The lady updated Mcaffe, and i guess ie 7.. she cannot surf the net... her browser window doesnt even show page cannot be verified. or the progress bar.. it is simply a open blank window.. it is not set to open blank page or work offline..
When i ran her anti-virus software.. it showed two infected files.. Both infected by the Exploit ByteVerify trojan virus.. It apparently hijacks the start page. The Mcaffee ( UGHGH) refered me to MS03-011
No instructions on how to manually remove or anything.. it said update dat files.. install path.. thats it.. the browser still is not functional.. we tried dell support they used remote support and basically emptied the temp folder and deleted the temp internet files and deleted the system restore.. and refered her to paid for tech support to remove thevirus.. i did quarantine the files but dell recommended to restore them..Can anyone here help?I would like to be able to fix this properly without having to pay Dell.. I can give more info about system.. but.. Thank you all. (K
Edited by Special_k, 16 March 2007 - 01:13 AM.