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Help Needed! Plz Urgent


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#1 yankeekid25

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Posted 17 March 2007 - 08:39 PM

Hi everyone,
When I open up my Internet Explorer it instantly freezes. I have to click the task manager to close it. I have scanned my computer with Norton, AdAware, Spy Sweeper and Sophos Anti-Virus. I opened up my msconfig and saw that lsasss is listed there. I unchecked the box, but nothing was fixed. After much research, I think i have the GEEKMY-A trojan aka Backdoor.Win32.Agent.kz. If anyone can help, I would appreciate them forever.

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#2 boopme

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Posted 17 March 2007 - 10:20 PM

Run this scan and let us know if you're still infected
Download,install,update then reboot into safe mode and scan.
Use the Free Home user version
http://www.superantispyware.com/......

How to enter safe mode(XP)
Using the F8 Method

Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.
Do whatever tasks you require and when you are done reboot to boot back into normal mode.

Edited by boopme, 17 March 2007 - 10:21 PM.

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#3 quietman7

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Posted 18 March 2007 - 07:25 AM

When done with the above scan, perform an online scan with: a-squared Web Malware Scanner.
[Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.]
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#4 yankeekid25

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Posted 18 March 2007 - 09:29 AM

When done with the above scan, perform an online scan with: a-squared Web Malware Scanner.
[Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.]


The whole thing is that i am unable to connect to the internet..... so i am not able to do any online scans.

More info about my problem: when i turn on my infected computer, the hard drive sounds like its "crunching something"... hard to explain but thats the best i can say.... plus i cant access anything. when the laptop loads up, it just freezes. im screwed huh?

Edited by yankeekid25, 18 March 2007 - 09:44 AM.


#5 quietman7

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Posted 18 March 2007 - 10:20 AM

Since you cannot use your Internet, you are going to need access to another computer (family member, friend, etc) with an Internet connection.

Please download the following programs and save to a USB stick or CD:
ATF Cleaner
DrWeb-CureIt
AVG Anti-Spyware 7.5.
AVG Anti-Spyware Full database installer (avgas-signatures-full-current.exe) which includes all the current signature files.
Be sure to print out the AVG Anti-Spyware Install-Scan Instructions.
HijackThis 1.99.1. This is a self-extracting version which will automatically install HJT in the proper location if we need to use it. DO NOT fix anything with this tool unless advised. We are downloading this tool in case you need to use it.

Transfer all these programs to the infected computer.

Install AVG Anti-Spyware following the instructions you printed out earlier. After install, make sure you double-click on the avgas-signatures-full-current.exe database installer to update the signature files. Exit when done. Do not perform a scan yet.

Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup [but before the Windows icon appears] press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Scan with AVG Anti-Spyware, following the instructions you printed out for scanning in safe mode.

Scan with DrWeb-CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program. An "Express Scan of your PC" notice will appear.
  • Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
  • Once the short scan has finished, Click Options > Change settings
  • Choose the "Scan tab" and UNcheck "Heuristic analysis"
  • Back at the main window, click "Select drives" (a red dot will show which drives have been chosen)
  • Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
  • When done, a message will be displayed at the bottom advising if any viruses were found.
  • Click "Yes to all" if it asks if you want to cure/move the file.
  • When the scan has finished, look if you can the next icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".
    (This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
  • Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.

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#6 yankeekid25

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Posted 18 March 2007 - 10:23 AM

i talked to the people on dell, and they ran some diagnostics. they concluded my hard drive is fried and has to be replaced. of course with my luck the warranty is up, otherwise it would have been free to replace. how much is it to replace hard drives?




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