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Cannot Access Itunes

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3 replies to this topic

#1 okroz


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Posted 07 March 2007 - 09:38 PM

Have a new Dell computer and was able to load Itunes for my wifes Ipod. Used it once to download a CD of ours to the ipod. Now 2 weeks later I can't access Itunes. When I click on the icon it comes back with "Itunes has encountered a problem and has to shut down". Itunes tech support says it can't help me since I am not a paying customer. ????????

Moderator Edit: Moved topic to more appropriate forum. ~ Animal

Edited by Animal, 07 March 2007 - 11:17 PM.

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#2 HitSquad


    You're Bleepin' or you're Weepin'

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Posted 08 March 2007 - 11:01 AM

Hi okroz, welcome to BC. :thumbsup:
Have you installed anything new, particularly a codec pack, since iTunes last functioned correctly?
If you have, that's likely the issue. The k-lite and ace codec packs appear to be causing that problem, though certainly not the only possibilities. You may also want to take a look here for troubleshooting iTunes errors, though I'd skip step 1 myself if your system doesn't have multiple accounts.

#3 TMacK


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Posted 10 March 2007 - 11:06 AM

If that doesn't do the trick, there is another Tutorial from apple that has the 7.0 update and a few other considerations.
You should be running version 7.0.1 or later.

Some links you may need;
-How to update a Windows hardware driver.
-How to Show hidden files in Windows.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#4 lilqueenie


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Posted 19 December 2007 - 11:20 PM

im having a problem with my audio....when i open itunes i get an error iTunes had detected an audio configuration problem...now i have uninstalled quicktime and reinstalled it and still no change...any ideas?

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