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Is It An Infection?


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#1 bill947

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Posted 18 March 2007 - 09:16 AM

Hello,
About a week ago my wife noticed the a significant decrease in speed when making simple changes in her word documents. About the same time Spy Sweeper was giving errors that it couldn't load. Three days ago, the inbox of the email was empty. Today upon startup I received a savedump.exe error, with a failed to start because "dbgeng.dll" was not found. If I click OK, the desk top appears to load but I receive a missing "wrid.dll" and I need to re-install the application. Unfortunately, I cannot re-install anything. If I click on any desktop icon, after many minutes, I get an error which causes a restart and then I am back at the savedump.exe screen. I assume the system is infected but with what? What are my next steps?
Your help is appreciated,
Bill947

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#2 groovicus

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Posted 18 March 2007 - 09:28 AM

Your next steps are to try an antivirus of some sort. There are a few good free ones. I prefer Anti-Vir, but others prefer AVG.

Have you started here?:
http://www.bleepingcomputer.com/forums/t/44694/slow-computer/

#3 buddy215

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Posted 18 March 2007 - 09:42 AM

http://support.microsoft.com/kb/920964
CAUSE
This issue occurs because the Dbgeng.dll file does not load correctly.


RESOLUTION
To resolve this issue, download and install the latest version of the Debug Diagnostics tool. To do this, visit the following Microsoft Web site:
http://www.iis.net/handlers/895/ItemPermaLink.ashx
--------------------------------------------------------------------------------


What is wrid.dll?
wrid.dll has a file size of 167,424 bytes, and is most commonly found under the directory "Spy Sweeper" with a creation date of December 9, 2005. This is not a known spyware, adware, or trojan component.

I would try to uninstall Spysweeper or at least stop it from loading at startup. See if that allows you to run other scans.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#4 groovicus

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Posted 18 March 2007 - 11:14 AM

But before I do that, I would follow the instructions in the link that I gave you so that you can find all potential problems at once instead of screwing around with one at a time.




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