Hi, I'm new here, but I've been on this site for the past 24 hours (literally) trying to get my computer cleaned up. I had Outerinfo and a few others, but have always managed to clean my system up fairly well on my own. This time, though, I needed some serious help, and I found this site when I did a search for Outerinfo and how to eliminate it.
On a scale of 1-5 (with 5 being the geekiest), I'd probably rate a 3.5 as far as my knowledge of computers goes, so feel free to give advanced answers if need be. If I don't understand something, I'll let ya know!
I started my 24 hour clean-fest with my usual mode of attack, which was to stop everything I was doing (right in the middle of posting a blog, no less! LOL), grab updates for Norton and Spybot, and throw my puter into safe mode. After running Norton and Spybot, they only detected a few small problems (neither of which was Outerinfo
), and I fixed them. Then I went through add/remove to see if there was anything there I didn't recognize, and that is how I found Outerinfo. Having absolutely NO knowledge of this problem, I tried to remove it, and of course, couldn't, so I went back to normal mode and started an internet search about it, which is how I landed here. I searched the site for removal instructions, and was sent to the "HijackThis" portion of the forums. Realizing that most of the stuff was geared towards individual users, I did my best to follow all of the instructions for removal, and thought I had it licked, until my system started to bog down seriously.
I then went through all the steps listed as necessary for becoming a new member and cleaning out my system before posting a topic here. I now have 4 new programs on my computer (ATF Cleaner, AVG A/S, Ad-Aware, and HijackThis). With all those new programs, I feel a bit overwhelmed, but it's nothing I can't handle.
So now my question is this: can someone run me through what you need to determine if I'm clean or not, and help me figure it out?
On a side note, I will be spending the remainder of my week helping my mother, who is 1000 miles away from me, get Spydawn (and a host of other problems) off of her computer, and will most likely be sending her here for help when I'm done with her, so the more I learn here, the more I can help her out.
Thank you in advance, and I apologize if this post was overly long!