Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help....infected With Virus...


  • Please log in to reply
2 replies to this topic

#1 soulessone

soulessone

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:08:37 PM

Posted 13 March 2007 - 01:07 PM

Hi all. I need help in removing a virus on my laptop.

I have Norton Antivirus and it keeps telling me that i am infected with the "infostealer" but Norton could not remove them.

And Avira Antivirus show that my laptop is infected with TR/PSW.QQPass.JH.6. But also could not seems to remove it.


I am really lost and confuse now....






Thank you in advance.

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,141 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:37 AM

Posted 13 March 2007 - 01:16 PM

Welcome to BC soulessone. :thumbsup:

What OS (Win XP/2000, etc) are you using? Have you tried doing your scans in "SAFE MODE"?

You mention both Norton Antivirus and Avira Antivirus. Are you running both of them at the same time? You can have more than one anti-virus program installed on your system as long as only one of them is actively running and providing real time protection. The other should only be used as an on demand scanner. However, even when one of them is not running, problems can still arise when the active anti-virus detects the non-active one's definitions or quarantined files. Further, dual installation is not always possible because some anti-virus programs do not like others and may insist they be removed prior to installation.

The concern with using more than one anti-virus program is due to conflicts that can arise when both are running in real-time mode simultaneously. Anti-virus software components insert themselves into the operating systems core and using more than one can cause instability, crash your computer, slow performance and waste system resources. When actively running in the background while connected to the Internet, they both may try to update their definition databases at the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance or unresponsive behavior.

Each anti-virus will often interpret the activity of the other as a virus and there is a greater chance of them alerting you to "False Positives". If one finds a virus and then the other also finds the same virus, both programs will be competing over exclusive rights on dealing with that virus. Each anti-virus will attempt to remove the offending file and quarantine it. If one finds and quarantines the file before the other one does, then you encounter the problem of both wanting to scan each other's zipped or archived files and each reporting the other's quarantined contents. This can lead to a repetitive cycle of endless alerts that continually warn you that a virus has been found when that is not the case. To avoid these problems, use only one anti-virus solution. Deciding which one to remove is your choice. Be aware that you may lose your subscription to that anti-virus program's virus definitions once you uninstall that software.

Symantec strongly recommends that you run only one antivirus program at a time. See here.

Edited by quietman7, 13 March 2007 - 01:19 PM.

.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,141 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:37 AM

Posted 13 March 2007 - 01:29 PM

Forgot to add that if your running Win XP/2000, download and scan with AVG Anti-Spyware 7.5 in "SAFE MODE".
(This is Ewdio 4.0 renamed. If you already have Ewido installed, please update to this version which has a special "clean driver" for removing persistent malware.) Be sure to print out and follow the AVG Anti-Spyware Install-Scan Instructions.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users