A customer of mine recently noticed that his installation of MS Word 2003 Professional (Windows XP, SP2) would not display any results for his thesaurus. Until recently, he had not tried to use the Thesaurus, so it is not known if it worked before. Upon further inspection, I found that the context menu (right-click menu) would display the first layer of thesaurus results for a selected word, however clicking on the "Thesaurus" option in the context menu (which brings up the research task pane) would prompt Word to install an additional component. The installation box would come up for a moment, a progress bar would indicate that it was installing, and then would finish and dissapear. The research pane, however, would not display any results, no matter what word was used. Any of the other research options selected (by using the drop down on the research pane, underneath the word being searched) would result in the same process, along with the same failure. I have included three screenshots appended to one another in the following link. Another computer using the same version of Office 2003 professional (installed in the same exact manner, also Win XP SP2) on the customer's home network works just fine. Multiple reinstallations, and deletion of files (namely, %system root%\docume~1\%current user%\Local Settings\Application Data\Microsoft\%various folders and subfolders associated with office%) have proven unsuccessful, and fruitless at best. Additionally, the Office 2003 Professional has also been fully updated.
Here's the link to the screenshots: http://www.robshelpdesk.info/helpdesk/MSWo...urusProblem.bmp
Any help in this matter would truly be appreciated.
Thanks in advance,
Owner - Rob's Help Desk
Edited by fezzikjr, 15 March 2007 - 01:30 AM.