 host.exe
0020: 20 35 2e 31 2e 32 36 30 5.1.260
0028: 30 2e 32 31 38 30 20 69 0.2180 i
0030: 6e 20 6d 73 69 2e 64 6c n msi.dl
0038: 6c 20 33 2e 31 2e 34 30 l 3.1.40
0040: 30 30 2e 32 34 33 35 20 00.2435
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 30 31 32 37 t 000127
0058: 38 30 80



#10 usasma

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Posted 01 May 2007 - 07:57 PM

Were you trying to install anything around the time of your first and third error? The error involves a component of the Windows installer.

Also, the second error refers to Firefox - have you done anything new to Firefox recently (BTW - the memory leak thing was fixed back in the v1.5 days or earlier)? Have you experienced any problems with it?

As for Process Explorer - right click on the dllhost.exe process and select Properties. Then click on the Threads tab. Scroll down the list and make a note of any file names that are there and let us know what they are.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 timduncan

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Posted 31 May 2007 - 07:02 PM

Posted Image
Here they are. I know it's been a while.

#12 usasma

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Posted 01 June 2007 - 02:47 PM

dllhost doesn't seem to be calling anything unusual - so that's likely not the problem.

So, now I'm leaning towards msi.dll since it was the faulting module in the svchost.exe crashes. I'd suggest running this free program to re-register the Windows Installer service: http://wiki.djlizard.net/Dial-a-fix#Standard_version

I'd also suggest uninstalling Firefox, backing up your bookmarks, then deleting the Firefox directories in your profile (application data sub-directory I believe) and in the Program Files directory. Finally, download and install a copy of the latest version of Firefox. Then you can import the bookmarks and start over with it.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 timduncan

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Posted 01 June 2007 - 05:16 PM

I guess I should have mentioned this but I went back to IE 7.0 and the same things (freezes) keep happening .




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