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Help Me Please


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3 replies to this topic

#1 kenlouis

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Posted 02 March 2007 - 10:53 PM

i have a problem i am wondering if you guys can help me. my computer have a virus well 38 it is something called tojan and now my computer will restart everytime i turn it on. i know some friends who
know a few things about a computers but they all have failed to solve my problem. if u guys can help me just start my computer that would be great.


thank for you time

truly yours william louis

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#2 Orange Blossom

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Posted 02 March 2007 - 11:58 PM

Welcome to BC kenlouis :thumbsup:

As a first step I would suggest the following:
Download and install SUPERAntiSpyware free found here: http://www.superantispyware.com/superantis...efreevspro.html

Be sure to click on the download button to the left, not on the free trial download on the right.

Install it and double-click the icon on your desktop to run it.
It will ask if you want to update the program definitions, click Yes.
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following are checked:
o Close browsers before scanning
o Scan for tracking cookies
o Terminate memory threats before quarantining.
o Please leave the others unchecked.
o Click the Close button to leave the control center screen.
On the main screen, under Scan for Harmful Software click Scan your computer.
On the left check C:\Fixed Drive.
On the right, under Complete Scan, choose Perform Complete Scan.
Click Next to start the scan. Please be patient while it scans your computer.
After the scan is complete a summary box will appear. Click OK.
Make sure everything in the white box has a check next to it, then click Next.
It will quarantine what it found and if it asks if you want to reboot, click Yes.
To retrieve the removal information please do the following:
o After reboot, double-click the SUPERAntispyware icon on your desktop.
o Click Preferences. Click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o It will open in your default text editor (such as Notepad/Wordpad).
o Please highlight everything in the notepad, then right-click and choose copy.
Click close and close again to exit the program.

Please paste the contents of the log in your reply, and we'll see where to go from there.

Orange Blossom :flowers:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 fozzie

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Posted 03 March 2007 - 02:57 AM

Welcome to BC. Make sure yu perform the scan in Safe Mode

#4 quietman7

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Posted 03 March 2007 - 07:20 AM

"Safe Mode Instructions".

You should also download and scan with the MS Malicious Software Removal Tool and AVG Anti-Spyware 7.5. You may have to download these programs from another computer, save them to a CD or usb stick and transfer them to yours since you can't get into normal mode at the moment.
Be sure to print out and follow the AVG Anti-Spyware Install-Scan Instructions.

Edited by quietman7, 03 March 2007 - 07:20 AM.

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