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Clicking Or Knocking Noise Followed By Bsod


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#1 Bernie70

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Posted 14 March 2007 - 07:53 PM

Hello....

I'm trying to help my uncle resolve his problems with his Desktop. He has an HP Desktop Pavilion M400Y
with Windows XP Media
Pentium 4 CPU 3.2 GHZ
512 MB RAM
Windows Firewall enabled
AVG Free Anti Virus

He uses AOL dial up as his Internet and uses it primarily for email, web surfing, and keeping pictures

Problem:
After using his computer for an hour or so (which is more random than at regular times), he encounters a clicking noise from inside his computer. This clicking noise is usually but not always followed by the Blue Screen of Death. Then he usually has to reboot and the problem goes away for a little while before it returns. Here is the BSOD message.

"A problem has been detected and windows has been shut down to prevent damage to your comoputer.

A process or thread crucial to system operation has unexpectedly exited or been terminated.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this isa new installation, ask your hardware or software manufacturer for any windows updates you might need.

If the problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as chaching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe Mode.

Technical Information:

***STOP: 0x000000F4 (0x00000003, 0x82C48798, 0x82C4890C, 0x80604450)

Beginning dump of Physical Memory



What we did: We opened the case and tried to find out where the clicking noises came from. They did not come from the fans since we saw them both operating normally. They seemed to be coming from the front of the computer where the disk reader and the CD Rom drive was, but we weren't sure. The clicking noise was usually followed by the screen freezing up, and then the BSOD. The BSOD message each time may have been different, but I'm not positive. We attempted to update his Windows and were at 24%, but the BSOD interrupted the update process (remember he has dialup so it was pretty slow)

I installed Adaware while we were waiting for the clicking noise, and while it was scanning, it had found 187 critical objects, not that this has anything to do with the noise, but I just thought it was interesting. Once he gets this problem resolved, I'll install all the necessary software to prevent adware and spyware from infecting his computer, but for now I just want to get this BSOD problem resolved.

What I'll continue to do: Surf the internet for similar windows crashes and BSOD messages. I might visit his computer again after I've gained more knowledge of BSOD messages and possible resolutions.

If anyone could help diagnose what it could be or recommend some actions or a website, it would be greatly appreciated. I don't want him to spend anymore money than he already has.

Thanks so much.

Edited by Bernie70, 14 March 2007 - 08:33 PM.


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#2 dc3

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Posted 14 March 2007 - 08:49 PM

That sounds like the hard drive. Is the SMART enabled in the BIOS? If not I would enable it. I would also start backing up all of the information that he wants to save as the hdd may not have long.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Bernie70

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Posted 14 March 2007 - 09:08 PM

I don't know if the SMART is enabled on the BIOS. How do I enable it? Thanks for your response.

#4 dc3

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Posted 14 March 2007 - 10:11 PM

I don't know which BIOS you have, so let's try this a different way. Download Everest, click on computer, click on summary and go down the list in the right side till you come to storage and the SMART status should be there.

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#5 Bernie70

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Posted 15 March 2007 - 06:27 AM

This is what Everest found...I assume it's enabled. But I'm not sure. well nevermind, this is for my computer..I'll have to do it on my uncles...

[ FUJITSU MHV2100AH (NT23T5726NMP) ]

01 Raw Read Error Rate 46 100 100 234436 OK: Value is normal
02 Throughput Performance 0 100 100 27328512 OK: Always passing
03 Spin Up Time 25 100 100 1 OK: Value is normal
04 Start/Stop Count 0 98 98 8669 OK: Always passing
05 Reallocated Sector Count 24 100 100 0 OK: Value is normal
07 Seek Error Rate 0 100 100 4015 OK: Always passing
08 Seek Time Performance 0 100 100 0 OK: Always passing
09 Power-On Time Count 0 86 86 26767897 OK: Always passing
0A Spin Retry Count 0 100 100 0 OK: Always passing
0C Power Cycle Count 0 99 99 8649 OK: Always passing
C0 Power-Off Retract Count 0 100 100 2 OK: Always passing
C1 Load/Unload Cycle Count 0 95 95 110882 OK: Always passing
C2 Temperature 0 100 100 17, 40 OK: Always passing
C3 Hardware ECC Recovered 0 100 100 6201 OK: Always passing
C4 Reallocation Event Count 0 100 100 459800576 OK: Always passing
C5 Current Pending Sector Count 0 100 100 0 OK: Always passing
C6 Off-Line Uncorrectable Sector Count 0 100 100 0 OK: Always passing
C7 Ultra ATA CRC Error Rate 0 200 200 0 OK: Always passing
C8 Write Error Rate 0 100 100 26821 OK: Always passing
CB <vendor-specific> 0 100 100 4284351314 OK: Always passing

Edited by Bernie70, 15 March 2007 - 06:30 AM.


#6 HitSquad

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Posted 15 March 2007 - 10:12 AM

dc3 is correct. It's most definetly the HD on it's way out.
By default, smart is not normally enabled in the bios as it's a huge slowdown on the system.
To make matters worse, it's only accurate 20%-30% of the time anyways.
Tell your uncle to get whatever he needs off the drive now

BTW: I realize the above report is not from the problem system. :thumbsup:

#7 dc3

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Posted 15 March 2007 - 10:30 AM

dc3 is correct. It's most definetly the HD on it's way out.
By default, smart is not normally enabled in the bios as it's a huge slowdown on the system.
To make matters worse, it's only accurate 20%-30% of the time anyways.
Tell your uncle to get whatever he needs off the drive now

BTW: I realize the above report is not from the problem system. :thumbsup:


Hi Hitsquad, I had pretty well figured that it was either the hdd or they installed a washing machine in there as well. I would like to know where you came up with the 20%-30% figure. The reason that I was asking about the SMART feature is because I'm looking for failing hdd threads and looking to see how many of them have the SMART feature read as bad. Just for the record, the SMART feature was enabled in my last rig and it did indicate that the SMART was bad, this left me with a very short window of opportunity to back up last minute files. What is weird is that the Phoenix BIOS in my new build doesn't list the SMART feature but Everest show the status to be good.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 HitSquad

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Posted 15 March 2007 - 11:06 AM

Hi Hitsquad, I had pretty well figured that it was either the hdd or they installed a washing machine in there as well.

:thumbsup:

S.M.A.R.T. monitors in realtime, which is the reason for the big slowdown. It's in the "prediction" businness and will falsly report future failures based on drive compatability inconsistancys, undetectable mechanical issues, as well as not detect problems that may already be there. If the drive outright dies, it's all for not anyways. I'm not saying it's a bad thing, but the costs outweigh the benefits in cases like these. We know the drive is dying. At this point, the less work it has to do, the better. The next "click" could be the last.

#9 Bernie70

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Posted 15 March 2007 - 12:53 PM

Thanks for your replies. It's very much appreciated. If it is indeed the hard drive, would enabling Smart make any difference? or for that matter, running CHKDSK or any anti spyware progs? Or is replacing the entire drive pretty much the only solution? thanks again.

Edited by Bernie70, 15 March 2007 - 12:55 PM.


#10 HitSquad

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Posted 15 March 2007 - 01:17 PM

The clicking noise from the drive is a mechanical failure. The only solution is to replace it. It can't be repaired via software or utilities. As dc3 and I stated earlier, get any important data from it a.s.a.p. When it starts clicking and crashing, it has very little time left.

Edited by HitSquad, 15 March 2007 - 01:21 PM.





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