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Something is going on here...


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#1 jmufroggie

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Posted 07 January 2005 - 07:07 PM

Hi all -
My computer constantly warns "virtual memory minimum too low" when no programs running (and it's at it's max!). Any click in windows takes a good 5-10 seconds to get a response (typing this message was also torture!) CPU usage jumps from 2% to 64% w/in seconds etc.
Dell computer, only 3 months old. Pentium 4 w/ 2.8GHz, 256 MB DDR, 40GB hard drive. I use windows and panda firewall, panda antivirus, spybot.
I ran a defrag, antivirus and spybot and cleaned out temp internet folders before I ran my log.
I found wintools last week and got rid of that...can't figure out if a virus or something is hiding, any help is GREATLY appreciated!

Logfile of HijackThis v1.98.2
Scan saved at 7:03:31 PM, on 1/7/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\system32\1054\crfont.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE
C:\WINDOWS\system32\ctfmon.exe
c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\AVENGINE.EXE
C:\Program Files\Panda Software\Panda Antivirus Platinum\pavProxy.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Documents and Settings\Emily Martin\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by Cox High Speed Internet
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_2/home.html"); (C:\Documents and Settings\Emily Martin\Application Data\Mozilla\Profiles\default\b9ip8ig8.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Emily Martin\Application Data\Mozilla\Profiles\default\b9ip8ig8.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {A3FDD654-A057-4971-9844-4ED8E67DBBB8} - (no file)
O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [*crfont] C:\WINDOWS\system32\1054\crfont.exe
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Antivirus Platinum\Inicio.exe"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE" /s
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Open Picture in &Microsoft PhotoDraw - res://C:\PROGRA~1\MICROS~4\Office\1033\phdintl.dll/phdContext.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: SideFind - {10E42047-DEB9-4535-A118-B3F6EC39B807} - (no file)
O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\Downloaded Program Files\SbCIe028.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...nst20040510.cab
O16 - DPF: {C4847596-972C-11D0-9567-00A0C9273C2A} (Crystal Report Viewer Control) - https://webreports.sra.com/viewer/activeXVi...tivexviewer.cab

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#2 daveai

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Posted 08 January 2005 - 04:41 PM

Your logfile is being analyzed now, and a response will be posted shortly.

Thanks
daveai
"Applying computer technology is simply finding the right wrench to pound in the correct screw." Anonymous

#3 daveai

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Posted 08 January 2005 - 05:05 PM

jmufroggie -- Thanks for sending your HijackThis log.


You are running HijackThis from the desktop, which is not the best location.

Please move your "HijackThis.exe" into a newly created folder (such as C:\HJT) to ensure that backup files are reliably saved. We're eventually going to clean out the tempfiles as part of the fix.

It may be easier to simply download the latest version of HijackThis(v1.99) and unzip it into C:\HJT.


Your HJT log shows evidence of a possible 'StopGuard' infection, which may may take several passes to clean out.


Since you will not be able to access this page in safe mode during this fix, please print these instructions now, or save them to your desktop, to help keep track of the steps.


To start, follow this link for instructions to enable 'show all files' for your system.


1 -- After checking yourself against the following instructions, run AdAware and Spybot Search and Destroy:

Please see How to use Ad-Aware to remove Spyware for instructions on how to download, install and then use this software.

Please see How to use Spybot to remove Spyware for instructions on how to download, install and then use this software, which may catch things that Ad-Aware misses.

Please let me know if anything can not be cleaned by these utilities.


2 -- Open the Task manager by using the 'ctrl-alt-dlete' keys, and select the 'Processes' tab. Locate the following process, then highlight it, then press the 'End Process' button

C:\WINDOWS\system32\1054\crfont.exe <--this process


3 -- Run HijackThis, and press Scan, and put a check against the following entries, if they still show up. Make sure all browsers and program windows are closed except for HijackThis.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)

O2 - BHO: (no name) - {A3FDD654-A057-4971-9844-4ED8E67DBBB8} - (no file)

O4 - HKLM\..\Run: [*crfont] C:\WINDOWS\system32\1054\crfont.exe


Once you have selected all the items for HJT to fix, and remember to make sure all browsers and program windows are closed except for HijackThis, then click fix checked.



4 -- Reboot into Safe Mode (How do I boot into "Safe" mode?), then use Windows Explorer to delete the following lists of program files and folders, if they still exist.

C:\WINDOWS\system32\1054\crfont.exe <-- this file

Please let me know about any problems with the file/folder deletes.


5 -- Next, use "Start > Run" and type in "%temp%" (without the quotes). Delete the entire contents of that "temp" folder (use "Edit > Select All", press "Delete", click "Yes").

Then, Empty your Temporary Internet Cache completely. Close all instances of Outlook and and Internet Explorer, then use "Control Panel > Internet Options > General tab" and click the "Delete File" button. When prompted place a check in: "Delete all offline content", then click OK.

Then, use Windows Explorer to clean out ALL the other temp folders on your system (navigate to the folder, use "Edit > Select All", press "Delete", click "Yes"):

* C:\Documents and Settings\<Your Profile>\Local Settings\Temp\
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temporary Internet Files\
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temp\

* Empty your "Recycle Bin".

Double check to see if the folder C:\DOCUMENTSandSETTINGS\YOUR NAME\LOCALSETTINGS\Temp is empty.

Please let me know about any problems with the temp file deletes.

Note: If you cannot delete them all at once because you have too many, then click and hold ctrl and highlight a batch of them at a time. Once highlighted, R-click over the highlight and select delete. Rinse, lather, repeat until folder is empty


6 -- Now, reboot normally and run at least two of these online virus scans (Or more if you wish.), reboot after each scan:

RAV<<<Add a check by 'Autoclean', leave everything else as is.

eTrust<<<'Cure' whatever is found, then delete if unsuccessful

Housecall<<<Put on 'Autoclean' and delete what it can't clean.

Panda ActiveScan<<<Accept default settings


Now, reboot once again, and run HijackThis to create a new logfile. Repost it here, and if you had any problems with the steps outlined above, please let us know what they were. Your response and the new logfile will determine the next steps for this fix.

Thanks
daveai
"Applying computer technology is simply finding the right wrench to pound in the correct screw." Anonymous

#4 jmufroggie

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Posted 11 January 2005 - 07:52 PM

Thanks so much for your help, Daveai!
Here are the responses to your questions:
No probs in steps 1&2.
Step 3 O2 and O4 were not listed.
Step 4, the file was not in folder.
Step 5 only 1 file in the folder.
Step 6, the additional scans did find other things to delete.
So far things have improved a ton. (CPU usage waaaay down and crfont.exe isn't hogging my resources)
Here is my most recent log:

Logfile of HijackThis v1.98.2
Scan saved at 7:44:11 PM, on 1/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE
C:\WINDOWS\system32\ctfmon.exe
c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\AVENGINE.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\HJT\HijackThis.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\pavProxy.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by Cox High Speed Internet
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_2/home.html"); (C:\Documents and Settings\Emily Martin\Application Data\Mozilla\Profiles\default\b9ip8ig8.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Emily Martin\Application Data\Mozilla\Profiles\default\b9ip8ig8.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Antivirus Platinum\Inicio.exe"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE" /s
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Open Picture in &Microsoft PhotoDraw - res://C:\PROGRA~1\MICROS~4\Office\1033\phdintl.dll/phdContext.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\Downloaded Program Files\SbCIe028.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...nst20040510.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {C4847596-972C-11D0-9567-00A0C9273C2A} (Crystal Report Viewer Control) - https://webreports.sra.com/viewer/activeXVi...tivexviewer.cab

Thanks so much for helping me out.

#5 daveai

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Posted 11 January 2005 - 08:34 PM

Thanks for the response. You are very welcome. It is a pleasure to help.

The logfile does not show any malware. Nice Job :flowers:

Given that the on-line virus scans did find some problems, I recommend re-running some of them unitl you get back a 'clean bill of health.' Should they encounter something that cannot be cleaned out, please let me know.


Now, please allow me to suggest some prevention steps to keep your computer clean and secure going forward. You may have already taken a few of the steps, but it never hurts to take a quick look :thumbsup:

1 -- Be sure you update youranti-virus software at least once a week.

2 -- To reduce re-infection potential for malware in the future, I strongly recommend installing three free programs: SpywareBlaster, SpywareGuard, and IE/Spyad.

3 -- Use AdAware SE and Spybot S&D to regularly to scan your system.

4 -- Continue to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.

5 -- I strongly recommend that you consider using a Firewall. Just by using a Firewall in its default configuration can lower your risk greatly. Check out what Lawrence Abrams has to say at Understanding and Using Firewalls

An excellent overview is: So how did I get infected in the first place?. Be sure to visit the browser test link at the end of the article to really see how secure your system is!!

Thanks for visiting Bleeping Computer
daveai
"Applying computer technology is simply finding the right wrench to pound in the correct screw." Anonymous

#6 jmufroggie

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Posted 13 January 2005 - 07:18 PM

Daveai -
Thanks again for all the info., help and advice.
I will follow your advice going forward.
Thanks,
jmufroggie

:thumbsup:

#7 daveai

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Posted 13 January 2005 - 09:15 PM

You are very welcome. It's a pleasure to help.

Thanks for visiting Bleeping Computer
daveai
"Applying computer technology is simply finding the right wrench to pound in the correct screw." Anonymous




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