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Blue Screen Of Death Upon Launching Game


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#1 Murasame

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Posted 09 March 2007 - 01:11 AM

Hi everyone,
I am in need of help in troubleshooting my computer and unable to find a solution to it and need professional help if possible.

Recently, I have tried to play this online game known as 9Dragons but whenever I launch the game client, the blue screen of death will appear.

1) I just changed my graphic card along with the motherboard as the graphic card is attached to the motherboard and I am using a notebook computer.

2) I have searched the internet and most of them states that it could be due to memory problems and reccomend to do memory testing which I have no idea how to perform it.

3)I understand my graphics card might be on the lower-end (GeforceFX go5200 64mb) but my friend having the same model of notebook computer as mine can play the game without any problems.

4) The error code that is displayed in BSOD is 0x0000008E(0xC0000005, 0xF8A7D801, 0xF1813B34, 0x00000000). The 0x0000008E is common while the coding in brackets are subject to changes on every BOSD that shows up.

5) I tried to repair my XP by following instructions from another website by trying to 'upgrade'. However, there is 1 file that it is unable to replace which I forgot to take down.

Lastly, I know this isnt a serious problem with my computer but its still frustrating and it will be good if I can learn more about this. The last thing I would want to do is to reformat my computer as it has applications that I dont want to lose if possible.

Thanks in advance!

Edited by Murasame, 09 March 2007 - 01:12 AM.


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#2 tg1911

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Posted 09 March 2007 - 01:25 AM

See if this helps:
Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

You can run a memory test using Memtest86.
Just click Free Download, to download it.
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#3 Murasame

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Posted 09 March 2007 - 11:47 AM

Thanks for replying!

I visited the site you gave me. However, I really dont know how to use this piece of software. What I did was:

1) I tried to download the ISO file which comes in the form of IMG which I have problems burning into the CD-ROM as a boot cd. I tried renaming the file which will end up being corrupted.

2)I also downloaded the pre-compiled file and the program only prompted me to insert a disk for the software to be written inside. My computer does not have a diskette drive thus I have to use a CD-ROM for a boot disk

In the windows guide website you gave me, there is a portion mentioning about BIOs shadow caching. I'm not really sure how to do it. I will appreciate if you can guide me on how to go about it.

:thumbsup:

#4 usasma

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Posted 10 March 2007 - 07:42 AM

BIOS shadowing/caching isn't real common these days - what make and model is your laptop? With this info we can look up the specs and see what you'll have to look for.

Since this problem happens with a game, I'd suggest first updating your video drivers, then your sound drivers - and since it's an online game, then your NIC drivers.

Download the new drivers, uninstall the old ones, then install the new ones. This'll remove the older settings that may be causing the BSOD's and will also update your drivers to the latest possible version (for compatibility).

FWIW - the BSOD message is normally caused because the hardware that you're using isn't compatible with the computer. In a laptop this isn't usually an issue since the components were designed to go together. Also, make sure you don't have any other devices plugged into the laptop when troubleshooting - it makes it more difficult.

So, the next step is checking the drivers. Since we don't have any specific information on the STOP error (such as a dump file, etc) - it's a crap shoot on which drivers to update. Here's some info about finding more info on the STOP errors:
http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/
http://www.bleepingcomputer.com/forums/top...tml#entry409491
With more info we may be able to specifically identify the cause - or at least form some educated guesses about what to do.

After that comes the BIOS update, but I don't recommend doing this until the very last thing. Also, I don't recommend this unless there is a specific fix listed in the release notes that addresses your specific problem. This is because it's possible to hose your system even worse than it is now just by doing the flash.

I recommend this site for a memory test because it has a ready to download ISO file of the memory tester: http://www.memtest86.com/ Then use any ISO burner to burn it to a CD/DVD

Edited by usasma, 10 March 2007 - 07:43 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#5 Murasame

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Posted 10 March 2007 - 10:33 AM

Here are the specs of my notebook computer:
Toshiba Satellite M30
Microsoft XP professional Version 2002
Service Pack 2

Intel® Pentium M
processor 1600 MHz
1.60GHz, 512 of RAM

Inter® PRO/100 VE Network Connection
I'm using an ethernet connection due to usage of cable router. There is wireless function on the computer as well.

Graphic card (embedded)
NVIDIA GeForce FX Go5200 32M/64M
Sidenote: I believe the manufacturer has not been updating the driver for this VGA since the time the notebook computer is released. Thus I have been using the same driver.

I have also updated the BIOs of this computer from the manufacturer's website because I initially thought it would help my computer run faster. I dont know if it is a mistake or not regarding on your post. @.@

www.memtest86.com: I have visited the website and attempted to burn the ISO into a disc however I cannot convert the file to a ISO file or burn as an IMG file. The softwares I downloaded doesnt seem to recognise IMG file, perhaps you can introduce me a software that can burn IMG files?

Recently when I try to update my ethernet driver, the update is unsuccessful because whenever I try to update it the version remains unchanged. I don't understand why and gave up eventually. I uninstalled the driver and it still wouldnt work. I also have a cooling fan that is not in-built into the computer and not important to the functioning of the computer and can be removed, which uses power from the computer via a usb port. Is it prudent to remove it?

Regarding my first post in pointer (5), $WIN_NT$.~BT this is the name of the folder that the installation is unable to overwrite. The strange part is after I 'repaired' windows by trying to overwrite the files by 'upgrading', this folder appears in my C drive. Hope it provides some clue.

I'll provide more information if requested.

Thanks!!

Edited by Murasame, 10 March 2007 - 10:46 AM.


#6 Murasame

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Posted 10 March 2007 - 11:49 PM

I followed the links you gave me and here is the error report generated (the symbol path might be wrong because I don't know what to use):


Microsoft ® Windows Debugger Version 6.6.0007.5
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini030907-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:/windows/minidump
Executable search path is:
Unable to load image \WINDOWS\system32\ntoskrnl.exe, Win32 error 2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a420
Debug session time: Fri Mar 9 11:12:35.751 2007 (GMT+8)
System Uptime: 0 days 0:15:19.379
Unable to load image \WINDOWS\system32\ntoskrnl.exe, Win32 error 2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
............................................................................................................................................
Loading User Symbols
Loading unloaded module list
..................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, f896d801, f0a40b04, 0}

ANALYSIS: Kernel with unknown size. Will force reload symbols with known size.
ANALYSIS: Force reload command: .reload /f ntoskrnl.exe=FFFFFFFF804D7000,213F80,42250FF9
***** Kernel symbols are WRONG. Please fix symbols to do analysis.

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*** WARNING: Unable to verify timestamp for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** WARNING: Unable to verify timestamp for khips.sys
*** ERROR: Module load completed but symbols could not be loaded for khips.sys
Probably caused by : khips.sys ( khips+1c79 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: f896d801, The address that the exception occurred at
Arg3: f0a40b04, Trap Frame
Arg4: 00000000

Debugging Details:
------------------

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

***** Kernel symbols are WRONG. Please fix symbols to do analysis.


MODULE_NAME: khips

FAULTING_MODULE: 804d7000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 445a395c

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
+fffffffff896d801
f896d801 ?? ???

TRAP_FRAME: f0a40b04 -- (.trap fffffffff0a40b04)
Unable to read trap frame at f0a40b04

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WRONG_SYMBOLS

BUGCHECK_STR: 0x8E

LAST_CONTROL_TRANSFER: from 001e0000 to f896d801

STACK_TEXT:
WARNING: Frame IP not in any known module. Following frames may be wrong.
f0a40b74 001e0000 001e0004 001e0000 001e0000 0xf896d801
f0a40b88 f64a2c79 ffffffff 001e0000 001e0004 0x1e0000
f0a40b8c ffffffff 001e0000 001e0004 00000040 khips+0x1c79
f0a40b90 001e0000 001e0004 00000040 001e0008 0xffffffff
f0a40b94 001e0004 00000040 001e0008 7c809a51 0x1e0000
f0a40b98 00000000 001e0008 7c809a51 f64b2008 0x1e0004


STACK_COMMAND: kb

FOLLOWUP_IP:
khips+1c79
f64a2c79 ?? ???

SYMBOL_STACK_INDEX: 2

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: khips.sys

SYMBOL_NAME: khips+1c79

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner
---------

=====================================================================


Microsoft ® Windows Debugger Version 6.6.0007.5
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini030907-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is:
Unable to load image \WINDOWS\system32\ntoskrnl.exe, Win32 error 2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a420
Debug session time: Fri Mar 9 11:12:35.751 2007 (GMT+8)
System Uptime: 0 days 0:15:19.379
Unable to load image \WINDOWS\system32\ntoskrnl.exe, Win32 error 2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
............................................................................................................................................
Loading User Symbols
Loading unloaded module list
..................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, f896d801, f0a40b04, 0}

ANALYSIS: Kernel with unknown size. Will force reload symbols with known size.
ANALYSIS: Force reload command: .reload /f ntoskrnl.exe=FFFFFFFF804D7000,213F80,42250FF9
***** Kernel symbols are WRONG. Please fix symbols to do analysis.

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*** WARNING: Unable to verify timestamp for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** WARNING: Unable to verify timestamp for khips.sys
*** ERROR: Module load completed but symbols could not be loaded for khips.sys
Probably caused by : khips.sys ( khips+1c79 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: f896d801, The address that the exception occurred at
Arg3: f0a40b04, Trap Frame
Arg4: 00000000

Debugging Details:
------------------

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

***** Kernel symbols are WRONG. Please fix symbols to do analysis.


MODULE_NAME: khips

FAULTING_MODULE: 804d7000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 445a395c

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
+fffffffff896d801
f896d801 ?? ???

TRAP_FRAME: f0a40b04 -- (.trap fffffffff0a40b04)
Unable to read trap frame at f0a40b04

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WRONG_SYMBOLS

BUGCHECK_STR: 0x8E

LAST_CONTROL_TRANSFER: from 001e0000 to f896d801

STACK_TEXT:
WARNING: Frame IP not in any known module. Following frames may be wrong.
f0a40b74 001e0000 001e0004 001e0000 001e0000 0xf896d801
f0a40b88 f64a2c79 ffffffff 001e0000 001e0004 0x1e0000
f0a40b8c ffffffff 001e0000 001e0004 00000040 khips+0x1c79
f0a40b90 001e0000 001e0004 00000040 001e0008 0xffffffff
f0a40b94 001e0004 00000040 001e0008 7c809a51 0x1e0000
f0a40b98 00000000 001e0008 7c809a51 f64b2008 0x1e0004


STACK_COMMAND: kb

FOLLOWUP_IP:
khips+1c79
f64a2c79 ?? ???

SYMBOL_STACK_INDEX: 2

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: khips.sys

SYMBOL_NAME: khips+1c79

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner
---------

I followed the instructions from this website http://forums.majorgeeks.com/showthread.php?t=35246
I'll stop here for now.

Edited by Murasame, 10 March 2007 - 11:52 PM.





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