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Sluggish Computer


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4 replies to this topic

#1 carver

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Posted 16 March 2007 - 11:09 PM

My computer is running sluggish and has been for a little while now. I think it is getting worse.

I have run hijack this and this is the log it came up with. I was just hopping some one with a little know how can tell me what is up.




Logfile of HijackThis v1.99.1
Scan saved at 11:59:41 PM, on 3/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\mHotkey.exe
C:\WINDOWS\CNYHKey.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\Program Files\Belkin\Cardbus F5D7010\Wireless Utility\Belkinwcui.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Documents and Settings\matt\Desktop\Maintenance\emergancy\HijackThis\HijackThis.exe

O2 - BHO: (no name) - {062492AF-392E-479D-BF52-A7A4BCA00307} - C:\WINDOWS\g90167437.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O4 - HKLM\..\Run: [CHotkey] mHotkey.exe
O4 - HKLM\..\Run: [ledpointer] CNYHKey.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Creative Detector] "C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe" /R
O4 - HKCU\..\Run: [a97672f.exe] C:\Documents and Settings\matt\Local Settings\Application Data\a97672f.exe
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - Startup: V CAST Music Monitor.lnk = C:\Program Files\Verizon Wireless\V CAST Music\V CAST Music Monitor.exe
O4 - Global Startup: Belkin Wireless Utility.lnk = C:\Program Files\Belkin\Cardbus F5D7010\Wireless Utility\Belkinwcui.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O20 - Winlogon Notify: avgwlntf - C:\WINDOWS\SYSTEM32\avgwlntf.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: wintfj32 - C:\WINDOWS\
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: Ares Chatroom server (AresChatServer) - Ares Development Group - C:\Program Files\Ares\chatServer.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe

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#2 RichieUK

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Posted 17 March 2007 - 04:38 AM

Welcome to the BleepingComputer HijackThis forum carver :thumbsup:

Please make sure all hidden files are showing:

* Click 'Start'.
* Open 'My Computer'.
* Select the 'Tools' menu and click 'Folder Options'.
* Select the 'View' tab.
* Under the 'Hidden files and folders' heading select 'Show hidden files and folders'.
* Uncheck the 'Hide file extensions for known types' option.
* Uncheck the 'Hide protected operating system files (recommended)' option.
* Click Yes to confirm.
* Click OK.

*******************************

Download/install AVG Anti-Spyware 7.5.

Please follow these instructions very carefully.

Launch/start up AVG Anti-Spyware.
On the main page click the 'Update' tab,and then 'Start Update'.
Note:
If you have any problems running the update process prior to running the scan,download/install the 'Full Database' from here:
http://download.ewido.net/avgas-signatures-full-current.exe

Once the updates have been installed,do the following:
Select the 'Scanner' icon at the top of the screen, then select the 'Settings' tab.
Once in the 'Settings' screen,under 'How to act?',then under 'Set default action for detected malware to:', click on 'Recommended actions',then click on 'Quarantine'.
Under 'Reports' select 'Automatically generate report after every scan' and unselect 'Only if threats were found'.
Exit AVG Anti-Spyware,don't run the scan just yet.

You might want to print/copy the following as you need to be in Safe Mode from here on.

Reboot your computer into SAFE MODE using the F8 method.
To do this,restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly.
A menu will appear with several options.
Use the arrow keys on your keyboard to navigate and select the option to run Windows in "Safe Mode".

Have Hijack This fix the following [If still present], by placing a check in the appropriate boxes and selecting 'Fix checked'.
Make sure all browser and all Windows Explorer windows are closed before fixing:

O2 - BHO: (no name) - {062492AF-392E-479D-BF52-A7A4BCA00307} - C:\WINDOWS\g90167437.dll (file missing)
O4 - HKCU\..\Run: [a97672f.exe] C:\Documents and Settings\matt\Local Settings\Application Data\a97672f.exe
O20 - Winlogon Notify: wintfj32 - C:\WINDOWS\


Find and delete if present:
C:\Documents and Settings\matt\Local Settings\Application Data\a97672f.exe

Still in Safe Mode launch AVG Anti-Spyware.
Click the 'Scanner' icon at the top.
To start the scan click on 'Complete System Scan'.
Please be patient,it takes a while for the scan to finish.

Once the scan is complete,do the following.
If AVG Anti-Spyware detected any infected objects:,click on 'Apply All Actions'.

Next click on 'Save Report'.
Copy and paste that report into your next reply.
The report can be found under the 'Reports' tab at the top.
Close AVG Anti-Spyware when you've done.
Reboot normally.

*******************************

Run 'BitDefender Online Scanner' using Internet Explorer:
http://www.bitdefender.com/scan8/ie.html
Read the 'END USER SOFTWARE LICENSE AGREEMENT' then click 'I agree'.
You'll be prompted to install the activex control,please do so.
Once installed click the 'Click here to scan' button.
The virus signatures will then load.
Once loaded the scan will start.
The scan will take quite some time so please be patient.
Once the scan has finished select the 'Detected Problems' tab.
Click on 'Click here to export scan'.
Save the file as an HTML file to your desktop.
Then click on the saved file and allow it to open with your browser.
Go to 'Edit'/'Select All' then copy and paste that log into your next reply.

Post the AVG Anti Spyware report,the BitDefender Online Scanner log, and a new Hijackthis log into your next reply.
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#3 carver

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Posted 17 March 2007 - 08:55 PM

I did what you asked but as bitdefender was finishing its two hour +plus scan ie blow up and erred so i do not have that at the moment but am working on doing another scan.

here is the avgspyware results


---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 11:53:25 AM 3/17/2007

+ Scan result:



Nothing found.


::Report end






here is the hijackthis report




Logfile of HijackThis v1.99.1
Scan saved at 9:49:24 PM, on 3/17/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\mHotkey.exe
C:\WINDOWS\CNYHKey.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\Program Files\Belkin\Cardbus F5D7010\Wireless Utility\Belkinwcui.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\matt\Desktop\Maintenance\emergancy\HijackThis\HijackThis.exe

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O4 - HKLM\..\Run: [CHotkey] mHotkey.exe
O4 - HKLM\..\Run: [ledpointer] CNYHKey.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Creative Detector] "C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe" /R
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - Startup: V CAST Music Monitor.lnk = C:\Program Files\Verizon Wireless\V CAST Music\V CAST Music Monitor.exe
O4 - Global Startup: Belkin Wireless Utility.lnk = C:\Program Files\Belkin\Cardbus F5D7010\Wireless Utility\Belkinwcui.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O20 - Winlogon Notify: avgwlntf - C:\WINDOWS\SYSTEM32\avgwlntf.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: Ares Chatroom server (AresChatServer) - Ares Development Group - C:\Program Files\Ares\chatServer.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe






i am trying to do the bitdefender scan again.

#4 carver

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Posted 18 March 2007 - 12:47 AM

I got the bitdefender to finish scanning here is the results.





BitDefender Online Scanner







Scan report generated at: Sun, Mar 18, 2007 - 01:42:31









Scan path: C:\;D:\;















Statistics

Time


03:48:27

Files


386486

Folders


5572

Boot Sectors


3

Archives


2474

Packed Files


34890







Results

Identified Viruses


2

Infected Files


2

Suspect Files


0

Warnings


0

Disinfected


0

Deleted Files


2







Engines Info

Virus Definitions


405650

Engine build


AVCORE v1.0 (build 2397) (i386) (Feb 8 2007 14:24:08)

Scan plugins


14

Archive plugins


38

Unpack plugins


6

E-mail plugins


6

System plugins


1







Scan Settings

First Action


Disinfect

Second Action


Delete

Heuristics


Yes

Enable Warnings


Yes

Scanned Extensions


*;

Exclude Extensions




Scan Emails


Yes

Scan Archives


Yes

Scan Packed


Yes

Scan Files


Yes

Scan Boot


Yes








Scanned File


Status

C:\Documents and Settings\matt\Desktop\aresregular208_installer.exe=>(NSIS o)=>zlib_nsis0045


Infected with: Generic.Malware.SFN!prng.4B1D39E0

C:\Documents and Settings\matt\Desktop\aresregular208_installer.exe=>(NSIS o)=>zlib_nsis0045


Disinfection failed

C:\Documents and Settings\matt\Desktop\aresregular208_installer.exe=>(NSIS o)=>zlib_nsis0045


Deleted

C:\Documents and Settings\matt\Desktop\aresregular208_installer.exe=>(NSIS o)


Update failed

C:\System Volume Information\_restore{5916C624-EEC3-4AAC-B5E0-439A8D43FC80}\RP358\A0082094.exe


Infected with: Trojan.Downloader.VB.TW

C:\System Volume Information\_restore{5916C624-EEC3-4AAC-B5E0-439A8D43FC80}\RP358\A0082094.exe


Disinfection failed

C:\System Volume Information\_restore{5916C624-EEC3-4AAC-B5E0-439A8D43FC80}\RP358\A0082094.exe


Deleted

#5 RichieUK

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Posted 18 March 2007 - 05:35 AM

Have Hijack This fix the following by placing a check in the appropriate boxes and selecting 'Fix checked'.
Make sure all browser and all Windows Explorer windows are closed before fixing:
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)

Exit Hijackthis.

************************************

Your log is clean :thumbsup:
If all's ok,please do the following:

* Click 'Start'.
* Open 'My Computer'.
* Select the 'Tools' menu and click 'Folder Options'.
* Select the 'View' tab.
* Under the 'Hidden files and folders' heading unselect 'Show hidden files and folders'.
* Re-check the 'Hide file extensions for known types' option.
* Re-check the 'Hide protected operating system files (recommended)' option.
* Click Yes to confirm.
* Click OK.

Clear your 'System Restore' points by doing the following:
Right-click on 'My Computer' and select 'Properties'.
Select 'System Restore'.
Select 'Turn Off System Restore On All Drives'.
Select 'Apply'.
You will then get the following warning:
"You have chosen to turn off System Restore.
If you continue,all existing restore points will be deleted,and you will not be able to track or undo changes to your computer.
Do you want to turn off System Restore?".
Then select 'Yes',your 'System Restore' directories will be purged.

Turn 'System Restore' back on:
Right click on 'My Computer' and select 'Properties'.
Select 'System Restore'.
Unselect 'Turn Off System Restore On All Drives'.
Select 'Apply',then click 'Ok'.

Create a new 'System Restore' point:
Click on Start/All Programs/Accessories/System Tools/System Restore.
In the 'System Restore' window,click 'Create a Restore Point' button,then click 'Next'.
In the window that appears,enter a description,then click on 'Create',then click 'Close'.
The date and time is created automatically.

Read through the information found here,to help you prevent any possible future infections.
Simple and easy ways to keep your computer safe and secure on the Internet:
http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

Please Note:
Your version of Sun Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older versions of Sun Java,and then update.
1. Download the latest version of Java Runtime Environment (JRE)
2. Scroll down to where it says 'Java Runtime Environment (JRE) 6.0'.
3. Click the "Download" button to the right.
4. Check the box that says: "Accept License Agreement".
5. The page will refresh.
6. Click on the link to download 'Windows Offline Installation, Multi-language' and save to your desktop.
7. Close any programs you may have running - especially your web browser.
8. Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
9. Check any item with Java Runtime Environment (JRE or J2SE) in the name.
10. Click the Change/Remove button.
11. Repeat as many times as necessary to remove each Java versions.
12. Reboot your computer once all Java components are removed.
13. Then from your desktop double-click on jre-6-windows-i586.exe to install the newest version.
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