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Computer Disaster


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#1 Flippah

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Posted 09 March 2007 - 10:45 AM

:flowers: Hello,

I am new to bleeping computer and would appreciate some advice:

Laptop is infected with Malware , it is producing 2 popups saying I have a Trojan virus and Malware. I have installed and ran Zonealarm and AVG and tried to install and run Spybot and Adaware. After scannig and telling me how many parasites I have it says I have to provdie a serial number before I can get rid of them, I cannot access the Internet from laptop at the moment ( I guess part of the malware problem) I a horrible vicious circle coz have to access net at uni to try to investigate.

Any suggestions? Or further info that I need to provide? :thumbsup:

Thanks.

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#2 quietman7

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Posted 09 March 2007 - 11:08 AM

Welcome to BC Flippah.

What OS (Win XP/2000, etc) are you using? Have you tried doing your scans in "SAFE MODE"?

Can you provide more information about the pop ups? Do they say what you are infected with? What is the name of the program asking for a serial number?
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#3 Flippah

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Posted 16 March 2007 - 06:18 AM

Hello

MY os is Win 2000.

I am infected with Networm.i@virus.fp which I have found out about on the forum about that stuff.

I have run AVG in safe mode = nothing.

I am trying to download Smitfraud thing as recommended, but my problem means my laptop will not connect to internet so I can't download onto my machine and I have tried to download at uni to copy to CD and take home, but I download to desktop and try to send it to CD burner and it won't do it becuase it is a zip file, I don't know what to do it is criving me crazy and I don't understand all these logs that people are able to copy and paste.

Any thoughts??

P

#4 quietman7

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Posted 16 March 2007 - 07:33 AM

Please download SmitfraudFix by S!Ri and save to your CD or USB stick. This is an .exe file so you will only have to double-click on it to run. After transfer to the infected computer follow the generic instructions for using SmitfraudFix in BC's self-help tutorial "How to remove the Smitfraud/Generic Zlob". Print out the instructions so you can follow them as you go.

Logs that are being copied and pasted come from various tools and are usually provided to the experts who are helping folks in the Hijackthis forum. If the above fix does not resolve your problem, then post back here and someone will direct you on how to post a hijackthis log.
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#5 Flippah

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Posted 17 March 2007 - 08:32 AM

Hello

That link to download smitfix didn't work I couldn't copy it to CD. So I websearched Smitfraud and got some software to download see here: http://www.smitfraud-removal.com.removal-i...eSmitfraud.html

and have copied and printed your instructions and am off home now to try it! With any luck I'll be emailing you later from my revived laptop!

P

#6 Flippah

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Posted 19 March 2007 - 07:22 AM

Oh God!!

It didn't work it was one of those lame things that you install, run and then when it comes to the "clean" it asks you for a serial number etc. However there are no popup things now, and all seems to be working well apart from I can connect to the internet but cannot access any webpages or Outlook. It seems that my internet setttings have messed up, what can I do??

P

#7 quietman7

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Posted 19 March 2007 - 08:29 AM

The link you tried to use apparently was for SpywareHunter, a program that was previously listed as a rogue on the Rogue/Suspect Anti-Spyware List because of concerns with aggressive, deceptive advertising. It has been been de-listed as a rogue because the vendor has taken some actions to correct these concerns. (scroll down and read the Note on this application). I am still skeptical and would only recommend a progam with a proven track record like one of the other Trustworthy Anti-Spyware Products.

The link I provided for smitfraudfix.exe works fine for me. Alternate download locations are here and here. Have you tried downloading and saving it to a USB stick instead of a CD as the file may not be burning properly? I still recommend that you follow the instructions I previously provided for running this tool.

Most Internet connectivity problems arise out of corrupt Winsock settings due to the installation of a networking software or Malware infestation.

If your using Windows XP SP2, log on as an administrator.
Go to Start > Run and type: cmd
Press OK or Hit ENTER.
A dos Window will appear. Type or copy/paste the following: netsh winsock reset
Hit ENTER.
When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset."
Close the command box and reboot your computer.

If that still does not resolve the problem, then please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install HJT in the proper location.)

When you have done that, post your log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
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#8 Flippah

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Posted 19 March 2007 - 01:13 PM

Thanks for your help, will try this when I get back, tried to d'load Smitfraud from friend's pc and looks more hopeful.

In addition the error I get when trying to access webpages is:

res://c:WINNT\system32\shdoclc.dll/dnserror.htm

Any thoughts?

P

#9 quietman7

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Posted 19 March 2007 - 01:38 PM

See "Description of Hypertext Transport Protocol Error Messages"
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