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Product Recomendation


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#1 tacm

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Posted 09 March 2007 - 03:31 PM

I wanted to take a minute and offer a product recommendation. I have an 11 month old HP Pavilion DV8000 notebook. The LCD screen has developed a very small dead spot, or pixel issue. I contacted their customer support and could not have been happier with the treatment I received. HP is going to send a shipping container out so I can send my computer to the service department for a display replacement free of charge. The support team was helpful, knowledgeable, friendly, and quick(I was on the phone for less than 30 minutes). They were even understanding and helpful to fact I am running Linux(the service tech knew how to navigate my operating system for troubleshooting purposes. They were also very understanding that I have no proof of purchase(My finance bought this computer for me shortly before passing away from Leukemia and it was on her credit card). It is so rare to get good customer service these days I thought I would share. I have never cared too much for HP as a whole, but they have made a believer out of me.
The day that Microsoft makes a product that doesn't suck, Is the day they start making vacuum cleaners.

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#2 fozzie

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Posted 21 March 2007 - 07:43 AM

Thanks for sharing this

#3 stevealmighty

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Posted 21 March 2007 - 12:44 PM

Yes, indeed, thanks! :thumbsup: All to often, people in general complain about bad service without hessitation, while they seem to neglect the times that they'e received good/great/outstanding customer service/support.

Your post might help sway some people who were leaning towards HP, but were worried about customer service!

Thanks for taking the time to let us know about your experience! :flowers:
War produces veterans, wounded both physically and mentally. They have sacrificed for us.....and it is now our job to help these veterans, as they have already helped us in ways we will never know, in ways that we cannot fathom, and in ways that we take granted every day.
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