I'm trying to help my uncle resolve his problems with his Desktop. He has an HP Desktop Pavilion M400Y
with Windows XP Media
Pentium ® 4 CPU 3.2 GHZ
512 MB RAM
Windows Firewall enabled
AVG Free Anti Virus
He uses AOL dial up as his Internet and uses it primarily for email, web surfing, and keeping pictures
After using his computer for an hour or so (which is more random than at regular times), he encounters a clicking noise from inside his computer. This clicking noise is usually but not always followed by the Blue Screen of Death. Then he usually has to reboot and the problem goes away for a little while before it returns. Here is the BSOD message.
"A problem has been detected and windows has been shut down to prevent damage to your comoputer.
A process or thread crucial to system operation has unexpectedly exited or been terminated.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this isa new installation, ask your hardware or software manufacturer for any windows updates you might need.
If the problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as chaching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe Mode.
***STOP: 0x000000F4 (0x00000003, 0x82C48798, 0x82C4890C, 0x80604450)
Beginning dump of Physical Memory
What we did: We opened the case and tried to find out where the clicking noises came from. They did not come from the fans since we saw them both operating normally. They seemed to be coming from the front of the computer where the disk reader and the CD Rom drive was, but we weren't sure. The clicking noise was usually followed by the screen freezing up, and then the BSOD. The BSOD message each time may have been different, but I'm not positive. We attempted to update his Windows and were at 24%, but the BSOD interrupted the update process (remember he has dialup so it was pretty slow)
I installed Adaware while we were waiting for the clicking noise, and while it was scanning, it had found 187 critical objects, not that this has anything to do with the noise, but I just thought it was interesting. Once he gets this problem resolved, I'll install all the necessary software to prevent adware and spyware from infecting his computer, but for now I just want to get this BSOD problem resolved.
What I'll continue to do: Surf the internet for similar windows crashes and BSOD messages. I might visit his computer again after I've gained more knowledge of BSOD messages and possible resolutions.
If anyone could help diagnose what it could be or recommend some actions or a website, it would be greatly appreciated. I don't want him to spend anymore money than he already has.
Thanks so much.
Edited by Bernie70, 14 March 2007 - 08:33 PM.