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Explorer.exe Problem


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#1 Jambodave

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Posted 03 March 2007 - 07:09 AM

Hi,

My laptop won't build the desktop. It logs on fine, says it's building the settings then stops with an error 'Windows Explorer has a problem and needs to close'. The application causing the problem appears to be Explorer.exe. Then it just sits there showing me a nice picture of Tynecastle which is my wallpaper. When you look at TasK Manager there are no applications running but the processes seem to be fine, though explorer.exe isn't there. When you try to run explorer.exe from task manager TM crashes.

Have I got some malware and how do I fix it without my desktop?

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#2 nigglesnush85

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Posted 03 March 2007 - 07:22 AM

Hello, welcome

Just a couple of questions,

1 do you have webroot installed?
2 do you have photoshop installed?

They have been know to cause problems.
Also, when the error message comes up, don't click on it, go to control panel and open administrative tools then open event viewer, look under each heading for warnings and errors.

Have you tried going to start run and typing in sfc /scannow


Hope this helps
Regards,

Alan.

#3 Jambodave

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Posted 03 March 2007 - 07:27 AM

Hello, welcome

Just a couple of questions,

1 do you have webroot installed?
2 do you have photoshop installed?

They have been know to cause problems.
Also, when the error message comes up, don't click on it, go to control panel and open administrative tools then open event viewer, look under each heading for warnings and errors.

Have you tried going to start run and typing in sfc /scannow


Hope this helps


I've got neither of these installed. I can't get to control panel ( or anything ) as I have no start button - just a nice picture.

#4 nigglesnush85

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Posted 03 March 2007 - 09:01 AM

Can you get into safe mode, (press F8 during startup)
Regards,

Alan.

#5 Jambodave

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Posted 03 March 2007 - 09:51 AM

Can you get into safe mode, (press F8 during startup)


I can but the same thing happens.

I can get into task manager but it won't run anything.

#6 nigglesnush85

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Posted 03 March 2007 - 10:29 AM

If you can get taskmanager up, click on the applications tab then click the new task button. type
sfc /scannow
Regards,

Alan.




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