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Windows Installer Missing "patch Package"


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#1 MAKRLM

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Posted 05 March 2007 - 11:48 PM

[font=Book Antiqua][size=3]

I have been trying to uninstall Adobe Reader to no avail. I get a messeage that says that I need to contact my Tech Support Group. I do not have a support group. I am basically a beginner with no training on computers.
I found a way to get to the Windows Installer (forgot how now tho) and I get the following Message :
Windows Installer
This patch package could not be opened. Verify that the patch package exsists and that you can access it, or contact the application vendor to verify that this a valid Windows Installer parch package..

I downloaded"Windows Installer Cleanup" from Microsoft (msicuu.msi) and got the following error message - Error 1714 - The Older version of WISU cannot be removed. Contact your Tech support Group...

I am the only one that uses this computer and as far as I know am the administrator.

Any help would be appreciated. Thanks in advance...........

Dell Dimension 8300 -Windows XP Home -3.00 gig P4 Proccessor - 1 gig memory, 90.97 gig free space.
I have SpyBot Search and Destroy, Ad-AwareSE, AVG 7 Virus, AVG Spyware and AOL's Safety and Security Center with Firewall.

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#2 fozzie

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Posted 06 March 2007 - 05:47 AM

Posted Image to BC MAKRLM

Please try this tip from Adobe

#3 zbd

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Posted 06 March 2007 - 09:22 AM

Take a look at these Adobe uninstall directions.

http://ict.cas.psu.edu/training/howto/util...robatreader.htm

#4 MAKRLM

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Posted 06 March 2007 - 11:10 PM

[font=Book Antiqua][size=4]

Thanks to the 2 responders to my problem.

I tried both of your suggestions and still get to the same thing - Verify patch package - contact vendor - or contact tech support.

While trying all of the above suggestions, I got to thinking about what I have been finding. I checked with Belarc Advisor, and since I have been having this problem and others, I have 2 Administrator Accounts. Don't know how that happened. I went to the Control Panel and checked User Accounts and it only shows 1 Administrator... And it is not the one I am logged on with.

Now what do I do ????




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