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Notebook D.o.a.


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#1 eallanboggs

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Posted 15 March 2007 - 01:21 AM

My Compaq Presario notebook died again. When I press the Power ON/OFF button nothing happens. No LEDs, no sound from the HDD spinning up. I have sent is back in to HP for this same problem 5 times now today being the latest. They have already replaced the motherboard(systemboard in notebook speak) twice. The HHD was also replaced and re-imaged. When I get it back from HP it works for a few days and then dies again. Anyone have any ides? When you replace the systemboard in a notebook you've changed out a lot of the components that would be separate items in a PC so by replacing the systemboard you've eliminated a lot of the things that could cause this problem. That's why it's surprising that it still doesn't work even after the systemboard was changed twice and the HDD once. Besides the systemboard and HDD there isn't much else to a notebook. What else could cause me to have this problem over and over again.

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#2 stevealmighty

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Posted 15 March 2007 - 12:35 PM

The actual power switch itself could be faulty....that's where I'd put my money. I'm no pro when it comes to lap tops, but if you keep pressing the button and nothing happens power wise, I'd say it's either a short/issue with the switch itself or something with the power supply, which you didn't mention as being replaced yet either :thumbsup:

Hope this helps a bit! :flowers:
War produces veterans, wounded both physically and mentally. They have sacrificed for us.....and it is now our job to help these veterans, as they have already helped us in ways we will never know, in ways that we cannot fathom, and in ways that we take granted every day.
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#3 eallanboggs

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Posted 17 March 2007 - 10:39 PM

I don't know the design of the system board so I can't say if the power supply or the Power ON/OFF switch are on board parts of the system board itself or not. If they are seperate components then they could cause this problem, but this is a hard fault. That means it doesn't make sense that repacing the HDD would fix the problem which is what HP did the last time. If the power supply and ON/OFF switch are part of the system board they have now been changed twice and the problem still exists.

#4 stevealmighty

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Posted 18 March 2007 - 10:11 AM

I'm guessing that the lap top is still under warranty? What are the chances of you raising such a stink that they send you a new one, or the next model up? I mean, if it's been "repaired" 5 times, and it's still not working right, then I'd say that you got a lemon, and that HP needs to correct the situation.
War produces veterans, wounded both physically and mentally. They have sacrificed for us.....and it is now our job to help these veterans, as they have already helped us in ways we will never know, in ways that we cannot fathom, and in ways that we take granted every day.
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