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Worm/trojan Problem


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1 reply to this topic

#1 aalberini

aalberini

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Posted 06 March 2007 - 01:46 PM

I had\ve a serious problem, because I can't remove a virus or worm in my computer.

This is my HijackThis Log.

Please help me to solve.

Thanks.

Alejandro



Logfile of HijackThis v1.99.1
Scan saved at 03:36:30 p.m., on 06/03/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HijackThis\HijackThis.exe
C:\WINDOWS\system32\verclsid.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 10.0.0.250:8118
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Archivos de programa\TechSmith\SnagIt 7\SnagItBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Archivos de programa\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Archivos de programa\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Archivos de programa\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\ARCHIV~1\FlashGet\jccatch.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\archivos de programa\google\googletoolbar3.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\ARCHIV~1\FlashGet\fgiebar.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Archivos de programa\TechSmith\SnagIt 7\SnagItIEAddin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\archivos de programa\google\googletoolbar3.dll
O4 - HKLM\..\Run: [neos.exe] "C:\Archivos de programa\neos\neos.exe" --background
O4 - HKLM\..\Run: [FinePrint Dispatcher v5] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fpdisp5a.exe
O4 - HKLM\..\Run: [pdfFactory Pro Dispatcher v2] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis2a.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Archivos de programa\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [mouseElf] C:\ARCHIV~1\SCROLL~1\GNETMOUS.EXE
O4 - HKLM\..\Run: [IntelliType] "C:\Archivos de programa\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [AVG7_CC] "C:\ARCHIV~1\Grisoft\AVGFRE~1\avgcc.exe" /STARTUP
O4 - HKLM\..\Run: [ccApp] "C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\ARCHIV~1\SYMANT~2\VPTray.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Administrador de servicios.lnk = C:\Archivos de programa\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O4 - Global Startup: Inicio rápido de Adobe Reader.lnk = C:\Archivos de programa\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Service Manager.lnk = C:\Archivos de programa\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Consola de Sun Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Subscribe in NewsGator - {82B02F23-47B5-4e6c-8A75-8E0527D73989} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Referencia - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARCHIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\ARCHIV~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\ARCHIV~1\FlashGet\flashget.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'rsvp32_2.dll' missing
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {4A3CBDDD-C4DC-4C38-B44F-704DAEF628AE} (PjAdoInfo3 Class) - http://projectserver/projectserver/objects/pjclient.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1138200317760
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1163597854887
O16 - DPF: {72836043-64CC-4AB5-8C81-DCD010999BED} (JNetStart Control) - http://www.accendia.com:/jnetstart.cab
O16 - DPF: {89B8153D-C170-41D7-BB4B-CD4D63FE900C} (Pj11esnC Class) - http://projectserver/projectserver/objects/3082/pjcintl.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ba.grupobazar.local
O17 - HKLM\Software\..\Telephony: DomainName = ba.grupobazar.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{19B2A852-78A8-4E64-AC17-05BAEEA82299}: Domain = ba.grupobazar.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{19B2A852-78A8-4E64-AC17-05BAEEA82299}: NameServer = 10.0.1.33,10.0.1.34
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ba.grupobazar.local
O17 - HKLM\System\CS1\Services\Tcpip\..\{19B2A852-78A8-4E64-AC17-05BAEEA82299}: Domain = ba.grupobazar.local
O17 - HKLM\System\CS1\Services\Tcpip\..\{19B2A852-78A8-4E64-AC17-05BAEEA82299}: NameServer = 10.0.1.33,10.0.1.34
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = ba.grupobazar.local
O17 - HKLM\System\CS2\Services\Tcpip\..\{19B2A852-78A8-4E64-AC17-05BAEEA82299}: Domain = ba.grupobazar.local
O17 - HKLM\System\CS2\Services\Tcpip\..\{19B2A852-78A8-4E64-AC17-05BAEEA82299}: NameServer = 10.0.1.33,10.0.1.34
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Archivos de programa\Archivos comunes\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: A3dxq - C:\WINDOWS\system32\a3dxq.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O20 - Winlogon Notify: winggc32 - winggc32.dll (file missing)
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Archivos de programa\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\ARCHIV~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\ARCHIV~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Archivos de programa\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Archivos de programa\Symantec AntiVirus\DefWatch.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Archivos de programa\Archivos comunes\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: SQL Server (SQLEXPRESS) (MSSQL$SQLEXPRESS) - Unknown owner - c:\Archivos de programa\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sSQLEXPRESS (file missing)
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Archivos de programa\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Archivos de programa\Symantec AntiVirus\Rtvscan.exe

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#2 sjpritch25

sjpritch25

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  • Location:West Coast of Florida, USA
  • Local time:07:32 AM

Posted 07 March 2007 - 10:05 PM

Welcome to BC :thumbsup:

You have two anti-virus programs running, not a good idea. This can cause system crashes. Please uninstall AVG Anti-Virus. Unless Symantec is expired. Thanks.


Please download ATF Cleaner by Atribune.

This program is for XP and Windows 2000 onlySave it to your desktop

Double-click ATF-Cleaner.exe to run the program.

Under Main choose: Select All

Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All

Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All

Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

For Technical Support, double-click the e-mail address located at the bottom of each menu.


================================

Download OTMoveIt by OldTimer and save to your Desktop.
  • Double-click on OTMoveIt.exe to launch the program.
  • Please copy the file(s)/folder(s) paths listed below - highlight everything in red and press CTRL+C or right-click and choose Copy.

    C:\Windows\system32\a3dxq.dll

  • Then in OTMoveIt, right-click in the open text box labeled "Paste List of Files/Folders to be Moved" and choose Paste.
  • Click the red MoveIt! button.
  • The list will be processed and the results for each line will be displayed in the right-hand pane.
  • Highlight everything in the Results window, press CTRL+C or right-click, choose Copy, right-click again and Paste it in your next reply.
  • Close the program when done.
  • Important! If a file or folder cannot be moved immediately you may be asked to reboot your computer in order to finish the move process. If asked to reboot, choose Yes.
================================

Run HijackThis, and press "Do a System Scan Only".
1. When the scan is complete place a check mark next to the following entries:

O20 - Winlogon Notify: A3dxq - C:\WINDOWS\system32\a3dxq.dll
O20 - Winlogon Notify: winggc32 - winggc32.dll (file missing)

2. After checking these items CLOSE ALL open windows EXCEPT HijackThis and click "Fix Checked." Then, reboot your computer...

================================

Download and scan with SUPERAntiSypware Free for Home Users
alternate site
  • Double-click SUPERAntiSypware.exe to install and use the default settings for installation.
  • Run SUPERAntiSypware and update the definitions before scanning by selecting "Check for Udates".
  • When done, select "Scan for Harmful Software".
  • There are three scanning options available. Choose "Perform Complete Scan" and click "Next".
  • When done, a Scan Summary will appear with potentially harmful items that were detected. Click "OK".
  • Place a checkmark next to items you wish to remove/quarantine and Click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked to Reboot, please do.
  • After Reboot, double-click on SuperAnti-Spyware icon on your Deskto[
  • Click Preferences, Click the Statistics/Logs Tab.
  • Under Scanner logs, Double-click SuperAnti-Spyware Scan Log.
  • It will open in your default test editor (such as Notepad or WordPad).
  • Please Highlight everything in the Notepad, then right-click and choose copy.
  • In your next reply, please post those results and include a fresh Hijackthis log.
  • Select close to exit the program.
Note: If you encounter any problems while downloading the updates, manually download and unzip them from here.
Microsoft MVP Consumer Security--2007-2010




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